Poor presentation of Warmies gift…no box, nothing to make the gift special… had to create a presentable presentation …..AUGUST 2023 Poor quality of Warmies item purchased…online pictures do... Voir plus
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I bought this at my local Christmas Market at an official warmies stand so I don't gave experience ordering one But I got the small size white fluffy llama Online it's cheaper but the blue ba... Voir plus
Horrendous customer service. Order a couple of products for Christmas presents for my children. One of the items was faulty and insides started spilling out in less than1 week. Contacted warmies multi... Voir plus
Our marshmallow sloth warmie is worth so much more than that. His name is Ian . he is family. He will be part of the family for generations to come. Long live the Ian
À propos de l'entreprise
Écrit par l'entreprise
Intelex Group was founded in London in 1995 to commercialise a new and innovative way to relieve everyday aches and pains. Their revolutionary new Hot-Pak™ design was the first ever fully microwavable herbal heat pack to be sold in Europe and it was an instant success with consumers and retailers alike. This inexpensive and easy-to-use heat pack has since won several prestigious awards for innovation and has set the industry standard for quality and safety. Hot-Pak™ is still the best selling herbal heat pack on the market today, with millions of satisfied users worldwide. Following the incredible success of Hot-Pak™, in 1997 Intelex Group invented Beddy-Bear® - the world's first ever fully-microwavable soft toy! Their experienced design team continues to launch fresh and innovative new Warmies® each year into an ever expanding market, including Cozy Plush,Hooty, Socky Dolls and licensed ranges including heatable Bagpuss, Gromit, Boofle and YooHoo and many more exciting plush toys, all fully heatable in the microwave, making brilliant bed warming companions and great gifts for children of all ages and adult alike.
Coordonnées de contact
Units 17-18 Regent Park, Booth Drive, Park Farm Industrial Estate, NN8 6GR, Wellingborough, Royaume-Uni
- 01933 679 777
- social@warmies.co.uk
- www.intelex.co.uk
2,8
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326 avis
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Very pleased but something went wrong.
I got my warmie as a going away present. I loved it and used it a couple of time. My microwave is an older one so I would put it in for slightly alittle more than 90 seconds which made the warmie perfect. Yesterday I did the same thing for the same amount of time but the warmie came out stinking badly. I even let it air out, outside, through out the whole night but it still smells bad. I really like my warmie and I would love to learn how to take the stench away. Please help.
16 janvier 2020
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Laureen, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Christmas sadness
Christmas sadness. My child loves his warmie turtle he opened on Christmas morning. That evening before bed we heated it and now the scent it has is unbearable. He wants nothing to do with it because it stinks so bad. We had to put it outside because the whole house was stinky. He wants me to get him a new one but I’m afraid it will smell horrible once we heat a new one. What went wrong?
26 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hi Tori, we are so sorry to hear about that. Is it the lavender that you dislike or was there a different smell?
Can we also ask that you contact us at sales@warmies.co.uk and we can try to assist you further.
Excellent
Excellent. Ordered and arrived very quickly. This is the 4th product I’ve ordered from you and always very pleased.
15 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Alison, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Back order communication
The order process was easy, but there's a lack of communication on back-order item.
13 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Theresa, thanks for your review. We are sorry to hear that we lacked in communication with your backorder. This is something we will look into in the future.
Very pleased!
This was a replacement for a cheap fake that I got sent from Amazon. It came really quickly in perfect condition. Would definitely recommend!
12 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Helen, thanks for your review. We pride ourselves on the quality of our Warmies and always strive to be the best. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Nikki, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Tommy, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
My 3 year old loves it
11 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Nichola, thanks for your review. We are so glad to hear that Warmies are loved by all ages.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Swift service
The service I received was amazing. I bought the dragon hot water bottle as a Christmas gift. I’m sure it will be a hit.
I will certainly be using Intelex/Warmies again, they deserve 5 stars
11 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Lyn, thanks for your amazing review. We are so glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Warmies are simply the best
Warmies are simply the best. Most of these heat pack things require you to remove a wheat pack, (fiddly), microwave it, then put it back in (fiddly). Warmies don't - you just pop the whole thing into the microwave and heat it. They stay warm for ages, there is a really great choice of animals (still liked the old triceratops :( ) and the gentle lavender smell is very pleasant. We now have about eight of them (in fact I just bought three more this week (two from Aldi)).
10 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello, thanks for your review. We are so glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Not as Good as One Bought 10 Years Ago. Disappointing.
A Warmie was purchased about 10 years ago and is excellent but now aged.
Purchase of the new one on line was fine but the product very disappointing. The material is not comfortable and it does not heat up as well as the old one. I do not use the new one -- only the one bought 10 years ago.
8 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Peter, thanks for your review. We are sorry to hear that your new Warmies product doesn't meet your needs. Can you let us know which product it was that you purchased and we can try and sort something else out for you. Thanks.
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Graham, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Great product and very fast delivery.
6 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hey, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
lovely
lovely - cute , well made - will be a great Christmas pressie for the cold winter nights
4 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Jean, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
We love our warmies x
My warmies arrived quickly, were bigger than expected, look fab and we love them -thank you 😁
4 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello, thanks for your kind review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Excellent service product really good…
Excellent service product really good and smells lovely
4 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Valerie, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Very soft but loses smell fast!
Very warm and snuggly but loses its smell after first use
4 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello, we are sorry to hear that your Warmie has lost its scent. May we suggest popping a few droplets essential oil of lavender every now and then to increase the scent of lavender.
came quickly and order was correct both…
came quickly and order was correct both times I have ordered.
4 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Chelsey, thanks for your review. We are glad to hear you love your Warmies product as much as we do!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
I’ve no idea what the item is like…
I’ve no idea what the item is like because the carrier DPD decided I wasn’t in without knocking and has not left it. I phoned your company who have not helped at all. I was just given the carrier’s telephone number which I rang to find it only provided an answer phone message.
4 décembre 2019
Avis spontané
Réponse de Warmies® Heatable Soft Toys and Gifts
Hello Pat, we are incredibly sorry that our carriers have caused this problem for you. Since this review I do believe we have spoken to you and resolved the issue. Once again we are sorry that the carrier missed you.
We hope you enjoy your product.
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