Identogo Avis 

The Identigo facility processed the fingerprints I submitted improperly. After a month of repeated phone calls and rude customer service responses that were different every time I followed up I had to start the process from scratch and pay the fees again. I even had a supervisor hang up on me mid call without provocation. The worst experience I have ever had with a call center.

No personal on site to complete my appointment and no way to contact company

Never any appointments and they must be made on their Website, Half the time the offices close early and you go and waste your time. They only offer a look at appointments up to 7 days, No walk ins for for finger Prints even if you have an ID number. Called the one in EngleWood NJ and they said it was my issue I was never seeing an appointment, Walked in and was turnt away rudely.

This company is gathering sensitive biological data and operates like some shady back alley operation. The physical location and address for Identogo for my zip code is not listed on Google search or on maps. It was given to me by Identogo as one address in a giant plaza that has no addresses on the doors and was inside *another* business and had what amounts to a hand painted sign in the basement of a plaza. This fact is not indicated anywhere on Google or through the robot-only"customer service" number. The dial options for Identogo's phone number also didn't work for my state. Corey was the name of my helper in Massachusetts (not actually employed by Identogo) and she was *excellent,* Identogo is lucky to have her to explain everything they don't. Believe me, you are being inconvenienced so some slob at the top can make more money on your wasted time and -again- **biological data**

I had use identogo service in 2020 and it was GREAT until present day of 11/17/2025 and i have went on idenToGo.com to schedule a form FD-258 (finger print card) and the online is NOT user friendly and did not confirm of my filled out. After several submit schedule online in the course of 4-days. i then decided to call idenToGo customer service. There was a young lady named "Kaitlyn" from the area of Pensacola, FL was very helpful and professional to troubleshooting and learned that the idenToGo system somehow block my from schedule due to my last print in 2020. Ms. Kaitlyn was overwrite from her end and schedule me to appt at later same day. I was thrilled and want to get it done. but then then worst nightmare from a older gentlemen work at my local idenToGo finger print office and i showed him my appt UE-id and he said was invalid appt and can not help me. But i was determined that i am RiGHT about my info. I called the idenToGo.com Customer Service and she confirmed with that UE-iD will get me to my appt.

I then told the guy doing finger print and learned that he did not even do a drop down menu and switch to the option UE-id. He was NOT friendly or smart. there were 2 -pissed off customers after me and left.

the address location is..
13376 N Highway 183
Ste-108. Austin TX 78750-3235
This office MUST be re-train their staff.

I was in and out in less than 10 min. The young lady that helped me was very friendly and knowledgable and was working very effiently.

I hate being the guy posting only negative reviews, but if I don't, who will?

I am trying to renew credentials in Oklahoma, while living in another state. I was told by the licensing agency they now use digital finger printing through Identigo, and it is available in all 50 states. This is true "on paper" but far from reality.

I have a service code (required) and want to schedule a fingerprint appointment. This is about 10 minutes in most cases. Where I live there are 5 identigo locations. None of these are available to me for booking an appointment. The closest is 300 miles away, or I can drive from the East Coast all the way back to OK to get a fingerprint. But that is not all.

I attempted calling them, and was put on death hold 3 times. I've spent an hour this morning trying to get somewhere after exhausting all the avenues on the website. I simply cannot get in.

Once I got someone, I had to repeat all of my information, and they did a web appointment the same way I did and came up with an office in Tenessee somewhere, 350 miles away. There is an identigo office 15 minutes down the road, my wife has an appointment there this week.

This is absolutely horrid to force businesses and governement into a single pay system like this and then have it not work. Microsoft has done this, google has done this, it seems to be the American way to monopolize a market then have it become fully dysfunctional.

They ultimately told me I can just show up and do a fingerprint card. I can do this at any police station probably and it will cost much less, but thats what we get for going full digital, more paper.

Followup 14 October. I got my prints at the local PD, for free. No Identigo needed, no appointment.

Unable to use, unable to reach anyone, and unable to get a refund.

I live in GA and was asked by SC to be fingerprinted for an online teaching job. I paid online with this company only to find they don't do the fingerprint cards in GA and the closest Indentgo in SC is 4 hours away. I tried to call, email, and use the chat to get a refund but no one responds.

I needed to schedule an appointment to be considered for an important nursing travel contract. All I needed was the appointment to secure this position. Identigo....fully knowing I was located in California and the job was in Maine and there were no services available in California took my payment anyway but said they were unable to schedule an appointment....to call back later and MAYBE the system would be back up and running. In the time it took her to find a way to secure my payment and NOT provide me with an appointment and the proof of instruction to the board of nursing, I lost that job to a quicker bid. So I go back into their web site and try to get a refund on fees paid with no service given...and now no service even needed....I was told customer service was open 24/7. That is not true. All you get is an AI with a condescending tone of voice that could not process my requests for a refund. Not only did their failure to provide me with an appointment cost me a lucrative contract, they won't give me my money back on services never rendered and now not even required because of their mistake. Terrible service. Very costly for what is offered as services and then a slap in the face for keeping my money

online booking system is not functioning. Not user error as I have been there previously. Tried to register and it just loops back around to service summary. Physical locations cant help me make an appointment and identogo customer services refuses to answer the phone, on hold for hours, tried multiple times, finally just had to go somewhere else for fingerprints.

The service provider for Gaylord Michigan arrived at 1105, my appointment was 1100 then preceeded to set up equiptment, drink his water etc until 1135. The room was full of other customers waiting for their fingerprints and he could have cared less. Very unprofessional.

