Innovus staff were calm, efficient, reliable and very helpful. Ben Bridle was able to guide me through a process that was proving very stressful for me. His help was clear and concise and exactly what... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Rahimur Rahman from Firstport handled our procurement process. The instructions on what was needed was clear and concise. After receiving the information needed, Firstport informed us within 24 hours... Voir plus
L'entreprise a répondu
Nick Elliott helped us set up our RTM company and he was extremely professional, prompt, knowledgeable, pleasant, and went above and beyond to make the process as efficient as possible. Thank you so m... Voir plus
L'entreprise a répondu
I worked with Abid while coordinating Innovus’ involvement in a recent Building Safety event and had a really good experience. He stepped in partway through and quickly got up to speed, checking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Innovus delivers market-leading services and expertise to the property sector. With over 25 years of industry experience, we have become an established, trusted partner to a range of businesses, including FTSE 100 companies, national property developers, institutional investors, and property management companies. With dedicated teams in Business Services, Building Solutions, Asset Management, and Facilities Management, we are here to support your business in achieving its goals. We pride ourselves on delivering simple solutions to complex problems.
Coordonnées de contact
11 Queensway, BH25 5NR, New Milton, Royaume-Uni
- www.innovus.co.uk
4,7
Excellent
467 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Big thank you to Michelle (the American lady!)
I would like to thank Michelle (the American lady), who has helped me immensely in finding solutions to our sale enquiries. She has helped in moving our sale along and I will always be incredibly grateful. She went above and beyond and I would like Innovus to recognise and reward the incredible hard work.
31 mars 2026
Avis spontané
Innovus is part of the First Port Group
Innovus is part of the First Port Group
First Port are the worst of the worst. They fail to respond, often to question asked 10 or more times. Total silence
You can't get through on the phone. Messages go unanswered
Charges are excessive
Their processes are rigid and no great care of customers needs
27 mars 2026
Réponse de Innovus
Thank you for your review and comments. We are sorry to hear of your experience and we take all feedback seriously.
For clarity, Innovus is a Group of Companies that is independent from First Port. The only link is a shared parent company. Innovus treat all clients, including First Port, the same, including service and pricing. Innovus welcome transparent reviews from all of our clients and we are open to receive comments and feedback that is publicly shared, including the use of Trustpilot.
If you would like to speak to us directly about your particular circumstances and any further clarification on your comments, please contact us at generalenquiries@innovus.co.uk
Réponse de Innovus
Thank you so much for your kind words, they really do mean a lot to us. We are pleased we could help and we look forward to working with you again!
Helpful but Far Too Slow
The response I received was helpful and addressed my issue, but it took quite a long time — about 1–2 weeks to get a reply by email. That delay felt excessive and could definitely be improved.
25 mars 2026
Réponse de Innovus
Thank you for your review and comments. We are pleased to hear your issue was resolved and we are sorry that our response times did not meet your expectations on this occasion. We take all feedback seriously and will use this to help us improve our service. If you would like to discuss anything further please do not hesitate to contact us at generalenquiries@innovus.co.uk
Réponse de Innovus
Thank you for your lovely review, it really means a lot to us. We look forward to working with you again!
I can only express my gratitude for…
I can only express my gratitude for working with Innovus. They are punctual and reliable in dealing with management affairs, yet flexible whenever it is possible and reasonable to be so.
23 mars 2026
Réponse de Innovus
Thank you so much for your wonderful review, it really does mean a lot to us all. We look forward to continuing to work with you!
Luke was very helpful and polite
23 mars 2026
Réponse de Innovus
Thank you for your kind words, they really mean a lot to us. We look forward to working with you again!
This company have such an appalling…
This company have such an appalling misleading and unhelpful site/website. As someone who is registered with them I cannot access my account and when I receive a password to renter my account it doesn't work....
20 mars 2026
Réponse de Innovus
Thank you for your review and comments. We are sorry to hear you have had difficulty accessing your account and we apologise for any frustration this has caused. We would like to help resolve this for you so please do not hesitate to contact us directly at generalenquiries@innovus.co.uk and we will do our best to assist.
Customer service excellent
Customer service excellent. Issue resolved quickly and efficiently.
19 mars 2026
Réponse de Innovus
Thank you for your great review, it really means a lot to us. We look forward to working with you again!
Provided the information requested very…
Provided the information requested very quickly, with no gee
11 mars 2026
Réponse de Innovus
Thank you for your review, it really means a lot to us. We look forward to working with you again!
Erhan carried out my fire door…
Erhan carried out my fire door inspection and made me fully understand the fire regulations and procedures and changes that would need to be done to protect us in the property.
18 mars 2026
Avis spontané
Réponse de Innovus
Thank you for your wonderful review, it really means a lot to us. We are so pleased you had a great experience and we look forward to working with you again!
Really friendly staff- both times I’ve…
Really friendly staff- both times I’ve called, they have been helpful
16 mars 2026
Réponse de Innovus
Thank you for your kind words, they really do mean a lot to us. We look forward to speaking with you again!
Phone calls always answered…
Phone calls always answered promptly..not kept on hold ....well done innovus! .
16 mars 2026
Réponse de Innovus
Thank you so much, this really does mean a lot to us all. We look forward to speaking with you again!
Fire door inspection recently carried…
Fire door inspection recently carried out by Erhan.
Very professional and personable service with good information on what he’s checking and what to keep an eye on.
Also did it last year to the same service level. Would recommend.
16 mars 2026
Avis spontané
Réponse de Innovus
Thank you for your lovely review, it really means a lot to us. We are so pleased you would recommend us and we look forward to working with you again!
Samantha has been so helpful
Samantha has been so helpful. She is patient and thoughtful.
I tried to verify my Identity and was so frustrated as kept failed.
Sam
Tried to explained in every step and we finally came
To a success.
I m
Impressed
By her persistence and patience
To
Make this come real.
Tks Sam
Angela
12 mars 2026
Avis spontané
Réponse de Innovus
Thank you for your feedback. We're really pleased to hear Samantha was able to support you through the process and help get everything sorted in the end.
Bad letter heading
You should really putyour phone number on correspondence if you want a response
13 mars 2026
Réponse de Innovus
Thank you for your feedback. We understand your frustration and appreciate you raising this. If you would like us to look into this further, please contact us at generalenquiries@innovus.co.uk and we will be happy to help.
Great communication from Lily Tingle
Assisted me with getting ID verification code for Companies House for the management company of which I’m a resident director for the apartment building in which I own.
I had issues with the free online service offered on government website when it fell over during the final stages of verification. This meant I had to utilise an accountancy firm to verify my ID and address to generate verification code for Companies House.
Lily Tingle was exceptional in providing prompt communication and swift responses to all of my communication.
13 mars 2026
Avis spontané
Réponse de Innovus
Thank you for your feedback. We're pleased to hear Lily was able to support you and keep things moving when you needed help.
good customer service
13 mars 2026
Réponse de Innovus
Thank you for your feedback. We're pleased to hear you were happy with the service you received.
Helped me sort out monthly payments so…
Helped me sort out monthly payments so that my ADHD traits of forgetting to pay upon receipt of the yearly bill isn't an issue.
Confirmed I'm on track with my payments, and were kind to me when I explained my difficulties one year ago and again today when I had lost my portal log in details.
12 mars 2026
Réponse de Innovus
Thank you for your feedback. We're really pleased to hear the team was able to help you get everything set up in a way that works better for you, and support you again with your portal access.
Réponse de Innovus
Thank you for your feedback. We're pleased to hear you were happy with the service you received.
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