Innovus Avis 

The lady I dealt with was very helpful and the query was sorted owing to non receipt of an invoice

Excellent customer service! They were friendly, attentive and response promptly. I had positive experiences with them, specifically with Tonia, her professionalism was very much appreciated.

We missed a payment due to moving house. Innovus added a late payment charge but after explaining why we missed the payment and asking if they would remove it, they agreed straight away.

Excellent customer service.

Great service
Recommend

Innovus is very helpful keeping things on track

Emma of your company has sent me a refund shortly upon my request. She is courteous and efficient.

I spoke with Emma on 16th January and again on 19th January 2026 relating to the Ground Rent on my property. As I was in the process of selling my house I'd initially been advised by my solicitor to delay G/R payment, but as my move was delayed, I was advised to pay asap.

Emma was very kind and helpful. She understood my predicament and gave sound, concise advice, even placing a hold on the account initially, until I'd spoken with my solicitor once again.

I can confirm I have paid today (in full). All is in order, and Emma has updated me via email to confirm everything.

A real asset to your company! Thanks Emma for all your help and reassurance with this matter.

Jane Gaunt

Erhan performed our fire door check. He explained everything perfectly and was lovely to work with.

Fantastic service from this company.
My query call was dealt with quickly, efficiently and very professionally , thank you.

Matthew Price, Has being brilliant with the handling of our tender document, keeping us up to date frequently with the tender process.

We recently submitted a tender for a tree work project, and Mathew Price at Innovus has been excellent throughout the process. He has been very helpful, informative, and communicated clearly at every stage. This level of communication is a refreshing change, as at JH Tree Services Hampshire we usually experience little to no contact when tendering from the clients. A very professional and positive experience overall.

Easy process, called up to pay ground rent for the year, all sorted within 5 mins and even got a confirmation of payment email 5 mins later

Just a simple transaction done well. Very pleasant interaction.

The young lady I spoke to on the phone was very positive and polite

Excellent customer service. Always ready to listen and help in any way they can.
Highly recommended

Innovus have been brilliant and was certainly very understanding of the needs required to keep the residents informed and happy during the external redecoration

Really helpful chat with Michelle.

Issue solved and emailed out straight away meaning one less hurdle in the house sale.

Thanks.

The UK selling system can be truly horrible for leaseholders. Yet William Holland at Innovus made it all digestible. He was with me every step of the way, offering support where needed and ensuring I was informed and supported until the very end, even though the process was complex and lengthy.

William didn’t just support getting documentation for the sale; he expertly navigated the solicitor demands and the management challenges that come with a leasehold sale. He helped coordinate the various requirements from buyers’ solicitors, provided reassurances, and kept the process moving smoothly as possible. I truly think without him our sale would fall through.

Beyond the sale itself, he supported us through the tedious process of obtaining the air conditioning licence, guiding us through the necessary steps and approvals.

I rarely write reviews, and I certainly rarely come across outstanding people who go above and beyond. William Holland is one of those exceptional individuals. If you come across Will, you’re in good hands—trust me.

I cannot thank him enough. I firmly believe we wouldn’t have been able to sell our flat without him. Innovus, you should know you have an amazing star on your team.

Sincerely, a grateful client

This is a post in appreciation of the tremendous help provided by Jack McMeechan of the FirstPort Property Transfer Team in sorting out the Management Pack required for the sale of my late parent’s flat. Jack’s patience, good humour and his willingness to go way beyond the call of duty was deeply appreciated. Thank you for all the help