At every stage of the process, I was kept advised by email, text and WhatsApp about the time and date of the appointment, also giving me the option to cancel or reschedule. On the day of the appoin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to do business with. Set up an appointment for annual gas service; great communication with reminders of date & time of appointment at appropriate times. Good reception staff, easy to change a... Voir plus
Engineer who carried out the annual service was very helpful and polite, as all staff from James Frew are, and was happy with the boiler condition. I have a service plan and have always been very plea... Voir plus
Communication with GasSure was very good, and I received a message saying that the engineer was on his way, shortly before he arrived. Jack and John were very polite and friendly…they even made a f... Voir plus
L'entreprise a répondu
4,6
Excellent
425 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worker arrived at time given
Worker arrived at time given. He was smart, polite and well informed. Kept me updated on what he had to do. Left my house tidy. Total credit to this Company.
12 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Allison, for your 5-star review.
Réponse de Jamesfrew
Thank you Karen, for your 5-star review.
Great service
Company kept me up to date with when the engineer would be calling. Work was carried out efficiently.
12 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Jennifer, for your 5-star review.
Annual boiler service
Annual boiler service. Friendly professional tradesman and apprentice. No mess. A credit to the company.
10 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Margaret, for your 5-star review.
Réponse de Jamesfrew
Thank you, for your positive review.
Guy was efficient and really…
Guy was efficient and really professional from the minute he entered my house until he left.
12 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you James, for your 5-star review.
The guys come in do the job quickly…
The guys come in do the job quickly and tidy with no issues or hassle. I never give 5 stars as believe people/companies would maybe think they don't need to keep up the standards or improvements.
11 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Steven for your review.
Boiler service
The engineer was very professional at his job and very polite and friendly he was also very respectful of the property
11 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you William, for your 5-star review.
Great service
I was kept up to date on when the appointment was and how to change the appointment if necessary. On the day, I had reminders of the appointment and was notified when the engineer was on his way. The engineer was polite, friendly and efficient.
10 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Tracie, for your 5-star review.
Good service-always the nicest staff
10 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Sandra, for your 5-star review.
Engineer was professional and polite
Engineer was professional and polite. No issues.
10 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you for your 5-star review.
The engineer was very prompt and…
The engineer was very prompt and efficient.
10 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Rachel, for your 5-star review.
Pleasant and tidy
The technician was very pleasant, was tidy and did a thorough job
9 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Elizabeth, for your 5-star review.
Réponse de Jamesfrew
Thank you Anne, for your 5-star review.
Good timing and engineer courteous
Good timing and engineer courteous, asked how the boiler was and completed the job well. Pleasant and helpful.
The booking process is good too, giving times and options if required
8 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Mrs Loney, for your 5-star review.
Still Poor
Really disappointed in drainage element of Gold star package. Dreadful experience with no loo for around 7 days. Frew said issue could not be resolved until I paid for a CCTV camera at a cost of £245! This was not covered by package but no explanation to explain that - just told to accept and pay. Called another company who jetted the drain and problem solved in 10 minutes. Fast, reliable service from them! Customer service very poor - despite formal complaint no contact after 3 days. Will be stopping contract as soon as I can - unfortunate after many years a customer.
Updated 10th. Contacted by area manager who accepted mishandling of situation and promised reimbursement. Still waiting on that and it’s now 15th.
10 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you for your feedback. The area manager has now been in contact.
Réponse de Jamesfrew
Thank you Stuart, for your 5-star review.
Réponse de Jamesfrew
Thank you Jack, for your 5-star review.
William did his job without any fuss…
William did his job without any fuss and answered any queries we had
5 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Alex for your positive review.
Fast efficient service
Fast efficient service. The engineer was a good communicator, and vey helpful.
5 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Terence, for your 5-star review.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.