Jacks Small Engines Avis 

If there was a Zero Stars choice, that's the one I would pick. I ordered a part for my Samsung refrigerator. A part that I needed quickly. Although Jacks Small Engines says "fast 2-4 day shipping" I was told I would receive my part on "10-15-30." That's over two weeks after the day I placed my order! I sent an email to inquire about my order, and the response was salty and mean spirited. There was no apology, and not even a name of the person responding. I'll never use them again!

If a zero could be awarded I'd give nothing. This company hands down has a lot of issues. Caught in out right Lies, and b.s . Shipping to start aka fed ex, can't read so illiterate there . The company has had their products back for over a week in business days . They tried to swindle me out of my promised full return half to be honest. They made me track the package which they have the label, and knew . So they LIED aaahum stormH@Jackssmallengines made me work for them LAZINESS.. I'll never use this company again, I suggest going else where . Wrong product which cost me a lot and in return I get a kick in the gut . So they have had their crap parts which they did not send the right carburators 2 weeks and a million dollar company can't resend 100 dollars.. seriously you guys are sad and liars . That's pathetic and in the small guys gut. Not so American...

Jack's came through again with flying colors!!! I needed a replacement mulch cover for my 48" mower deck. After 18 years of grass, sticks, and stones pummeling the original cover, it finally succumbed to the abuse and developed a crack. I found many aftermarket, off brand replacements, but the common problem with these is the reviews were not good. The reviews always mentioned poor, brittle, lightweight material they were made out of that broke very quickly. Jack's had "Husqvarna" branded mulch covers listed, but as it often goes you end up with a cheap no-name knock off. Well not in this case. Jack's was spot on and honest. It was a genuine Husqvarna part and was well made out of very heavy material. Thank you Jack's for coming to my rescue once again. Did I mention that they shipped the part immediately after I ordered it and I received it quickly? We they did and I did!!! Very Happy with my purchase and my experience.

I ordered parts from Jacks Small Engine Co. for my weed cutter. This company did a fantastic job finding the parts that I needed for repairing it. Some of the parts were placed on back order because they weren’t readily available. I informed the company that I wanted the back order parts. It took longer to get those parts, but this company was very attentive and remembered what they needed to do. When the back ordered parts became available, they readily shipped them to me with no additional charge for shipping. This company is wonderful and I will order from them every chance I have for my tool and equipment parts. I give them 15+++ rating. Thank you for doing above and beyond service and for a smooth transaction.

Part of my order was not in stock but jacks shipped the partial order per my request at no additional fee,the communication via email was great and my parts were correct and received in perfect condition in a timely manner . Thank you Jacks for your great service !

I looked around in vain for days in our places and struggled where to find the lost screws for my Toro blower’s Briggs & Stratton engine housing/shroud exhaust system. I went online and stumbled upon Jacks Small Engine and spoke with a staff member late that day who sent me the correct drawings, parts/Manual and description’s pdfs based on the engine model number given. Looking at the Briggs & Stratton’s appropriate drawings was not an easy pick and order process for me since the exploded views of parts diagrams available online are not, in my opinion, well depicted, perspectively, to figure out. The screws shown in the diagrams and parts manual are, in my opinion, lacking in size description and required quantity to help me decipher them. But, I appreciated the patience, mechanical aptitude and intuition of the staff who helped me confidently identify precisely the two screws based on our telephone conversation. I ordered the parts, with reasonable price too (as later compared to others) on Jan. 15 and received them on time five days later. Now, I’m glad I got the snow blower up and running again especially at a time like this in Chicago area. I now also have the peace of mind and confidence where to go for appliance parts like these ones in the future. That was an excellent service. Thanks to the staff member (Laura) and the company.

Ordered crankshaft seals, head gaskets, intake/exhaust gaskets and a few odds and ends for a kawaski engine. I've ordered multiple times over the years from Jack's Small Engines and have always been satisfied with their service. When the order was placed on 7/5/23 nothing showed to be on back order. 10 days later I call them and they say that we have the order it just hasn't been filled because they are waiting on back ordered items. I told them to send what they had so maybe I could start putting the motor back together. They sent the seals and one intake gasket and said everything else was on back order. I ended up looking everything else i needed on ebay and got everything in 3 days and got the mower back up and running. I called and asked what was wrong with my order and they said they just couldn't get the parts I needed and I told them to order from ebay before they lose their business. It's now 8/28 and I just got another email saying another part has shipped. 7/5-8/28 and still haven't received everything! Some changes need to be made at this company and made fast!

I ordered a chemical sprayer handle and wand. The end is a 2 foot straight metal tube with the adjuster on the end. When I received the part, it was bent in a unusable C shape to fit inside a too short square box. I was able to reach Customer Service, sent pics, and was promised a replacement, but I never received an update or a replacement part. I then called back several times. Same story as others; "You are next in the queue. 0 minute wait.", yet no one answers. I filled out the online Customer Service form, but again, no reply. Filing a complaint with my CC company. AVOID!

