As I've always experienced...same great fast delivery of quality items....bag,sw motech, arrived in time for my trip and excellent quality. Infinity can always be relied upon in my experience. Cheers... Voir plus
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Lisez les avis des autres
"Sent the wrong size. Haven't heard back since messaging same day regarding sending the right size. 3rd day going and no response. Will be disputing this payment. Really rubbish service" This was m... Voir plus
L'entreprise a répondu
Visited the York store for a camera and a couple of other things. Staff were once again friendly and helpful. Wasn't sure the camera would fit, but they said take it and we'll refund if it doesn't. Re... Voir plus
L'entreprise a répondu
I bought a SCHUBERTH C5 for a birthday present which arrived on time but the delivery driver didn’t leave it in the safe place I requested, it was left on my FRONT DOOR STEP. I had to leave work and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!
Coordonnées de contact
1 Lawrence Way, GU15 3DL, Camberley, Royaume-Uni
- 01276538074
- info@infinitymotorcycles.com
- www.infinitymotorcycles.com
4,3
Excellent
657 avis
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Exactly has described super fast…
Exactly has described super fast delivery
15 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Diane,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with our fast delivery.
Thanks,
Hayley
Competitive prices and next day…
Competitive prices and next day delivery if I can’t get to my local store.
12 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi JB,
Thank you for your 5-star review!
We are glad to hear that you are happy with our next-day delivery.
Thanks,
Hayley
Quick online service
18 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Kevin,
Thank you for your 5-star review!
We are glad to hear that you are happy with our quick online service.
Thanks,
Hayley
Fast delivery, but security tags left on!!!
Fast delivery, product as described, but security tags left on both garments, so I had to go to the nearest store to get them taken off!!
The whole point of ordering online is that you don’t have to go to the store!!!
14 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Glen,
We are sorry to hear that your recent shopping experience with us wasn't up to the standard that we strive to keep.
We apologise that your product mistakenly arrived with the security tag still on and for the inconvenience that this caused.
However, we are happy to hear that you are pleased with your product and its delivery time.
If you would like to discuss your experience further, please email info@infinitymotorcycles.com.
Kind regards,
Hayley
Wrong item sent
Wrong item sent
I have returned the item, and emailed infinity as requested
12 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Rich,
We are sorry to hear that your recent shopping experience with us wasn't up to the standard that we strive to keep.
Please can you email info@infinitymotorcycles.com and let us know which item you incorrectly received so that we can correct this mistake.
Kind regards,
Hayley
Missleading photos advertised
Scorpion EXO-491 Dream - Black/Chameleon advertised and displayed on your website with the pink visor, not a single picture with a clear visor indicating that it could be only the clear visor and helmet arrived with clear visor only only if you scroll all the way to the bottom deep in the details youll notice pink visor is not included very dodgy missleading showing the helmet with the pink visor only very shadowy practice, other shops show pictures with clear visor as it comes.
17 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Garry,
We are sorry to hear that your recent shopping experience with us wasn't up to the standard that we strive to keep.
After looking into this, I could see that our suppliers, the manufacturer, and our competitors all have images of the helmet with a pink visor.
We have tried to make it as clear as possible in the description that the helmet comes with a clear visor, but we understand that this can sometimes go overlooked. We apologise that we have not displayed this information more prominently in the description.
We will also look into taking pictures of the helmet without the pink visor to prevent any further confusion.
Kind regards,
Hayley
Réponse de Infinity Motorcycles
Hi Chris,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with your product and the service you received.
Thanks,
Hayley
Réponse de Infinity Motorcycles
Hi Ian,
Thank you for your amazing 5-star review!
We are glad to hear that you have had a great experience with us and that you are happy with the price and delivery of your product.
Thanks,
Hayley
Réponse de Infinity Motorcycles
Hi Chris,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with your new product and its delivery.
Thanks,
Hayley
Smooth Purchase and Hassle-Free Returns
The purchasing process was smooth and shipping was very fast. Unfortunately, the item didn't fit, but the return process was straightforward, easy, and handled quickly. Overall, a positive shopping experience with excellent customer service.
15 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi,
Thank you so much for your amazing 5-star review!
We are glad to hear that you are happy with the customer service you received as well as the returns process.
Thanks,
Hayley
Réponse de Infinity Motorcycles
Hi Christopher,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with the delivery time and price of your order.
Kind regards,
Hayley
Sizing can be an issue with bike gear
Sizing can be an issue with bike gear, each manufacturer seems to be very different. So sometimes finding the right size kit is trial and error. Infinity have been very patient and their returns process has been brilliant. I’ll certainly be using them for all my bike related purchases from now on. Shout out to Tom in customer service who’s been brilliant.
11 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Simon,
Thank you so much for your amazing 5-star review!
We are glad to hear that you have had a good experience with us when shopping for your new bike gear and that you are happy with the service you received from our team.
I will pass this on to Tom.
Thanks,
Hayley
Only If I could give -5 to this company.
