Intasure Avis 

I applied for a quote via Go Compare. Intasure advised I would get a phone call.
The next morning I received a call. When I answered the line was dead. The next time I received a call a man asked for my surname and whether the policy would incept within 30 days. I provided the information. He then said he would transfer me to his boss,which he did.
I hung on the phone for 3 minutes before killing the call.
Why phone me if you have no-one to transfer me to?
Whose idea of Customer Service is this? Certainly not mine.
Reading the other reviews which look authentic, and with my "experience" I won't be using this company!

Easy to use. Cost effective. Nice agent.

Ruben provided a professional and friendly service. He answered all of our questions and we were happy with the quote and insurance provided.

Very poor and uncooperative service. My insurance for my apartment in Spain is not due for anther few months, but I wanted to get an idea of alternatives.
BUT because I was honest and said I didn’t require insurance within the next 30 days I was refused a quote!
I acknowledged the premium might change by the time I needed it (like it would go down!). I just wanted to find out if this company is worth contacting when the time comes, still refused. I offered to change the start date to 30 days out, but no, cause I’d initially given a different date, if I’d have said 30 days out in the first place, then I would have gotten a quote.

Site blurb says they are here to help, not necessarily so, do not seem interested in bringing in new potential business.

Asher is very helpful, patient & kind, an excellent telephone sales assistant

AVOID - Terrible Administration

Accepted a quote from these people on 13/2 for a policy due to start on 14/2.

A few hours later I got a quote from one of their competitors which was more than a £100 lower with lower excesses.

Under the FCA and distance selling regulations I immediately cancelled via email before the cover even started.

The following day I missed a call from them acknowledging my cancellation.

I called them straight back and got an answerphone. I called back two days later 16/2 and got an answerphone but this time left a message reiterating that I needed to cancel both the policy and the credit.

On 19/2 their credit contractor did a full credit check on me despite cancellation.

I immediately emailed Intasure again which line the phone message was again ignored.

On 25/2 I get an email from Intasures credit provider Premium Credit with a payment schedule indicating that the inadequate admin at Intasure for ignoring statutory rules on cancellation.

Called them today and was told that despite several instructions the policy had not been cancelled. Their manager couldn’t explain why he and his staff ignored messages. He also said that he wasn’t sure if their contractor Premium Credit would remove the credit check from my record despite the credit check being done 5 days after the policy was cancelled.

If Intasure cannot manage a simple cancellation it is cheat that they would be an administrative nightmare in the event of a claim.

The Directors of Intasure should be ashamed of their low grade admin staff and managers.

I filled out a call back form on several occasions and no one had the courtesy to return my contact. I decided to telephone the Sweden number from Italy and was put on hold waiting for an advisor. After 6 minutes and a call cost of 1-14 euros I hung up. I seem to think calling Sweden is reconnecting with the UK office. My advice - go somewhere else!

intasure were a breeze to deal with and julian was great . he explained everything clearly and knew his product well and the annual quotation was a welcome figure compared to the french companys who are hard work to deal with 5 stars for intasure

Ella was Expert and very polite. nice to do business with.

Tyler called me at a pre-arranged time and sorted everything out efficiently.

Firstly, Ella was so helpful and lovely to deal with.
Found the process easy and clear, and would definitely recommend.

I called to arrange landlord insurance. I spoke to Ella who explained everything I needed to know. She went through the process in a friendly and efficient manner. She was easy to talk to and I felt she cared about helping me find the best product for my needs. I recommend Intasure.

I contacted Intasure today to get a quote for a holiday home in Ireland. Julian was very helpful and we set up the policy today. He explained everything very well.

Friendly and prompt service. Nikki understood what we needed and just made it happen. Very impressed.

It was easy to get through on the phone and Zac was very helpful, non-pushy, listened to what I was saying, and professional. This definitely influenced my decision to take up insurance.

Ella was so professional throughout and promptly answered all my questions. 5 stars from me.

Thorough, but straightforward. Answered all our questions in a polite and friendly manner.

I received a competent and attractive offer for my building insurance quickly and easily. I hope that my impression will be confirmed even if damage occurs.

Ella was polite and made the whole process of completing documentation easy.