Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Bulbs did not fit our car (even had someone professional look at it because we assumed it was us doing something wrong, but it wasn't). Their response was that 'it works for them'. So we had to pay a... Voir plus

Noté 1 sur 5 étoiles

Do not buy anything from this business, iilumo trying to sell lights for cars that are not compatible and then trying to blame the customers . Look elsewhere for lighting Worst company ever , no won... Voir plus

Noté 5 sur 5 étoiles

Fantastic quality, great packaging. The LED Kit for my Gen4 Liberty is honestly the best change I've made to it so far, I can actually see now! Great deal on the kit and super bright, especially the T... Voir plus

Noté 1 sur 5 étoiles

Bought RGB DRL modules for my BMW and one side stopped working after about 5 weeks. Installer confirmed the module had failed internally. Customer support kept asking for more videos and tests even af... Voir plus

À propos de l'entreprise

  1. Véhicules & transport

Écrit par l'entreprise

We specialise in high performance automotive lighting. Look to iilumo for LED & HID solutions. Shop with confidence & enjoy same day dispatch, extended warranties & risk-free returns within 30 days.


Coordonnées de contact

1,6

Mauvais

TrustScore 1.5 sur 5

406 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,6

Tous les avis

(406)

21 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beautiful

Beautiful, everything I needed and came with iilumo print on the item (headlight ballast). Works perfectly nicely packaged. No complaints at all. :)

30 novembre 2022
Noté 1 sur 5 étoiles

Poorly made globes and horrible customer service

Poorly made globes and horrible customer service
Poorly made globes, which damage your vehicle. The company then ignore your emails and wipe their hands clean of you and ignores your emails. If I could give zero stars I would. Buyer beware, you have been warned. If you want cheap Chinese made products that don't fit properly and a company that posts their own positive reviews and none of the negative ones, then this is it. Do yourself a favour and stick with STEDI!

24 novembre 2022
Avis spontané
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Réponse de iilumo

Hi Peter,

We've been selling our COSMIC+ HB3 bulbs for over 3 years now. If there were fitment issues, it would've been long resolved.

Sorry to hear that you damaged your vehicle during your own installation. If access to the bulbs were tight, we recommend to either have a professional install it (we have preferred installers we could recommend), or if you are confident with removing parts, to remove parts to gain better access to the bulbs. Trying to install the bulbs in a tight space working in a tight angle (car dependant) can make installation frustrating and thus can lead to damage.

Unfortunately, we aren't liable for any damages that you caused during your own self installation as it's not a product fault.

Noté 5 sur 5 étoiles

Bought a couple of t4s and t3 and they…

Bought a couple of t4s and t3 and they were sent out quickly and work very well. So I bought T10 indicator LEDs and they work very well. Didn't even have to use the led relay I bought as I was expecting hyperflashing.

14 novembre 2022
Noté 1 sur 5 étoiles

Low quality product, low quality support

Purchased a set of T20 turn signal bulbs for my car. When I first installed them they were hyper flashing and causing grief.

I had to ring and chase up iilumo customer service multiple times to finally get them to agree to replace the suspected faulty bulb (I had to tell them how to troubleshoot the issue). After they replaced the individual bulb they were working okay for a couple of months.
Not a big deal - I understand sometimes a faulty item happens, but how the customer service experience unfolds is an entirely different story.

A few months later the bulbs start overheating and are hyper-flashing every 5-10 seconds of turning on my indicators. If I let them cool down I can get another 5-10 seconds out of them.

Again, reached out to iilumo customer service - I get a reply to my first email and then nothing since. Weeks go by with no response.
I try calling multiple times during business hours to follow it up and the phone line just rings out (No option for a call back or to leave a message either).
I had to log a NEW support request for someone to finally call me.
Then they suggest I need a flasher relay to stop the hyper-flashing that their bulbs are causing (due to overheating), but they are not sure which one will fit my car, you'll have to figure it out.

I spent $200 on LED bulbs for my car, and now I'm expected to purchase an additional part that *might* fit my car. But don't forget shipping either.

31 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

How service should be

I had a black vue dash cam installed and was thoroughly explained the different features between models. I was advised a time and the job was completed ahead of time. The installer was very helpful explaining exactly how to use the camera and app.
I highly recommend these guys, thanks again

23 novembre 2022
Noté 5 sur 5 étoiles

Can be trusted and great products.

I placed an order via Illumo after watching from a distance and being very curious, a couple of car groups I'm in rated them well. So I bit the bullet and went for gold, everything from new headlights on the wife's car to tail-lights and internals on my car.
Couldn't be happier....brilliant customer support and feedback, was spoken to honestly, any issues were genuine reasons not a story, they certainly went above and beyond in my experience. And products have been brilliant, at this point I cannot speak about longevity as I've only had them a couple of weeks, but everything I purchased is as described or better.

4 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Accurate and friendly communication…

Accurate and friendly communication over the phone when I called in regards to postage and stock availability. The part arrived ahead of schedule and I was blown away with the quality. I will definitely be purchasing from you guys again.

24 octobre 2022
Noté 1 sur 5 étoiles
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Réponse de iilumo

Hi Ben, the product you purchase should not affect or make the indicators hyper flash. Did you install other bulbs or components at the same time?

Feel free to get in touch with our support team (support@iilumo.com) to investigate this because it's very unusual for a side marker to make your lights hyper flash.

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