Was attempting to get a refund for fingerprinting. I found out I didn't need the service and was given a card to call and request a refund. Tried 2 times that day to reach someone, both times was on hold for 15 minutes. I tried again this morning 02/18/2025 at first I was told my call would be answered in 1 minute, then it said 3 minutes, then all representatives were busy with other customers. I chose to hold for the next available representative. After almost 40 minutes I gave up and left my number to be called back. Funny how it was easy to pay for service and looks like it is going to be a big hassle to get my money back. Very unfortunate and a waste of time.
Update: after calling all week, which they were closed Monday for President's Day. Today Thursday after 2 hangups and on the 3rd call I finally got through to a live person. Note: I had 2 calls trying to cone through while I was speaking to rep. Which later find out through my voicemail that they were returning my call from Tuesday. Anyway the rep stated that I need to email their billing department with, my name, phone #, address, email, registration ID#, payment date, amount, method of payment, confirmation # of payment and my reason for refund. Wow, this information should have been on their site, that way I would have not been wasting my time trying to get someone on the line. I guess they figured that I would just give up. The money they owe me isn't a great deal, but it's the principle of this whole experience. If they was a -.01 rating I would leave it here.

I paid $50.87 for an Identity History Check that I need quickly for my new job. The results came in and are blank. I've called customer service twice, and Identogo said that yes, they are having technical difficulties. They have no idea when or IF they can fix the problem. The results are only available for five days, and they told me that if they don't figure it out, then I have to start from the beginning and get fingerprinted again. Customer service is completely unsympathetic. So frustrating.

Warnell was very helpful and efficient.

Very rude service by young woman with black hair. Her behavior was offensive and she made disrespectful personal remarks to us. My wife and I are in our late 60's and late 70's and regret having used this establishment. We wish we had read other reviews before using this facility at 24338 El Toro Rd, Ste E, Laguna Woods, CA 92637.

1) The business is located in a scary warehouse back parking lot. 2) The website says they allow walk-ins - the SIGN ON THE DOOR says they do not. 3) If you do not have an appointment, they literally will refuse to answer the door or the bell. They just pretend you aren't there. 4) They cannot fingerprint correctly. I have to get them redone because the FBI couldn't read them. 5) You cannot get a person on the phone. It's all phone menus and voicemail. 6) How do I get a refund for poor quality work? I'm asking here (rhetorically) because there is literally NOWHERE on their website that explains that. 7) Added together, these all say this business is likely two steps away from being a sham business.

I plan to post these complaints EVERYWHERE, including complaining to the state of MO with the express intent that they reevaluate their vendor relationship with this truly TERRIBLE business.

What went wrong three times?
I'm a first responder who needed to be fingerprinted at my employer's request.
The first time I showed up for my appointment in Brick, NJ, the office was closed for a dinner break at 3:40pm. The sign said the office would reopen at 5pm, so I waited.
When the employee returned from his dinner break, I was immediately met with verbal abuse. The employee reminded me of a washed up cop who was disciplined too many times, and fired, because of his attitude.
My employer had set up a payment code. After both my hands were nearly broken being fingerprinted, the employee grabbed the sheet out of my hand and told me the payment code was no good, then asked me for my credit card. I said, "No," and that I'd have to come back.
I returned a week later, same guy, asked him to verify the payment code ahead of time, he refused, and again, I got the impression that he would have been happier if I were in handcuffs. I felt what I imagine a felon might feel like.
Again, there was a problem with the payment code, and when I asked him to please check again, he refused and said the office was closing for lunch. Ok. So I'll come back again. That's fine.
Another week passed, I was told by my employer that my supervisor had spoken with the man in Brick, and was assured that there would be no further problems.
Today, the third and final time I visited, I received the same treatment, the same attitude, and the same b.s. excuse that they payment code my company had already issued twice wasn't working.
I visibly saw him make multiple errors when entering the payment code. At this time, I became frustrated myself and asked what his problem was.
I was immediately met with a blast of rage from this employee, again, practically verbally assaulting me for no apparent reason; I honestly thought he was going to start brawling - because his perception was I was telling him how to do his job.
I have been a first responder for 8 years, needless to say I have been in some very dicey situations that I have needed to use verbal de-escalation skills. While I'm good at doing this, apparently this employee was convinced he could do no wrong. Even the most well-practiced "verbal judo" was no match for this man's aggressive fit of rage.
I asked him to calm down, got out my wallet, and gave him my credit card. He swiped it, barked at me to sign, and told me never to come back to his store.
No problem, sir. No problem at all. I'll be reimbursed from my company, and IdentoGo will have yet another blemish on their already "stellar" reputation with people who need to be fingerprinted.
If there is ANY alternative, I would highly recommend staying far, far away from IdentoGo.
There isn't any way to reach a higher-up, either. You can go on their website and talk to a chat bot, or you can call their number and get stuck in an endless loop of malfunctioning voice prompts that will never get you to a human being.
So, in my opinion, they deserve every comment and complaint online they receive.
IdentoGo needs to remember that they are a business. They are not a correctional facility or a county lockup. Their employees who treat people who need to be fingerprinted in order to help others, as I do, the way I was treated - I can't change that. IdentoGo seems to have no interest in changing that. If you want to feel like you've had a bad encounter with the law and are being held accountable for a heinous crime, by all means, go to IdentoGo in Brick, NJ. You'll be treated like a repeat offender. I haven't ever treated a repeat offender this way; and I've encountered many of them throughout my career. What gives IdentoGo the right?