Honest, truthful and constructive OMG, Jacks Small Energy must practice what they preach.
I Don't know who owns this very bad company but he truly needs to read how dissatisfied and POed the consumer are with his very ignorant and zero customer service employees. Not one person was helpful, respectful or had any knowledge regarding the service industry. I posted this on Facebook and other Social Media network. I may even post my warning on a 1/2 page add, thats how POed I am at those imbeciles for employees. I've been in business since I was 12 years old and had as much as 156 employees at one point. I believe employees are a direct reflection of the owner, prove me wrong Jack. Don't buy from Jacks small engines people.

Was worried about these reviews but I ordered a frame for my lawn mower bag and I received it in about 10 days. No problems and a great price.

Ordered a replacement board for my generator load tx switch. After 1 month back order tried to call customer service to cancel. Spent 15 minutes on hold with 2 ahead and another long period with 1 ahead of me. The last 20 minutes i was on hold was I'm next. Zero minutes wait. I hung up. SORRY CUSTOMER SERVICE

Ordered two chainsaw chains from Jack's Small Engine, several days after the order was placed I was notified one chain was on back order. Telephoned Jack's Small Engine to cancel the back order and ship the chain they had. I had nine (9) callers ahead of me and the longer I waited on the phone the longer my wait time became (strange). Finally reached customer service and canceled the back order but have not received my chain. I since ordered 3 chains from Amazon & they arrived today. Save yourself the headache don't use Jack's Small Engine

Ordered carburetor for my trimmer. Talked to rep. She said she would be sending a return label within two days. They told me the part was in stock so whats the hold up. Now she's telling me it's gonna be 6 weeks. Now I'm down for 6 weeks of work. They have the worst customer service ever. They want you to give up calling and get free money.
DO NOT BUY FROM THIS COMPANY!!

Ordered item from Jack's Small Engines on 4/29/23.
It is now 6/8/23, still saying "vendor delay". I checked, and many other online sites have this product, which I ordered from another supplier today. When I called to cancel I was told by the recording that there were 8 callers ahead of me. DO NOT USE THIS COMPANY.

Got the wrong blade for the chainsaw they shipped me. An hour with customer service on the phone and they had absolutely no idea how to solve it. Emails go unanswered and I think their approach to customer service is to simply ignore the customer and hope he goes away.

I've been waiting for a part from Jack's for almost two months. Called customer service and was on hold for 25 minutes. My order had been cancelled but the cancellation email went to my Junk folder, which is exactly where Jack's Small Engines belongs. The response from the customer service rep was try calling every two to three weeks to see if we get the part. What a joke of a company and based on the lousy reviews I can see I'm not the only one that has experienced this. I'm also never purchasing from Northern Tool either, since they outsourced their parts department to Jacks.

Wrong part, because the newer compressors have an "o" after the part number, but they never asked for the serial number so they got it wrong. When I told them it was wrong a women looked for the diagram and couldn't find, so she told me to go to the manufacturer and get it for them, which they should have done. When returning the part, I had to pay the postage. Still waiting for the refund, crossing my fingers. Communication went dead when I asked about having to pay the postage. I went to another vendor and things went awesome in comparison.
I hate to give 1 star reviews because I have a business of my own but I don't know why I should give any more stars.

I ordered two key at 2 am online for $7 plus dollars, shipping stated $8 and some change. When the order was place shipping went up to $29 plus dollars. I canceled the order on the web site. I called the company at 12. Noon EST the same day to cancel the order. The guy I spoke to said the order was packed and on the truck with 500 other box and could not be canceled. I find that very had to believe this company with all the complaints filed against it on file with the better business b. I told him that I will refuse the package and dispute it with my credit card and file a complaint. He stated do what I want the order could not be canceled. He stated shipping was expensive because it goes though Canada and is shipped by the post office. The guy must not be knowledgeable how mail is shipped to Alaska. He then state he would see about getting shipping reduced but could not promise anything because I’m the one that place the order. I believe this company is scamming. Why would it give one price on shipping and then only after the order is placed it increases three fold without the ability to cancel the order and on the truck ready to ship in less than 10 hour, I find hard to believe. Watch out Amazon jacks is taking over !

Very poor service- I ordered 4 mower parts, and 2 were showing in stock, Jacks' emails confirmation states 2 are in stock and they are awaiting supplier to deliver the other 2 on order- a week later I get an email saying order cancelled, and a refund has been processed. No apologies , no one contacting me to discuss the order whatsoever. I should have looked the their Reviews first !!

This company advertises stuff as if it's in stock but in turn orders from a manufacturer or vendor. You don't know this when you place your order. You then get a back order notice and wait weeks to get your parts. If they are unable to get something from the vendor they don't notify you and give you an opportunity to cancel. They just ship your order incomplete. You pay the whole shipping charge but have to get what was missing somewhere else and pay another shipping charge. If you're unhappy they simply won't care. Beware. This is not a good company.