IPRS Group Avis 

I have a number of issues going on in my life, I needed some support and guidance.
Nicole provided just what I needed, in a way that worked for me.

Understanding, challenging, and supportive.
Approaches and tools to help you get to where you need to be.

If you need some support, I can thoroughly recommend the IPRS team, and in particular Nicole.

They keep taking payments from me even though I am covered. Zero response. Avoid avoid avoid.

I was referred to the IPRS counselling service as part of my private healthcare package and was granted 12 sessions. My therapist Nicole has been great - she was informative, supportive and patient with me throughout my journey up to this point. I have learned helpful ways of managing and coping with my panic attacks, and have been able to understand things that before, were just overwhelming feelings that I was struggling to process. I would highly recommend her.

I was referred to IPRS Health by my health insurance Vitality. I wasn't even aware that I was entitled through my private insurer due to pre-existing conditions. My normal EAP provider at work only covers 6 sessions for basic stuff and I wanted to access more sessions that went into a bit more detail

I can only speak for my experience regarding the psychotherapy sessions I had with IPRS through my private insurance company Vitality which I have with my employer.

Setting up the first sessions was fast and straight forward - and there was no waiting list. Yes, you have to provide your card details as with Vitality you have to pay an excess which was £100 - a very small price to pay for otherwise unaffordable therapy. And of course, if you cancel at short notice you may have to pay out of your own pocket - which is pretty normal for any type of therapy or service and far from unfair and is made very clear from the outset.

A couple of times my therapist couldn't make it due to sickness and a red weather warning where she lived cut off her internet - Good reminder that your therapist is also human and subject to unforeseen circumstances, just like yourself. If you prefer a human over AI these are the kind of things you have to contend with.

IPRS contacted me with enough notice. Please remember that if you have a mental health emergency you should call an ambulance rather than rely on a booked therapy session.

As for the therapy itself, I had an amazing therapist called Nicole Ross - she is a great listener, has a calm disposition and really works with you to get to the core of things. Gladly, my symptoms subsided over the months but if I had needed to, I would have been able to use them for much longer and for more in depth work. I also have ADHD and my therapist was very understanding of this and worked with me to develop a level of acceptance.

I personally had no issues with them whatsoever so don't let the reviews put you off from seeking help even if your situation seems hopeless

I visited IPRS Health in January 2025.

I'll get straight to the point, it was an awful experience, the person I spoke to was underqualified to provide the advice she provided, she was rude, condecending and provided false information about ADHD and the affect it has on mental health. Because of this, I decided that I would like to not continue with the talking therapy as I needed to speak to someone who took my mental health seriously.

I saught to receive a refund in January 2025 and close this case amicably, and up to now, they are refusing to reimburse me for the 15 minutes I wasted. For anyone who is considering using IPRS Health, you would be better off talking to the drunk man in the corner of your local pub.

Terrible experience - strongly advise to use any other company other than IPRS. Strongly advise against them

Worst company. Avoid. My partner was told that he needed CBT, the therapist literally didn't have a clue what they were doing. He just gave multiple work sheets and did very little in the session. When he objected and asked if he could see a psychotherapist- he was told that 'anxiety' wouldn't be covered by psychotherapy - utterly insane!

mary-jo was incapable of understanding things i was saying to her, as other said, incompetent robots following some crap IPRS system that doesn’t work

was discharged by the therapist 3 sessions in

I have the luxury of knowing a great deal about healthcare, including neurodiversity and mental health but needing to have an assessment completed due to an insurance situation. I therefore know the law inside out about consent, confidentiality, choice, ethics, transparency etc. This company is beyond toxic and withholds important information for allowing individuals to make informed decisions about their care and treatment starting with the right to access face to face treatment but them highly recommending online/tel because IT GENERATES INCOME FOR THEM and they don’t wish to outsource. Don’t feed that greed! All their clinicians are aware of this yet still happy to work there. Conscience, anyone? Professional standards and accountability, anyone? Appears not.

I have no idea what help this company actually provides. I tried to access this service through my Vitality health insurance. I went through an chat bot screening and one call with someone who was clearly very junior. At the end of the call I was told they could not help me and have now written to my GP without my consent.

Avoid like the plague, I told them straight I need help, the second session i had they said they couldn't help me and discharged me.

I found IPRS to be rather incompetent around dealing with mental health issues. Firstly, their processes are not great. For e.g., they will simply drop your case if you are unavailable for 7 days, say due to travel. Secondly, their customer service reps are not well trained for dealing with issues. Finally, I was appalled that they were not able to find any therapist for face to face in London, one of the biggest global cities!

Hannah was so lovely and supportive. I really enjoyed our sessions together!

I accessed IPRS through my Vitality health insurance, where I received an assessment and started my first CBT session very quickly after referring myself. I worked with Gemma who was so lovely and patient, she was always open to discuss anything I wanted and had a clear plan each session of what to discuss that would benefit me. I found the sessions to be really supportive of my issues and feel a lot more confident having completed them. Thanks again for all your help!

I was sceptical about the process but I threw myself into the CBT and followed the advice and instructions and it really helped me put things into perspective and challenged my beliefs. I had 9 sessions and at the end of the process I was a very different human to the one that started the course.

I accessed IPRS health through Vitality health insurance. The tools and techniques I learned throughout the sessions were invaluable to me. Jessica is so kind and approaches situations very objectively and without judgment. She helped me challenge my own negative thoughts and beliefs. I was guided in finding ways to deal with them in my daily life. I can better manage my emotional state. I can recommend it.

I accessed IPRS through my Vitality health insurance, the year started off with personal tragedy for me and I seeked help. I have been speaking to Hannah first weekly, then fortnightly, and then monthly whilst accessing the plan. I still have a couple sessions left but don't feel in such a desperate position to use them now until I feel I need them. Hannah helped me view things in different more positive ways with her counselling and various techniques. I would recommend it.

I have recently completed eight sessions of therapy and I cannot fault the support I received. My therapist was patient, understanding and gave me insight to my difficulties and how I can overcome them going forward. I would fully recommend this service to anyone needing a bit of extra support.

Forced me to spend 15 minutes answering the same questions I had answered online already! I said this is pointless, nothing has changed. I feel the same. The woman was a robot and made me answer the questions anyway and said I would have to do it every week! Prior to this, I was matched with a Christian counsellor! Imagine being matched with someone who believes in imaginary tales from thousands of years ago. Nope, nope, no.

Frankly, one star is too much. My therapist was delightful and very helpful, but the company as a whole have charged me £150 in 'Late Cancellation Fees' when this was discussed and approved with my therapist.
To clarify, I moved two appointments because I was called into important, last-minute meetings at work (which apparently isn't taken into account by the mental health experts who offer their services to people in business).
I have been forced to drop out of my helpful sessions of CBT so that I can be pulled into meetings as and when without receiving huge charges that have made me all the more stressed.