If I could give -5 to this company? I would in a heart bit. Ordered a £239 pair of motorcycle trousers, the shipping was lost on transit by their own admission. Now they are keeping the money because they say they delivered it to my neighbour, this is BS. They are masters of thievery, awful costumer service. Every time you are in a phone call with them, they will take time by saying that their systems are down now, and they will call you later (never happens). Don't spend your money to this crooks.
26 mai 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi,
We sincerely regret that your recent experience did not meet expectations.
Unfortunately, at the time of your order, we had been experiencing a few technical difficulties with our website, which our website developers worked hard towards resolving. We apologise that this came across as dismissive and that no one got back to you in an appropriate timeframe once the issue had been resolved.
We are also sorry that our courier DPD lost your parcel, as well as the other complications with your delivery.
I have passed this information on to our logistics team so that we are able to improve our services in the future.
Please could you also email info@infinitymotorcycles.com and inform them of your experience so that we can work towards finding a resolution.
Kind regards,
Hayley
Awful customer support
Awful customer support, bought an Alpinestars r10 helmet with a defective visor and the limited to minimal responses from the customer care team to resolve the matter have been unsatisfactory.
Despite me informing the team that the helmet has since had a Cardo packtalk fitted and chin mount they are requesting I return the helmet in full rather than the visor alone. Every reply gets ignored until the 3rd follow up.
Be wary if you intend on purchasing a high value item.
5 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Michael,
We sincerely regret that your recent experience did not meet expactations.
We are sorry to hear that you felt like the issue with your helmet's visor was not dealt with appropriately and that you felt ignored.
I will pass this on to our logistics team so that we can look into this situation further and improve our services going forward.
Kind regards,
Hayley
James at york is a cracking bloke
James at york is a cracking bloke. Recognising me straight away. He was busy so I trust him to do my online refund while I went back to work
8 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi,
Thank you so much for your 5-star review!
We are glad to hear that you have been having good experiences when shopping at our York branch.
I will let James know!
Thanks,
Hayley
agv K6-S Braven
Ordered the agv K6-S Braven Sunday 31st May, arrived Tuesday 2nd June. So very quick to deliver. I'd ordered a small, as that's the size I've always had over the years with other brands. Unfortunately it was far too tight. I sent it back the same day asking for an exchange for a medium. Saturday 6th June my new lid arrived. Fits perfectly, really comfortable and very lightweight.
I've not had chance to go for a ride, so I'm not sure on noise etc.
Infinity have been fantastic. Fast free delivery, free returns and exchanged with no fuss, even though it was my mistake.
I would recommend them to anyone.
As a side note. If you're buying an agv and you've never owned one before, I would recommend you go up a size. Ideally though, go to a shop and try it on first. I didn't unfortunately.
6 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Lee,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with the returns and exchange process when purchasing your new AGV, as well as its fast delivery.
Thanks,
Hayley
Excellent service
Best online price for the Rukka motorcycle trousers I was looking for. Very quick delivery and also has the benefit of free returns, if needed. 10/10
1 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Paul,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with the delivery of your new Rukka trousers.
Thanks,
Hayley
Five star service from Dionne
Dionne has been absolutely fantastic all week, sizing multiple suits, demonstrating great knowledge of the products, and ensuring a truly five-star service which could not be beaten.
Totally happy with the end result, and really appreciate all the time and attention. Dionne I owe you a coffee!
2 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Tom,
Thank you so much for your 5-star review!
We are glad to hear that you have had a good experience when talking to our Online sales team and that you appreciate the attention that was put in.
I will pass this on to Dionne.
Thanks,
Hayley
Great service!
What a fast, friendly, helpful service.
I had ordered a new visor and pin-lock on Tuesday afternoon. Wednesday morning I got a call from a really nice guy saying that the pin-lock I had ordered would not fit on the visor is that what I had intended. He said he would pack the correct pin-lock as they were the same price and it arrived all correct the next day.Great service!!
2 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi Joanna,
Thank you so much for your amazing 5-star review!
We are glad to hear that you have had a good experience when purchasing your pin-lock and that you are happy with its delivery time.
We hope to see you again soon.
Thanks,
Hayley
Purely cheating
I ordered 2 items in good price/discount and i received the email confirmation that everything is packed and it will be shipped tomorrow as it was described. I received the email for tracking as well, but day after tomorrow when i had flight arranged with a friend, i received the email that there are no items in the stock, so we cannot deliver them before mid or end of June.
Later on the customer service when i complained didn't care anything for the situation they putted me, they just said that i can cancell the order or wait for end of June.
3 juin 2026
Avis spontané
Réponse de Infinity Motorcycles
Hi,
We sincerely regret that your recent experience did not meet expactations.
We apologise that you were not alerted in an appropriate timeframe that the items you ordered were out of stock and that you had previously received a confirmation email for your order.
I will let our logistics team know so that we are able to look into this and improve our services.
Kind regards,
Hayley
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