At every stage of the process, I was kept advised by email, text and WhatsApp about the time and date of the appointment, also giving me the option to cancel or reschedule. On the day of the appoin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to do business with. Set up an appointment for annual gas service; great communication with reminders of date & time of appointment at appropriate times. Good reception staff, easy to change a... Voir plus
Engineer who carried out the annual service was very helpful and polite, as all staff from James Frew are, and was happy with the boiler condition. I have a service plan and have always been very plea... Voir plus
Communication with GasSure was very good, and I received a message saying that the engineer was on his way, shortly before he arrived. Jack and John were very polite and friendly…they even made a f... Voir plus
L'entreprise a répondu
4,6
Excellent
424 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gas service was done efficiently
Gas service was done efficiently. The only small complaint is the AI voice when I called the office. My mum who is in her 90's would not be able to deal with this if she has to phone with a problem.
23 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Linda, for your feedback.
The eng was very nice and offered us…
The eng was very nice and offered us advice as we are both 77, which was helpful.
23 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Edward, for your 5-star review.
The Frew Engineer was thorough and very…
The Frew Engineer was thorough and very professional.
19 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you John, for your 5-star review.
Arrived on time. Did a good job
Kept up to date when to expect Engineer. Nice polite friendly man. Got on with the job with no problem. Did not rush although he had a busy schedule. Well done.
18 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Marlene, for your 5-star review.
Kept well informed when engineer would…
Kept well informed when engineer would arrive . Service performed expertly with friendly engineer
19 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Joan, for your 5-star review.
Excellent service
I was kept up to date with times and who the engineer was. He was on time very respectful and a tidy worker,hopefully all will be well until the next service
19 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you, for your 5-star review.
Been with James Frew for a number of…
Been with James Frew for a number of years now and found them to be first class installing boilers or doing a service, they give you a date for either installation or service and an
AM or PM appointment and keep you up to date when they will be there, and there service is excellent.
20 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Margaret, for your 5-star review.
Always turn up whenever arranged
15 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Irene, for your 5-star review.
Engineer was very pleasant and…
Engineer was very pleasant and obviously good at his job.
17 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Catherine, for your 5-star review.
Reliable service
Reliable, friendly service. Great response times and always get the job done.
16 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you David, for your 5-star review.
Réponse de Jamesfrew
Thank you Bill, for your 5-star review.
Great service
Great service. Very helpful young man. Clean and quick worker too. Excellent job
16 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you, for your 5-star review.
Good communication
Good communication. Initial appointment easily rearranged to a more suitable time. Work carried out professionally.
15 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Jon, for your 5-star review.
Great worker
William was a great worker, knew what he was doing. Would recommend James Frew.
16 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Miriam, for your 5-star review.
Service carried out in competent and…
Service carried out in competent and friendly manner
10 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Alick, for your 5-star review.
Réponse de Jamesfrew
Thank you Robert, for your 5-star review.
As always prompt in attending and rapid…
As always prompt in attending and rapid reporting.
12 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you, for your 5-star review.
A Smooth Service Experience
The engineer contacted us before arriving at our property. He was pleasant and introduced himself. He serviced the boiler efficiently and tidied up behind him. A good and smooth experience.
12 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Rev W Slack, for your 5-star review.
Fabulous Seevice
Excellent customer service. The engineer was very knowledgeable, friendly and had great advice about using my boiler more efficiently.
12 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Lisa, for your 5-star review.
Worker arrived at time given
Worker arrived at time given. He was smart, polite and well informed. Kept me updated on what he had to do. Left my house tidy. Total credit to this Company.
12 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Allison, for your 5-star review.
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