Sainsbury's Bank Travel Insurance Avis 

DO NOT BUY INSURANCE COVER FROM THIS COMPANY. Why would Sainsburys let their name and reputation be used by this shockingly bad organisation. Impossible to speak to anyone when a car reversed into our parked car and drove off - luckily a neighbour took photos. Trying to claim we were diverted a Claims Management Company who demanded we sign a separate contract with them that basically meant we had to pay if they couldn’t get the offending party to pay. This is not insurance cover; it’s a sham.

The customer service agent was polite and raised my complaint, hence one star but this is a ridiculous content insurer. I received an automatic renewal quote by email, logged in to cancel but was unable to cancel. SO, I cancelled my direct debit! nearly a month on I receive a letter with an outstanding balance for the new police. The claim is that I should have rung to cancel the autorenewal and two letters were sent - he could not decide if it was email or snail mail. I even checked junk- of course it was not there as my shopping etc are Sainsbury an my provided recognises Sainsbury. I do not share a house and in the same way that I received today's letter- I would have received the previous. Absolutely disgusting service!
I await the complaint process and this is an issue of my credit file...Ridiculous!

There is no 0 stars
Auto-renewed last year at a FORTUNE and was too late for me to change.
This year tried to charge me double what the other quotes I received were.
Told them I want to cancel - want to charge me £52 to do so (my insurance expires next month)
DREADFUL company!!!!

Absolutely awful. Cannot get a real person. Cannot complain. No proper contact details except number where you are just told to do everything online and then phone cuts off. Took to Twitter and they told me to call the same number to speak to them with my complaint! Have reported to Financial Ombudsmen. AVOID at all costs....

Difficult to get hold of unless you can use a phone (which I can't very often) - useless when you do manage to get hold of them during the hours they deem to be "open" and when you do, do not action the request. My example is having to find the right time to get someone to contact them for me to say I didn't want my home insurance contract renewed, we were told it had been noted (this was weeks ago) only to find out that it has been renewed anyway. As it stands today, I am paying 2 premiums to 2 different companies for the same thing. I have cancelled the DD from the bank - hopefully, they might get in touch when they can't take the monies. Bottom line - Sainsbury's are a nightmare to contact and get any sort of response whether it be insurance, groceries, card etc. I do not care what service I could discuss - being able to talk to a human being is almost impossible - whether you can use a phone or not. I would be grateful if someone would respond - There again, Sainsbury's probably don't read these reviews or pass them to the relevant area responsible for complaints......

One of the worst ever companies to take Home Emergency insurance from! I took out Emergency Insurance Cover from them and when my boiler stopped working they just found a lame excuse not to cover it.

Just a full waste of money, please do not ever take out any policy from them!

Have being trying to get a c!aim sorted with SainsburytHome Insurance since May countless telephone calls asking for more and more details regarding the builders quote. This is after their inspector visited and ' supposedly' completed a report with photos and video.My request for written / email updates and information required have been ignored. Told by gentleman that it was not their way to write as phone calls were better.
Really! That way there is no paper trail. Frustrating to say the least. Think twice before taking out insurance from Sainsbury's best if they stick to food!!!!

Seem ok till you try to make a claim . Nobody to talk to when you want to claim and the form your told to download goes to the wrong person

They ask for too much evidence making it impossible to get any money from them

I am having a nightmare with sainsbury's insurance when they took out my policy they accidentally took 3 lots of the premium rather than the one .when i informed them of the issue they accepted that they had an error and would reimburse the extra two amounts . A few days later i checked my account to notice that only one amount NOT two was reimbursed ,I called them to complain and was informed that they would not reimburse the second amount on the method of payment i had used and instead would only reimburse me via my current Bank Account via First Direct and that i had to over the phone give up my bank details which i said no pay me back as is customary on the method of payment i had initially used as they had done the first wrong debit. THEY SAID NO ! its now been 8 weeks and still they refuse to pay my money back via the initial payment method .
Each time i ask why not they give me a completely different excuse ...this is absolutely unacceptable i am a client and im being treated poorly .I complained to my bank and they agreed it was wrong and on my behalf agreed to chase it up for me only to be told the Monies had been repaid which is a total lie . I am very upset and disappointed this is poor customer service .