Poor presentation of Warmies gift…no box, nothing to make the gift special… had to create a presentable presentation …..AUGUST 2023 Poor quality of Warmies item purchased…online pictures do... Voir plus
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Lisez les avis des autres
I bought this at my local Christmas Market at an official warmies stand so I don't gave experience ordering one But I got the small size white fluffy llama Online it's cheaper but the blue ba... Voir plus
Horrendous customer service. Order a couple of products for Christmas presents for my children. One of the items was faulty and insides started spilling out in less than1 week. Contacted warmies multi... Voir plus
Our marshmallow sloth warmie is worth so much more than that. His name is Ian . he is family. He will be part of the family for generations to come. Long live the Ian
À propos de l'entreprise
Écrit par l'entreprise
Intelex Group was founded in London in 1995 to commercialise a new and innovative way to relieve everyday aches and pains. Their revolutionary new Hot-Pak™ design was the first ever fully microwavable herbal heat pack to be sold in Europe and it was an instant success with consumers and retailers alike. This inexpensive and easy-to-use heat pack has since won several prestigious awards for innovation and has set the industry standard for quality and safety. Hot-Pak™ is still the best selling herbal heat pack on the market today, with millions of satisfied users worldwide. Following the incredible success of Hot-Pak™, in 1997 Intelex Group invented Beddy-Bear® - the world's first ever fully-microwavable soft toy! Their experienced design team continues to launch fresh and innovative new Warmies® each year into an ever expanding market, including Cozy Plush,Hooty, Socky Dolls and licensed ranges including heatable Bagpuss, Gromit, Boofle and YooHoo and many more exciting plush toys, all fully heatable in the microwave, making brilliant bed warming companions and great gifts for children of all ages and adult alike.
Coordonnées de contact
Units 17-18 Regent Park, Booth Drive, Park Farm Industrial Estate, NN8 6GR, Wellingborough, Royaume-Uni
- 01933 679 777
- social@warmies.co.uk
- www.intelex.co.uk
2,8
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326 avis
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Such lovely quality and great customer…
Such lovely quality and great customer service!
19 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey Emily, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Very fast communication & kids love…
Very fast communication & kids love them
Thank you
19 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey Tanya, thanks for your positive review. We're very pleased to hear your happy with Warmies and thanks for your comments.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Quck service and satisfied with the…
Quck service and satisfied with the product
19 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey Margaret, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey Jeremy, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
I ordered a dinosaur for my grandson
I ordered a dinosaur for my grandson. It arrived a few days later and is just as advertised. He loves it and even nights when he doesn't want it heated he will cuddle it in bed. Beautiful soft animals with a lavender scent which will ease sleep.
13 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Christine, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Love 💕 them!
Love 💕 them!! Santa delivered one each for my children for Christmas, so cute. Then ordered one each for me and hubby, so handy to clean phone and iPad screens.
13 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Lisa, thanks for your review. We are glad to hear you love your Warmies product as much as we do! Santa did good!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Jeanette, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Great quality and value
These have proven to be a hit with the family, they come in many styles, smell nice, and keep heat for a good number of hours. They're a great item for children and adults, and have proven helpful with soothing muscle aches and pains. We have three and they get used every night without fail.
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Alistair, thankyou for your kind words. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Local Warmies stockists had sold out
A local shop stocks Warmies and I saw the extra long hot water bottle but stupidly didn't buy at the time. When I went back they had sold out so obviously popular, if a little pricey.
Bought to give as a Christmas present, something a bit different for someone who is always cold, so price wasn't really an issue although I wouldn't buy one at that price for myself.
Easy website to order, arrived quickly and safely, nicely packaged, and a nice looking product. Cant comment on the item itself as this was a gift.
Recipient was pleased with it.
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Adele, thanks for your review. We hope your friend is happy to have received their long hot water bottle especially in this cold weather we are having!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
excellent
Very good product and very good customer service. Not exactly the smell I was expecting from lavender. A bit musty but hopefully it will soon ware out and added few drop of nice lavender essence as well so it smells better.
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Virginie, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Good product
I bought 2 new velour-covered wheat bags to replace 10 year old ones from the same company which have finally died. Product is still great - am very happy with them. Only reason for not giving a full 5-stars is because delivery was a bit slow (took well over a week).
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Elizabeth, we are sorry to hear that the delivery of your item took longer than usual but we are so glad to hear that you love our products!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Horrible smell...
I bought two Warmies soft toys for the kids for Christmas. One smelt horrible. So much so that my son won't have it warmed (kinda defeating the object of it!). The other smells lovely. I contacted customer support and sadly never heard back from them. I therefore wouldn't recommend buying them online as I did. If you buy them in a shop just sniff before you buy!
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hi Vicki, we are so sorry to hear about that. If we could please ask that you contact us once more at sales@warmies.co.uk and we can try to assist you further. We would be more than happy to send a replacement for your sons Warmie. Please let us know how you would like to proceed.
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Elizabeth, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
OK service but quite a bit of…
OK service but quite a bit of duplication on entries for order. Convoluted payment system.
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hi James,
We are so sorry to hear that you had some problems when placing your order online, we welcome all feedback and take on board what is said so we will look into this in the future.
My family all love the Hot-Pak® for…
My family all love the Hot-Pak® for keeping us warm in bed or around the house and recommend them.
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Mark, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Perfect!!
My daughter absolutely loves her Warmie! Great product and quick delivery - thank you
12 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey, thanks for your review. We pride ourselves on the quality of our Warmies and always strive to be the best. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Flawless
Their products are amazing. However, their customer service is flawless. Great experience from beginning to end. I am definitely going to be a life-long customer!
4 février 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hi Holly, thankyou for your kind words.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Don't buy - THEY ATTRACT BUGS!
02/03/20 UPDATE: OK, so since writing this review instead of contacting me to discuss the problem the company has been threatening me with legal action for writing this review.
This is against paragraph 14 of the trust pilot company guidelines and I will be reporting this to trustpilot.
My daughter had this cute purple toy dragon from her grandfather last Christmas so it’s reasonable to say that the toy is somewhere between 1-3 years old.
I put it in the microwave on a small plate for the first time today and took it back out again after about 10 seconds (It didn’t fit in my microwave).
Instantly I noticed that there were dozens of tiny bugs on the plate and after further inspection I saw that they had originated from the toy.
I have NO idea what these bugs are or if they’re even native to the UK but after a bit of research I heard that they are apparently attracted to the grain/lavender filling inside the toy.
I have also seen other posts on the internet claiming the same problem as far back as 2015 so they can’t claim ignorance and the issue has clearly not been addressed.
I’ll never buy anything from Interlex again and I'd advise anybody reading this to do the same.
16 janvier 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hi Ieuan, with regards to your reviews would you be able to get in touch with us so that we can discuss this in more detail. You can contact us at sales@warmies.co.uk or alternatively call our head office on 01933 679 777. We look forward to hearing from you at your earliest convenience.
Intelex Group (est. London 1995) prides itself on the quality and safety of it’s products and has tens of millions of satisfied customers worldwide.
We have asked Trust Pilot to remove this fraudulent comment as ‘Leuan Hale’ does not exist.
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