Went to have my first session this morning, however they were having an IT problem. The telephone number provided didn't work. Avoid if you are struggling with mental health issues, IPRS only adds anx... Voir plus
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Just wanted to give a massive thank you to Nicole. Genuinely kind and listened every time I needed to get something off my chest. Even managed to crack my armour and helped me experience self r... Voir plus
Really helpful I was referred for CBT because my anxiety was taking over. When I started I was a bit anxious about telling someone how I’d been feeling but I was met with compassion and respect wh... Voir plus
Worst company. Avoid. My partner was told that he needed CBT, the therapist literally didn't have a clue what they were doing. He just gave multiple work sheets and did very little in the session. Whe... Voir plus
L'entreprise a répondu
2,5
Bas
48 avis
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One star is too much!
Frankly, one star is too much. My therapist was delightful and very helpful, but the company as a whole have charged me £150 in 'Late Cancellation Fees' when this was discussed and approved with my therapist.
To clarify, I moved two appointments because I was called into important, last-minute meetings at work (which apparently isn't taken into account by the mental health experts who offer their services to people in business).
I have been forced to drop out of my helpful sessions of CBT so that I can be pulled into meetings as and when without receiving huge charges that have made me all the more stressed.
4 septembre 2023
Avis spontané
DO NOT USE IPRS
DO NOT USE IPRS.
I was referred to have a 15-min consultation with Mary, who gave me incorrect information & was completely out-of-touch. When I explained that I'm not at risk but I have been having issues, she decided to contact my GP & decided that I was at risk, which then meant they couldn't give me treatment. For one, if someone's at risk - surely, they need counselling?! Secondly, I would know since I'm the one struggling & she made the decision that I was at risk based on one question. Thirdly, she contacted my GP without my consent. Now had I actually been at risk, this would have really got to me & may have even caused me to act on those feelings.
Please don't let what the consolation/ supposed "trained advisors" get to you - they haven't a clue what they're talking about. 3 questions is not enough information to provide an accurate understanding of an individual's mental health & the way I was treated left me feeling worse. It takes alot to ask for help & I was left feeling completely deflated. DON'T USE IPRS.
15 août 2023
Avis spontané
I would avoid this company like the…
I would avoid this company like the plaque,1 star is too much.
I was referred by my company to IPRS And I answered no to 3 questions during phone assessment they come to the conclusion I potentially had a serious condition and was sent home from work until further notice.They also withhold information regarding my needs.I spoke to a Manager and they talk utter rubbish,also tell lies as well.
19 juillet 2023
Avis spontané
Awful and dangerous counsellors
If you have genuine mental health problems, do avoid this company at all costs. I was referred for online CBT with Tara, who didn't listen to my needs, and I left feeling worse than when I started. I don't believe they recruit qualified counsellors and are treading dangerously and I think putting themselves at high risk for a very dangerous situation for the clients. I am making a formal complaint at the suggestion of my GP, who confirmed that the advice I was given was very much not legal.
3 avril 2023
Avis spontané
What a waste of time
What a waste of time. Referred through Vitality, got charged multiple times for robotic service.
16 février 2023
Avis spontané
very helpful and practical.
26 mai 2022
Avis spontané
Poor Listening Skills
I was referred to this company by vitality health for my physio triage. I found the call handler robotic and wouldn't listen to my needs / preferences. I ended up taking a physio that had a clinic closer to me, even though the IPRS call handler said I couldn't use this one. The physio even do home visits so the information given by IPRS was awful.
Their website fails to give accurate locations of their partners so you can't make an informed decision prior to the call and I felt very pressured to accept one of the 3 options presented - none of which were in appropriate locations
21 septembre 2015
Avis spontané
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