Jacks Small Engines Avis 

I had a situation with them,after waiting 6 weeks I received my blower backhand it didn't work at all but I went back and they literally fixed my Shindawa and they stood by there word.

As many others have found, they will take your money and sit on it for a long time saying they are waiting on the part to ship. Only after asking them did they refund my money and informed me that the part was discontinued and they had no way to ever actually get the part. I wonder how long they would have just sat on my money with no intention of ever actually getting me the part.

Avoid these dirt bags at all cost. Tried to buy a bagger for a wright stander. Had to file a credit card dispute to get my money back. 4 weeks with nothing shipped and zero replies to messages.

I was very worried ordering $3,500 in EGO batteries from this company after reading many negative reviews about this company. I ordered 3 orders from Amazon through this company. Today I received my large order and it was perfect!! Exactly what I bought they shipped. The EGO batteries were brand new from EGO. The dates were April 2026 and August 2026. I registered them with EGO and got a 5 year warranty, therefore, I knew they were legit so I place another $1,200 order today for the same battery. They shipped it very fast, same day. I know I can trust them so I keep giving them business. The delivery service was exactly 3 days with FedEx.

Dawn was my customer representative. She went out of her way above and beyond to find the part for my mower engine that was a replacement for the original part that was discontinued. I bought my parts from Jack's but when the replacement part with an available she sent me to somewhere where I could buy it immediately in order to get my equipment back in operation. It speaks volumes about service when a company is willing to forgo their profits in order to be helpful to their customers. I have found Dawn and Jack Small Engines to be that type of company over the many years that I have dealt with them.

Parts were on backorder for months, and customer service gave me a false shipping estimate when I called for an update.

I ordered a lawn equipment item, paid for it, and THEN was told it was not immediately available - advertised as in stock / it was not. That was a month ago; still no item or response from the company.
Update: As of 15 August, 106 days after sending Jack $600, still no merchandise or refund, after several telephone calls and emails .
Just learned that the U.S. Postal Inspector has jurisdiction over email afraid. Have just provided that office of details.

I took a Whacker plate compactor in to the Alachua FL location because the engine would not run for more than 10 seconds and would not idle. I had just installed a new carburettor and gas tank but that did not fix the issue. Since I was busy on a job I called and they said I could drop it off straight away. I took it in and explained that problem and that the carburettor and gas tank were brand new, that morning, They said they would get on it and would let me know as soon as it was ready.
After two days my wife called to get an update. She was told that it had not been looked at but would be done ASAP. When she asked how long it might take, she was told "I don't have a crystal ball. How would I know? If you want to take it away you are welcome to do so."
After a week I phoned to get the status. I was told they had only had it two days and they have a 48 hour turn round. I told them I brought it in on Wednesday the previous week but the man on the phone told me I was wrong and according to the ticket it came in on Friday. He said "I am not going to argue with you".
After two weeks, to the day, I called them up and they said they would call me back in 10 minutes with a status update. After 3 hours I called back and they said they were working on it. After an hour, they called me to say it was ready. I drove there and picked it up, paying the $96 charge. They opened the carburettor up and told me the float was stuck (brand new carburettor). They had replaced the spark plug and changed the oil. There was a half an hour of labour billed.
I got the Whacker home and fired it up. It ran, but would not idle. It now runs fast but at least it runs. On quick inspection I found the pipe from the valve cover to the intake manifold had not been connected up, the spark plug has been replaced and the oil changed but nothing else obvious has been done.
When I paid the bill I looked up on the wall behind the desk and there, displayed proudly and prominently, is a picture of Donald Trump. Obviously the owner is a MAGA cult member. His bad mood and terse response probably caused by the disappointment in his leaders inability to do any thing he promissed. Had I seen that when I first took it in I would have turned right round and left. You simply cannot trust these people.

I placed my order, 8 days ago they did not tell me that they were out of stock when I made the order till after I paid. Then nothing since. They had one of my parts which was a washer that they had in stock asked if they would like me to ship it for now. I would never order from a company that did not have the product in stock.! Now I'm at their mercy! I will be looking for another direction any direction other than Jack small engines for my next need. I'm glad I found out early the kind of business they are!!

