Infinity Motorcycles Avis 483

Ordered a pin lock from this company. Three days in a row their courier did not turn up. When they eventually did the courier was rude and when I did not let them take a photo inside my house got back in their van saying, 'I don't have the package with me' when I could clearly see it in their hand. I rang Infinity who could not be less helpful; blaming everyone but themselves. Refused me a discount. Refused to apologise. Put the phone down on me twice. Its a pinlock not the crown jewels, just post it! Its become a massive time consuming epic that has got me highly annoyed. Will not shop with them again.

Called for an online enquiry with intention of collecting from the Southampton store, I could not get a word in edgeways, I thought the customer service at J&S was awkward, my first time trying Infinity and have gathered that it must be a Bike Shop thing or lack of common sense and decency. Taking my money elsewhere

Ordered item. Easy to order using online website. Dispatch time was great. The very big letdown is their delivery courier, DPD. Item never received. After 4 days, canceled order and got refund. Maybe if they had an option for another courier, I might order from them, but as long as they use DPD, I think not.

Ordered some biker boots - they offered the best price and fantastic delivery.
Item arrived within expected time frame through a reliable courier. Love the product. Thank you

So I ordered heated glove batteries they told me in stock out in a few days, this didn’t happen. Everytime I spoke to a customer service person they lied telling me it will be out for delivery that day…… I ended up having to chase them every single day for 2 weeks before I got an answer saying my item was dispatched now it’s turned up and the battery is faulty not holding a charge at all.

Friendly & efficient staff at the Holborn store who ordered the out of stock items and let me know as soon as they had arrived, a couple of days later, and had no problem price matching.

It's easy to handle things that go right, it's when they go wrong that things get truly tested, and Infinity Motorcycles passed that test with flying colours. They could have handled things so differently, and to be fair, would possibly have been justified in doing so. But not these guys, they listened, empathised, and went above and beyond to make sure I got sorted in the best possible way. They've scored a client for life with such an incredible dedication to customer service.

Wow — what an amazing experience at the MCL show! I’d been searching for the perfect Rukka ladies’ suit, and meeting Mike on the Infinity Motorcycles stand was absolutely the highlight of my day. His knowledge of Rukka was phenomenal, he knew every detail, gave brilliant advice on fit, and explained exactly what to expect from the Nivala suit. His guidance was spot-on, and thanks to him I’ve ended up with my dream gear. I’m now the VERY happy owner of the Nivala suit!

The whole Infinity Motorcycles team at MCL were a pleasure to deal with — friendly, professional, and genuinely passionate. And a huge shout-out to our local Huddersfield dealer team, Alex and Gina, who are always so helpful, knowledgeable, and great to deal with

They make every visit a great experience.
Highly recommend Infinity Motorcycles — outstanding service all round!

First time I have used Infinity and bought clothing. Needed a bigger size and the exchange process was first class along with a knowledgeable human on the phone. What a difference that makes. Won’t go anywhere else now.

My 6 month old Cardo headset failed and I went back to Infinity Oxford for advice, they agreed it wasn't right and sent it back to Cardo, who may or may not have received it, they certainly didn't fix and return it and the communication was dire! Infinity lads agreed to replace my unit for a brand new one from their stock, fitted the speakers and mic to my helmet while I waited and went above and beyond my expectations. I even got to use the staff loo as I was caught short. Super service, knowledgeable guys and always great service, they just need a coffee machine like Sports Bike Shop

Andy, the sales person; Glasgow shop, was helpful and didn't waffal even though I was looking at a significant purchase. He was patient and did his best to make me feel comfortable, encouraging me to take my time making my decision. Having sourced the required items for me to consider he put me under no pressure to buy rather encouraged me to be sure the purchase was what I wanted.

Amazing service, I ordered an Oxford alarmed disc lock and it was delivered in way less than 24 hours! Very securely packaged and handed to me by the DPD driver dead on time. Impressive and pleasant experience, I fully recommend Infinity Motorcycles. Thank you!

Excellent service in Camberley. The Swedish lad sold me the Halvarssons Boffalet jacket and trousers which are perfect to go over my Knox armoured base layers. He was patient and listened to my requirements meeting my price point exactly.
Tested today at 12 degrees with high windchill and felt I didn’t need any more layers.

I recently ordered from Infinity and had a good experience with fast delivery and a simple returns process.

Exemplary customer service and ever helpful staff in store. My experiences have always been very good.

Got exactly what I needed quickly at a very good price in a very busy store because Millie was excellent at serving and the products I wanted were stocked .

I rarely ever leave reviews but was really pleased with the ease and flexibility of resolution when I arrived a faulty item.

Essentially I bought a pair of motorcycle trousers with straps-but one of the straps had not been sewn up to hold the buckle. Took around 3 weeks to arrive and didn’t really want to send back and wait a while.
Emailed, asked how long replacement would take or if there’s options for a partial refund/voucher instead as I assumed this would be an easy fix if I took them to a seamstress.

They were more than happy to do a partial refund, which ended up being a lot more than I thought it would be. I also said I was happy to have a voucher instead as this might be easier for them and still have some bike gear to get.
Responses were fairly speedy, got my voucher sent, really happy with the amount.

I know some places can be iffy and rather return/replace which seemed like hassle for such a small issue.

Really really happy with the customer service! Would definitely use again, even if delivery times take a little while

First time ordering from infinity motorcycles,
Ordered a ls2 helmet boho xl size. Delivery was fast and the helmet was packed very well. This is my first helmet and I'm super happy with it. I will be ordering again from infinity motorcycles.

Me and my friend went to the York store today to pick up my new helmet and coms fantastic expense with all the staff would recommend this store. Keep up the good work i will be returning to spend my vouchers.

Ordered a new HJC helmet on Wednesday it did say delivery on Sunday however i called on Friday and was told it would arrive on Saturday, sure enough it turned up at lunchtime on Saturday and what a great product and one of the best prices i found.
Many thanks will definitely use again