IQ Glass Avis 

Professional from start to finish. Excellent experience and a great final product.

Hi!,

So I’ve had a 2 year history with iQ glass. (This is a Sept 2023 review)

We are self-builders. Not developers. (I’m in Motorsport, Alex (my wife) is a full time mum to our two young ones)
Me and Alex & the kids - Dream home. Big investment. (You get the picture). We work hard and this is a big project for us.
My architects suggested iQ, but also warned of customer satisfaction issues they had heard of.
We were constantly reassured by Emma (our sales contact @ iQ) that this would be seamless and guaranteed nothing would go wrong

Building your own “forever home” is stressful for sure. However this stress has been multiplied by the farcical mess iQ glass have left us in.
On an order in-excess of £70,000 - handles were snapping off (replacement handles were so bad the fitter refused to fit them!) , the windows cills weren’t level (some had backdrops into the rooms!) . There are holes drilled in the frames as an afterthought, the windows wouldn’t shut. The doors won’t lock. The doors leak. The glass has distortions. Frames manufactured incorrectly. I could go on.

Their response? “Sorry, we’ll fix”. But they don’t.

Unfortunately for us this will now go legal. More delay and expense, yet we have no option

I can only clearly advise Do Not use this company. Run away.
(The £5m showroom in Amersham is designed to suck you in. The product is horrendous. )

I, unfortunately, got sucked in (against advice of developer friends) and am now paying the price. My kids rooms are constantly damp when it rains 🤷‍♂️

This is the second time we have used IQ Glass to provide large bespoke sliding doors and again we can't fault them. All of the team were engaged with our project from the outset and kept us updated throughout. Incredibly professional. Would highly recommend. Would definitely use them again when we move again.

On the good side their conservatory/fixed glass looks good.
On the downside, their customer service is not very responsive and the quality of their doors and windows is, frankly, not that great. My installation had many many defects which resulted in countless repairs on site. Fine while it was under warranty, but once it falls of warranty IQ Glass charges a minimum of 420£ for a call-out as I recently experienced following the elastomer sealing of one of my garden doors suddenly dropping off (not a sign of good craftsmanship in the first place, if you ask me!)

We had a CPD from Craig at IQ Glass last week which was very informative and interesting - recommended.

Large section of 5 element slim line sliding windows developed mechanical fault after nearly 9 years installed. East Midlands branch reacted quickly and had small team on site within a couple of days. Two polite and well presented young men solved the issue very quickly and even took extra time to check remaining installation and clean tracks etc. Even though I had a quote IQ Glass presented me with an amazing discount as the work had been completed well within allocated time. Not something I’d expected at all. Thank you guys for a great experience!!

Great service from Zosia (After Sales Care team) and Derek (experienced engineer). Thanks 🙏

Very Informative and engaging CPD. Martin was incredibly knowledgeable on the subject matter and the presentation was well structured and visually stimulating.

Placed a £40k+ order with this company which took almost a year to get to completion. Several changes of account manager over this time. Unfortunately one of the glass panels shattered on installation, which, along with several snagging issues, I have been unable to get the company to resolve many months later, even though I realise I will be paying for a new panel. Utterly fed up with IQ Glass customer service. Don’t think about using this company without a hefty retention sum.

Had an amazing CPD session on specifying structural glass! Really well designed products, professional and kind personnel.

Martin Volker delivered a very engaging and informative CPD at our office in Brixton. As a practice we specify and work closely with IQ Glass on a range of projects and highly recommend their services.

A great presentation, nice and clear. It was a good introduction to the product.

If you use this company (and their work looks superb) be aware that you will need a full site of professional staff; they only provide structural engineering, M&E and site /contractor input as an extra. So - in other words if you cannot read or draw construction information- you are paying on top for this support. Additionally they take no responsibility for anything other than the product they supply- with your dimensions. This is regardless of whether it is existing or not. Continually requesting further info, continually highlighting their additional requirements - even when they provide completely wrong drawn information- it’s your job to highlight this (not theirs). Further they don’t forget their advance invoicing - even when they’re clearly not in production. Dreadful. We’re dreading site installation… (We’re both architects, my husband and I so god knows how a non-construction client would fare)…

Great presentation. Martin was onetime and helpful with our questions.

IQ glazing gave a clear and engaging presentation with significant time spent on our answering any questions we had.

We had some problems with the silicone on our IQ windows which made the windows leak. I called IQ and after a bit of negotiation, they sent a team and arranged for a small scaffold tower. Fixed within a few hours. The window engineers were really professional and Zosia in After Sales Care, was super helpful.

Knowledgeable, approachable company of the highest standards in quality glazing solutions. Very impressive.

Excellent next day maintenance site visit.Good personal service.

Alex took us around the IQ showroom. She had taken the time to read through and understand our project before the visit. The visit was structured. She was systematic and thorough. She answered all our questions and didn’t rush us. She gave clear and honest answers. We were impressed.

The service from Aimee (and IQ Glass) was amazing - emailed on the Tuesday and the team was here on the Wednesday with the problem fixed. The team that turned up explained and showed me what they did and reassured me on why it happened and that despite the issue, it wasn't a serious matter. Thank you!