Insync Insurance Avis 

I have been insured with Insync for several years but won’t be renewing. Unfortunately, the premium increased year after year, making it increasingly difficult to justify the cost.

I was also disappointed to discover there are cancellation fees if you want to end the policy before renewal.

What concerned me most was only finding out at renewal that, because the policy is written on a claims-made basis, I would no longer be covered for future claims relating to previous work unless I paid for additional run-off cover. While I appreciate this may be included in the policy wording, I don’t feel this important point was made clear enough when I first took out the insurance or during subsequent renewals.

Overall, I felt the policy no longer represented good value for money, and the cancellation process left me disappointed.

Took out a buildings insurance policy with Insync after being directed to them by AXA. After reading the small print and getting another quote I realised that I had made a mistake as the policy did not represent good value. I cancelled within twelve hours and well within the fourteen day cooling off period you get with insurance policies. For the privilege of cancelling I was hit with over £200 fees for admin and lost commission charges. I haven't been had over like that for a long time. I would strongly recommend extreme caution if considering taking out a policy with Insync.

Called to discuss a business insurance quote after being redirected by AXA. Call handler seemed like they didn't want to speak to me - used a dismissive tone and was borderline rude throughout.
When I asked for additional coverage which my current provider offered, they were judgemental and said the price would be thousands of pounds more than what I had been quoted elsewhere, and that "I must have got it wrong".
I then got marketing emails from them, even after saying on the phone I did not want them.

- Poor customer service. Not getting renewal details correct and not replying to emails.
- Company seems disorganised. Their website portal for your docs is down - I wasn't told so spent ages on their website looking for it. But I never worked out how to use it properly because there was no clear log-in process from the start.

Used them for 3 years but had to take out a commercial policy elsewhere due to their shortcomings.

Yet another uk company plagued with home working, which we all know is synomonous with casual working and that we only do anything when we can be bothered. Good luck with this company no one getting back to me with a quote several weeks down the line, i am sure the employees will all be crying once th jobs get shipped overseas, or go to AI.

Avoid. Received a letter threatening legal action if I didn’t pay a cancellation fee for a policy I no longer needed. This was the first letter I received regarding this matter. Charming.

I am paying £50+ a year and they couldnt even answer an enquiry saying I will be charged more. Whats the point. This would have been the 2nd year I would have been with them. A waste do not recommend.

Tried getting a quote online. Did not enjoy the online experience and as such wanted to have nothing to do with the company. Did not complete/submit the form.
Received unannounced call the next day. Apparently they have stored all my data anyway and decided to call me. I do not understand how anyone could jump from "they decided not to go through with us" to "let's call them to promote our services anyway". Annoying.

I contacted Insync for a quote and spoke to a customer service agent. We arranged a day and time for me to speak to the sales team to get a quote, the customer service agent rang at the time but then no one from sales was available so i had to wait for them to call back when someone was available.

The sales person I spoke to seemed completely uninterested in speaking with me. They weren’t very helpful when I asked questions and were quite dismissive. The tone felt quite judgemental and they dismissed my concerns.

I decided they weren’t the company for me and couldn’t help me. Again, they continued to be completed uninterested.

Just a disappointing experience when you’re trying to get a quote.

They reminded me my public liability was due for renewal in good time. They contacted me by phone when I missed the email. Being pretty much retired now they reviewed my policy. In an age where companies don't care, this company is a pleasant change. Well done Insync Insurance.

I took out medical indemnity insurance with this company with a monthly payment. They took the first payment and then sent me a link to set up my direct debit. They link to set up direct debit didn’t work and when I tried to call them I spoke to two very confused people and the second one put the phone down on me. I then received an email saying my policy had been cancelled and I owed £45 admin fee. When I called up the company again they claimed they had no knowledge of me ever calling and would investigate however their investigation was over a few days later and they emailed to say there was nothing they could do and they said I still owed £45. I was going to just pay the £45 but the link to pay that doesn’t work either. I’m sure this isn’t even a real company at this point.

I had a very disappointing experience speaking with this insurance company as a new customer. I expected patience, clarity, and a willingness to support someone trying to understand their options, especially when dealing with something as important as business insurance.

Instead, I felt rushed, misunderstood, and unsupported. The representative didn’t seem prepared to handle my enquiry, and there was little effort to guide me through the process. Most frustratingly, my detailed request email was not even read before the call, which made the conversation confusing and unproductive.

I do not recommend this company based on my experience. If you're a small business or CIC just starting out and need someone to walk you through your options with care, this may not be the right place.

This company has been great throughout my policy til it was time to cancel. I’ve not needed this policy for a long time however totally understand contracts and was waiting to cancel when it ended. Unfortunately fell extremely ill and have been in and out of hospital unable to do anything for myself for a long time now. Upon cancelling I’ve been informed of a £30 admin fee just to cancel the account on top of a £35.66 payment outstanding but not informed of where the outstanding payment has come from? Absolutely disgusted with this company as they auto renewed my policy and now want me to pay for this still when I’ve been continuing to pay for additional months I wasn’t even aware of due to sickness.

Awful no way of contacting them except via a message page on their website. You then get an email to ask your question. Then you wait for days for a response, even tho I sent multiple emails. Awful company, lucky for
Me I was still in my cool off period and it was worth paying the admin fee
to leave such an awful insurance
Company.

Following an online quote I was contacted by a member of a customer service team, advising me that as it was more than one month from when I would like my insurance to start they would arrange a call back.
This appointment was booked, I arranged to take two hours off work to take this call and arrange my insurance. This morning as planned I was called, went through all my details to be advised I needed to speak with a sales a colleague and was put on hold.
Eventually after being on hold, I was advised all sales colleagues were busy and advised I would need to arrange a further call back. The only time I could make was during my lunch break.
A second call was received from the customer service agent at the second agreed time, to inform me that the sales team were still 'too busy' to take my call.
I totally appreciate pressures on services, however I did not feel it was acceptable to be told that my schedule was the issue and that I was 'told' the 'convenient times'.
I am absolutely astounded at the unprofessional attitude of the customer service agent representative your service from the point of a potential new customer !
Trying to navigate how the process worked and explaining that I would need to take more time off work to arrange a further call. I was basically sighed at down the telephone and the agent could not have sounded more inconvenienced if they tried!
I was not given the opportunity to escalate or find out when would be a good time for a new customer quote as they put the phone down after saying, oh well we can't help you if you aren't able to fit into when we can call you!!

I tried to call the complaints team to provide feedback, rather than leave a public review.....that number is not in service.
I tried the WhatsApp- no reply.
On calling the direct number back, I immediately got through to a sales agent, who told me that he was able to provide a quote if I still wanted it, equally as bored sounding! When I explained I would like to provide some feedback on my negative experience directly rather than on a public platform, I was met with further expressions of uninterest.

I am more than happy to provide further personal details of my experience with your representatives today rather than via a public forum if anyone at Insync can be 'bothered'!

Georgia helped me with insurance for my new business venture. I has absolutely no idea about anything and she was friendly, patient and efficient. I am really grateful.

Special thanks to Lewis who helped me obtain insurance. Very helpful and professional. Totally recommend.

Really efficient helpful people, simple application, clear explanation, polite and personable staff, easy to understand. Would definitely recommend, Thank you.

Had the pleasure of dealing with Georgie Lock today, I phoned in with a query Georgie resolved this immediately, she then realised we were due a £71.00 refund. Couldn’t ask for better service thank you.

Wish I'd seen all the rubbish reviews before buying Insync insurance! Two payments cancelled by the company but are now pending to come out of my bank account! Would give zero stars if there was an option!