Jamesfrew Avis 

Wonderful job so quickly and efficiently done . Arrived on time

The engineer was very pleasant manner and did a great job

Very pleasant gas engineer. Was on time and finished the job quickly. No complaints!!

Very efficient and thorough servicing system.

Engineer was excellent, courteous & efficient.

no problems encountered and very good technician

Ryan is very nice and boiler and hob was checked without any fuss.

Price of annual cover is good and communication re annual service was good. At conclusion of service I was told all was good albeit boiler is ageing. First time I saw document was days later by email which suggested that my boiler was a combi - it isn’t, and the signature that purports to belong to me or my representative, is a squiggle which isn’t mine. British Gas were more thorough and although more expensive I am thinking of returning if it suggests a higher level of professionalism.

Engineer carried out servicing efficiently

Engineers are all very nice and very proffesional, I am very happy with the work done.

It is very quick to deal with any problems i have had engineers very efficient and are always polite and treat your property with respect prices are reasonable too

Reminders are very useful

Rhys arrived on time & got straight down to work.
Polite, hardworking & knowledgeable - and he liked my Flat White.

James Frew have always had very quick response times to call-outs. There staff are very knowledgeable and friendly, there a pleasant company to deal with.

Booking process was fine
Engineer was very polite and seemed to know what he was doing
Unfortunately he switched off the gas and forgot to switch it back on again

Billy who came today was very professional and provided an excellent service.

Very satisfied.

I phoned James Frew yesterday for an emergency repair and was told no one was available. Someone came out today, but then said they couldn’t fix the boiler because they need to order a pump.
I honestly don’t understand how a company this big doesn’t have basic parts ready, especially when they advertise quick and reliable service. Now I’ve been told it could take a few days and they can’t even give me a proper date.
The engineer was polite, but that doesn’t change the fact the problem still isn’t fixed. Really disappointed with the service.

Maybe it's a time for improvement not Deceptive advertisement

All your engineers are very professional and polite.

As always, a pleasant engineer who did the job quickly, efficiently and left no mess. You can't ask for more than that.

On time engineer very professional and a lovely man.