IRONMAN Avis 

Ekstrem dårlig kundeservice. Støtter ALDRIG deres arrangementer igen! De har grundet Corona udskudt arrangementer, og vil efterfølgende ikke tilbagebetale penge, kun tilbyde at udskyde til året efter. Dette til trods for at det ikke er muligt for mig at udskyde det tilmeldte arrangement grundet graviditet.

Best organised event I’ve ever experienced. Unbelievable.

Ironman surely don't care, I wrote my last review regarding an incorrect profile last October, now 7 months later, it still is not resolved. It is a minor issue, surely a 7 year old could fix it.

There is incorrect information on my profile, something easy to fix. Despite numerous emails to the appropriate people, all I have received in over 6 weeks, is an acknowledgement of my problem. I copy part of their response here: "Your inquiry is important to us and our staff will follow up with you shortly. IRONMAN and Rock 'n' Roll are committed to providing athletes the ultimate event experience, one that includes supporting participants from start to finish."
Surely this is misrepresentation.

Ærgerligt at opleve hvordan en så professionel spekulere i at folk skal købe deres start nummer så tidligt som muligt for efterfølgende nærmest at umuligøre ombytning eller refundering

I have participated in this event for two years - 2014 and 2015.

Both races is in Alcudia, Mallorca, Spain. For the 2015 race i had a very bad experience with the service crew that afterwords have given me the feeling of never going back.

After finishing halv and IM route on a very warm saturday in May I crosses the finish line and is really tired. After the finish line we enter an area that should be for athletes only, where our "after race" bag is with our things, and there is quit a lot of non-athletes in this area. Suddenly my friend an girlfriend is in there, because the area that should be restricted because of all off our things were open for all.

After finishing I got my finisher t-shirt, and because i was tired and hungry i didn't look at this before the next morning. It turned out that I was given an Relay shirt - as if you had finished as part of a team an not individually.. I went down to the local race office trying to get the t-shirt swopped to a "non-relay" but they couldn't give me one - they didn't have any more.

After a lot of discussion - their approach was - too bad, we don't have anymore so that's your problem - i got them talked in to getting a new one, and send it to me. This is now 10½ week ago. I've written quit a lot of e-mails to the Athlete Services without any reply - then I tried the race director who forwarded me to Athlete Services who then did reply, just to say that they thought someone else would answer...

I'm not any closer to get the finisher t-shirt and even though this is a good seasson start up race, i'll rather go for vacation than for racing with them. Their arrogance is increadible.

BR / Jeppe