Infinity Motorcycles Avis 

I’ve now placed two orders with Infinity Motorcycles this year, and both experiences have been frustrating and have put me off ever bothering to use them again.

First order was in April ’26 for a replacement pinlock insert for my AGV visor. Was shown as in stock for quick dispatch and delivery. I received an email (which from the other reviews is the same copy/paste excuse) about no stock being in the company and supplier can’t commit to a date, with an offer to investigate alternatives. I immediately cancelled that order, knowing that the alternatives weren’t suitable, then having to wait a number of days for the refund to be processed. I was issued a £10 apology voucher as a gesture of goodwill.

Fast forward to June ’26, and I wanted a pair of ventilated summer gloves. Ordered two pairs, both shown as being in stock for next day delivery, and used the £10 gift voucher they issued before. Placed order on the Friday morning. Friday afternoon, I receive an email stating there is no stock in the company and supplier has a long lead time. I immediately replied asking for a refund for that item and to continue to dispatch the other pair of gloves. Throughout the whole weekend the stock status of that product was not changed and was still showing as being in stock. On Tuesday, I received an email advising they’d only be refunding me £79.99 instead of £89.99 for those gloves, because of the gift voucher usage – despite me still having an open order on a pair worth £119.99. I emailed multiple times about this credit and never got a response until many days later, when they just told me ‘the remaining items on my order had been dispatched’. When I replied saying ‘thanks, but that isn’t what I asked’ I got no further response.

Despite the claims of next day delivery, the gloves didn’t actually dispatch until the Monday afternoon, putting delivery 2 days late (not sure if they count Saturday, but the ‘other’ big bike retailer does).

To summarise my experience;
> Stock levels on website are misleading and on the 3 products I’ve attempted to order from Infinity, 2 have been cancelled and refunded due to poor stock availability.
> Despite promises of next day delivery, the dispatch is slow enough to put the delivery multiple days late. I placed an order for the cancelled gloves with the ‘other’ shop many hours later and still received it before lunchtime the next day.
> Their partial refund process has removed a gift credit from my order, despite that order still having £119.99 worth of goods on it. I have been re-issued a voucher for the credit, but I wanted to use it on this order! They eventually credited the £10 back to my account after many emails, but no acknowledgment of having done so.

Maybe their physical stores are good, but the online experience has repeatedly been an inconvenience, and I won’t attempt to order from them again. I’ve left two stars instead of one, because although I’ve had no positive experience, I’ve not struggled to get my money back.

Purchased top of the range Schubeth helmets for both myself and my wife from the York Branch. The team of guys there really know their stuff, you can be sure of unbiased and pressure free advice - they just want to make sure that the helmet you buy is the best possible and meets your needs. They look after their customers too as they made a competitive package for me with a Cardo intercom included.

INF321837 ordered some knox jackets 5 days ago with a status of in stock and 2/3 day delivery. Still not arrived. Apparently a problem with the supplier because infinity did not have it in stock. Could've bought elsewhere and had delivered by now. Will I use infinity again? Nope.
Refunded quickly though.

Brilliant customer service, I purchased a oxford delta jacket and needed the next size up, when I contacted customer services they were very helpful and organised the exchange.
I am also very happy with the jacket and the price.

Update : offered full refund day after leaving review. Awaiting refund after returning gloves via post.

Defective alpinestars gloves, falling to bits after less than 2 months will very minimal riding (social not commuting, less than 600miles total) Customer service very poor. Advised they will need to be sent away for a warranty claim and will take 4 weeks to be processed. Leaving me without gloves and out of pocket.

Would avoid for any future purchases.

I have had an ongoing problem with a Shoei helmet that I bought from Infinity and every time I have visited the store to resolve it the staff there have been more than helpful, returning it to Shoei on my behalf. I visited again today as the problem had recurred and the issue was dealt with immediately. Josh and the team at Infinity Farnborough took the view that three times returning with the same issue was more than enough for any customer and took steps to ensure that this time the issue was solved once and for all - really couldn't hope for better service. I can't recommend Infinity enough and in particular the staff at their Farnborough store.

Glasgow store is excellent.
Nick and Carla a credit.
Carla was polite, and helped sort out an online order issue.
Carla gave good advice at trial fit of the Shoei Glamster.
My ordered helmet turned out to be out of stock (Shoei Glamster).
Nick made a few calls and price matched the replacenent.Thanks again
Stephen

After receiving a damaged product. A few email and Denis from the Watford branch swapped faulty unit out no problem. Great company and customer service. Will be back when next need motorbike equipment

Big thank you to Trevor and his team in Southampton during my helmet purchase yesterday! Excellent service and advice as always! Changed my comms over too, nothing too much trouble!
No doubt see you again very soon!

Awful! Terrible costumer service. I absolutely agree in every single point with a review that's says: If I could give a minus 5 starts I would. No delivery of merchandise, no refund, no apology they keep my £240 to. Their mantra seems to be: No, delivery, no refund, no replacment, scincere apology. Absolutely no shame scandalous that they can operate in this way openly without being held accountable by anyone.

No, there was no delivery. You admitted that the courier has lost it. Never send a proof to "second shipping" (replacement). That GPS, if you really want to rely upon? Proves really nothing, but you can still use it if you want to, it shows if (genuine gps data)? my neighbour direction. Door picture shows no number. What is shocking though, that you are willing to be taken to county court and increasing cost for yourselfs that admitting that you delivery company lost it, as your emails says.

Following a hiccup of the wrong colour item being sent to me the customer service to rectify the issue was excellent. Great communication and fast resolution. Would definitely use again 😁

Farnborough shop staff esp helpful. On several occasions turned up and no stock despite online showing stock - this is with several shops.

I went in to return an item that was ordered on-line. I was met by Andy who delt with the return without any issues. Andy then assisted when I was still looking for a pair of textile trousers offering advice on the items I looked at. After trying on a pair of trousers, the correct leg length had to be ordered, Andy went on line but the item showed "low stock" and as it was a Sunday, there was no way of telling just how low. Andy ordered the item regardless and informed me that he would contact the warehouse first thing Monday morning the give me an update. True to his word, I received the call the following morning informing me that the item was indeed in stock and would be delivered to the store. Its not often that people follow through with calls etc, so was very happy with the service that I received and will return in the future for more purchases.

Incredible service. Placed an order for a paddock stand and it was delivered within 24hrs. What made this even more impressive was that it took place over Saturday and Sunday!
The price was also the most competitive.
Highly recommended.

Bought an Oxford roll bag, 40% off list price and next day delivery, excellent service.

I have used this company many times and really good to deal with.
It I need to changes sizes then its so easy to deal with.
Highly recommended as always great prices as well

Items were in stock, website easy to order from and sent promptly.

Ordered a Kreiga is base kit for dirt bike plus 2x 12L panniers and it was all delivered next day. Great swift service cheers

Exactly has described super fast delivery