Bulbs did not fit our car (even had someone professional look at it because we assumed it was us doing something wrong, but it wasn't). Their response was that 'it works for them'. So we had to pay a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Do not buy anything from this business, iilumo trying to sell lights for cars that are not compatible and then trying to blame the customers . Look elsewhere for lighting Worst company ever , no won... Voir plus
Fantastic quality, great packaging. The LED Kit for my Gen4 Liberty is honestly the best change I've made to it so far, I can actually see now! Great deal on the kit and super bright, especially the T... Voir plus
Bought RGB DRL modules for my BMW and one side stopped working after about 5 weeks. Installer confirmed the module had failed internally. Customer support kept asking for more videos and tests even af... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We specialise in high performance automotive lighting. Look to iilumo for LED & HID solutions. Shop with confidence & enjoy same day dispatch, extended warranties & risk-free returns within 30 days.
Coordonnées de contact
22 Atlantic Drive, 3173, Keysborough, Australie
- 1800 003 888
- support@iilumo.com
- www.iilumo.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing service
Amazing service, very fast delivery, awesome products and easy to install
Always good to purchase stuff from you…
Always good to purchase stuff from you guy’s amazing service
Great support and got there in the end
Great support and got there in the end! Thank you
Great service and quick delivery
Reverse parking in the new Subaru…
Reverse parking in the new Subaru Outback is horrible at night due to poor camera vision. The iilumo T15 lights are outstanding!
Beautiful
Beautiful, everything I needed and came with iilumo print on the item (headlight ballast). Works perfectly nicely packaged. No complaints at all. :)
Great service and bulbs.
Poorly made globes and horrible customer service
Poorly made globes and horrible customer service
Poorly made globes, which damage your vehicle. The company then ignore your emails and wipe their hands clean of you and ignores your emails. If I could give zero stars I would. Buyer beware, you have been warned. If you want cheap Chinese made products that don't fit properly and a company that posts their own positive reviews and none of the negative ones, then this is it. Do yourself a favour and stick with STEDI!

Réponse de iilumo
Bought a couple of t4s and t3 and they…
Bought a couple of t4s and t3 and they were sent out quickly and work very well. So I bought T10 indicator LEDs and they work very well. Didn't even have to use the led relay I bought as I was expecting hyperflashing.
Low quality product, low quality support
Purchased a set of T20 turn signal bulbs for my car. When I first installed them they were hyper flashing and causing grief.
I had to ring and chase up iilumo customer service multiple times to finally get them to agree to replace the suspected faulty bulb (I had to tell them how to troubleshoot the issue). After they replaced the individual bulb they were working okay for a couple of months.
Not a big deal - I understand sometimes a faulty item happens, but how the customer service experience unfolds is an entirely different story.
A few months later the bulbs start overheating and are hyper-flashing every 5-10 seconds of turning on my indicators. If I let them cool down I can get another 5-10 seconds out of them.
Again, reached out to iilumo customer service - I get a reply to my first email and then nothing since. Weeks go by with no response.
I try calling multiple times during business hours to follow it up and the phone line just rings out (No option for a call back or to leave a message either).
I had to log a NEW support request for someone to finally call me.
Then they suggest I need a flasher relay to stop the hyper-flashing that their bulbs are causing (due to overheating), but they are not sure which one will fit my car, you'll have to figure it out.
I spent $200 on LED bulbs for my car, and now I'm expected to purchase an additional part that *might* fit my car. But don't forget shipping either.
How service should be
I had a black vue dash cam installed and was thoroughly explained the different features between models. I was advised a time and the job was completed ahead of time. The installer was very helpful explaining exactly how to use the camera and app.
I highly recommend these guys, thanks again
Can be trusted and great products.
I placed an order via Illumo after watching from a distance and being very curious, a couple of car groups I'm in rated them well. So I bit the bullet and went for gold, everything from new headlights on the wife's car to tail-lights and internals on my car.
Couldn't be happier....brilliant customer support and feedback, was spoken to honestly, any issues were genuine reasons not a story, they certainly went above and beyond in my experience. And products have been brilliant, at this point I cannot speak about longevity as I've only had them a couple of weeks, but everything I purchased is as described or better.
Fast shipping good product
Easy transaction knew what I was after.
Accurate and friendly communication…
Accurate and friendly communication over the phone when I called in regards to postage and stock availability. The part arrived ahead of schedule and I was blown away with the quality. I will definitely be purchasing from you guys again.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