Lady in Customer service was very condescending and impatient when trying to determine the right part for my engine. Talking down to me, butting in and barely letting me explain myself. I should have just hung up and bought the part elsewhere but was ready to get the part on order and they have it in stock.

Update: It turns out that the questions I was trying to get answered were indeed warranted. The carburetor arrived and wasn’t the exact match for my engine. Luckily, I was able to take a part off the old carburetor and make it work. There’s no way I was going to deal with these folks again on the phone!

I've ordered from Jack's many times over the years. I've never had a problem. My last order of parts was scrapped by FedEx. I had to contact Jack's Customer Service to get information on a "stuck" package. When Jack's found the order was scrapped, they immediately set up another order. Some of the parts were no longer in stock, so the waiting began. Long parts delays has been a problem with these types of parts, I can't fault Jack's for that. Luckily the parts only took a couple of weeks to get in stock. This time they arrived safely. Many thanks to the Customer Service team at Jack's!

The customer service Rep raised the price and tried to change it back when I said no. This company is price gouging in a time like this. We're done with them. The price was raised to $750 and I saw the same item brand new for $150.00 on Northern Tool website.

Beware of this company. I will never use them again, over 2 months to get part a 2nd time and was defeated, not good people

I bought a generator and decided I didn't need it. I was immediately sent a return code and refunded. The return was made easy!

They listed items as instock on their website that have been obsolete and not available anywhere for decades, then sent updates with delayed shipping date estimates i can only assume someone just made up since, again, no suppliers have produced or offered these part new for decades. My payment method was charged within seconds of my placing each of two separate orders, but they've only drug their feet and stalled since. I had to contact them and inquire to finally find out none of the parts I ordered are available. It seems as if they hoped id forget or simply not have time to follow up and they'd get to keep the money. They claim the order has been canceled but im still fighting to actually get a refund. Why take money for parts that haven't existed anywhere for decades? And why charge my account before checking availability, or better yet, actually having the order on hand ready to ship? Why not check and then notify me instead of stalling with fake estimated shipping dates for parts that do not and will never exist? And why wait until I spend my time hassling with customer service after waiting weeks for my parts to finally tell me these parts are no longer available?

They say items are in stock when you order them and once you order something, the item gets delayed or is out of stock.

I believe they use carrier pigeon for delivery service compound that with a customer service rep that would rather watch judge Judy than to help a customer ,

just now
New
Will never waste my time or money here again. Their website screwed up and gave me the wrong part number for my snowblower. Jacks refused to take responsibility for their mistake, forcing me to eat the cost. Go somewhere else.

This is an update to my one star review. They got a little bit better because of the lady that was on the phone and explained the way they do business. I still have not received the product but she was helpful.Their shipping is still snail speed. The website did say it was in stock, two of them. Ordered it, and it sent a message that said it was out of stock. Then I got an email stating that it wouldn't ship for two and a half months. The lady did explain to me that that was just from past issues when they had shipping. That is super misleading. And I hope they would understand why I'd be upset when it said it was in stock.Then, it goes out of stock, then I won't get it two and a half months. It is finally on its way. Still taking a month. Thank you to the lady that spoke to me on the phone and explained things. Just still a little shady on how they
Present themselves.
Especially surrounded around their shipping and their supply. Also not sure who it was, but the first time I called the customer service lady that talked to me misled me with false information.

I ORDERED A SMALL POWER SUPPLY AND IT WAS OVER $10 TO SHIP THE CORD.IT SAID IT WOULD BE SHIPPED IN TWO DAYS.AFTER A WEEK I GOT ON LINE TO CHECK THE STATUS AND IT SAID IT WAS EXSPECTED FOR DELIVER IN OVER A MONTH STILL.THE BATTERY I NEED THE POWER SUPPLY WON'T BE ANY GOOD BY THEN.WORST IV'E EVER SEEN ON DELIVERY AND I'M 64 YEARS OLD AND I ORDERED A LOT.NEVER AGAIN WITH JACKS SMALL ENGINES!!!!!!!!!!!!!!