Great service, delivered on time. I buy the vapourless vape for a family member, who is in supported living. This allows him to be able to enjoying his vaping indoors. So this product is perfect for h... Voir plus
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Lisez les avis des autres
Great products, good value for money and high quality. On the rare occasion when things weren’t 100%, the customer service has been outstanding. Fast, super friendly and helpful replies that show the... Voir plus
L'entreprise a répondu
JacVapour is simply the best! OK, so I can't claim to have tried all the online vaping shops out there but then I don't need to because I'm so happy with the quality of their products, the speed... Voir plus
L'entreprise a répondu
Amazing customer service from Duncan today. Issue over Christmas with S22 battery. Duncan responded first thing this morning, after a couple of quick questions he arranged a replacement battery which... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
JAC Vapour is a British vape brand, selling it's vape devices and e-liquids directly through it's online store: www.jacvapour.com. Since their initial launch in 2010, the JAC Vapour team have grown the business to be a leader and prominent voice in the UK vape industry. They're proud to have introduced premium devices, all designed in-house, and provided premium e-liquids made in the UK. Today, it's still one of the only truly independent vape brands in the UK; privately-owned and managed. Compliance is a big part of the JAC Vapour proposition; all products being thoroughly tested, verified and registered. In recent years, the business has won government contracts, including supplying highly regulated pod vapes to the Scottish Prison Service.
Coordonnées de contact
Unit 1B, Tom Stewart Lane, KY16 8YB, St Andrews, Royaume-Uni
- 0131 555 6111
- sales@jacvapour.com
- www.jacvapour.com
4,6
Excellent
984 avis
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A répondu à 100 % de ses avis négatifs
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5 stars x 2
I've been buying my e-liquids for a while now from Jac Vapour and was never disappointed. The flavours of premium e-liquids are fantastic so it's 5 stars just for their products alone.
Recently I had an unfortunate situation where Royal Mail has lost my parcel. I emailed Jac Vapour cs, explaining my predicament and within a day I had a responce from Duncan who was so helpful and straight away arranged for my order to be replaced. He not only arranged 24 tracked delivery for me but also allowed me to change my delivery address so I would not miss my parcel.
Absolute legend! Thats another 5 star for customer service experience.
What more could I ask for.
26 février 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
First Class Products and Customer Service
I've been buying Jac Vapour products for years and not only are their products excellent but their customer service is first class. One the rare occasion that I have a problem, they deal with the issue super fast and replacements are despatched almost immediately. Keep up the fantastic work Jac Vapour!
21 février 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Best products even better customer service!!
Been using jac vapour for the last 4 years or so. Brilliant products but also absolutely brilliant customer service. One of the best customer service I’ve experienced in my life! They are so helpful and friendly! Shout out to the whole Jac Vapour Team specially Duncan he is so very brilliant!
1 février 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Love the puff box
Love the puff box. Great for giving up nicotine and LOVE the cartridges can be recycled :)
21 février 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Easy website & fast reliable service
5 janvier 2024
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Quality products
Good original products, reasonable delivery costs and prompt dispatch.
4 janvier 2024
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Excellent customer service sorting out…
Excellent customer service sorting out a little niggle with my S-17 AIO. Many thanks
31 janvier 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
great customer service
Been a happy customer for years. Top notch customer service. 4 stars only because many e-liquids flavor seems to be constantly changed and not for the better unfortunately.
14 décembre 2023
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
First class customer service
First class customer service, Duncan was so helpful when I explained my situation (disabled), prompt delivery.
12 janvier 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Really enjoy the puff box
Really enjoy the puff box! Easy to put together and the flavour variations are fab. I’ve gone for the nicotine free and you can’t tell the difference!
11 janvier 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Great customer service
I've been using my series S-22 for years now and it's been battered and bruised along the way but still working perfectly! Great products as well as helpful and timely customer service whenever any issues do arise.
12 janvier 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Great Customer Service
For me, above all else, their customer service is truly second to none!
9 janvier 2024
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Purchase on time
4 décembre 2023
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Amazing customer service from Duncan…
Amazing customer service from Duncan today. Issue over Christmas with S22 battery. Duncan responded first thing this morning, after a couple of quick questions he arranged a replacement battery which should be with me tomorrow. Excellent service. Wish more companies treated their customers like this...
27 décembre 2023
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Great experience
Great experience with Jac vapour. Fast delivery and excellent customer service.
22 décembre 2023
Avis spontané
Réponse de JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Mesh coils burn out within 48hrs on the…
Mesh coils burn out within 48hrs on the S22
Incredibly disappointing and expensive
16 décembre 2023
Avis spontané
Réponse de JAC Vapour
Good Afternoon Glenn,
I am sorry to hear you have been having issues with the coils you have received.
Our customer service team have emailed you a few times so they can try get a resolution for you but have had no reply.
Please could you email us at sales@jacvapour.com or call us on 0131 555 6111.
Thank you
Jade Shand
Customer Experience Executive
I cannot fault Jac Vapour in any way
I cannot fault Jac Vapour in any way. Extreamly helpful and quick to rectify and help with any problem i had . Ie i double ordered by mistake and money was repaid straight away into my account. Fast delivery. Excellent service all round and very polite.
8 décembre 2023
Avis spontané
Réponse de JAC Vapour
Thanks for your feedback, glad to hear that we could help! :)
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