At every stage of the process, I was kept advised by email, text and WhatsApp about the time and date of the appointment, also giving me the option to cancel or reschedule. On the day of the appoin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Easy to do business with. Set up an appointment for annual gas service; great communication with reminders of date & time of appointment at appropriate times. Good reception staff, easy to change a... Voir plus
Engineer who carried out the annual service was very helpful and polite, as all staff from James Frew are, and was happy with the boiler condition. I have a service plan and have always been very plea... Voir plus
Communication with GasSure was very good, and I received a message saying that the engineer was on his way, shortly before he arrived. Jack and John were very polite and friendly…they even made a f... Voir plus
L'entreprise a répondu
4,6
Excellent
424 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The engineer was very efficient and…
The engineer was very efficient and came in the allocated time slot.
7 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Gillian, for your 5 star review.
2nd attempt at getting boiler serviced…
2nd attempt at getting boiler serviced as first day I waited in no one turned up
1 juillet 2026
Avis spontané
Réponse de Jamesfrew
Good morning, if you would like to discuss please call us on 01294 468113 with your full address and name.
Seamless process
7 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you David, for your 5 star review.
Arrived on time
Arrived on time, do a great job including emergency call out, very courteous staff...What more do you need.
9 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you, for your 5 star review.
Professionally checked
10 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you James, for your 5 star review.
I've been with this company for years
I've been with this company for years, their service and customer service is usually first rate.
10 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you James, for your 5 star review.
The visit was most satisfactory.
The visit was most satisfactory.
Engineer helped with the problem we had with our
Timer.
10 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Kenneth, for your 5 star review.
Boiler install
Generally at the beginning of job the engineer identified various obstacles but quickly worked out alternative solutions which was encouraging.
Throughout the day the whole team didn't let up and really worked well to get the job done.
9 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Derek, for your 5 star review.
Reliable company and workers very…
Reliable company and workers very pleasant
9 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you, for your 5 star review.
amazing
I had a two-day job to remove my old back boiler and install a new combi boiler in a new location, along with eight new radiators and one radiator being relocated.
Carrick, Neil, Willie and Ross all attended, and they did an amazing job. We are really happy with all the work they carried out. They were professional, friendly and kept us informed throughout the whole installation. They explained what they were doing, showed us how to use the new boiler, and made sure everything was clear before they left.
They were also very considerate of my pets and understanding when I needed to move them between rooms to help keep them calm, which I really appreciated as it can be quite stressful for them.
The whole process was simple and straightforward from start to finish. I would definitely recommend James Frew to anyone looking for a new boiler installation. 10/10 service!
6 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Regan, for your 5 star review.
Technician was excellent
Technician was excellent, ver6 thorough and a credit to the company
7 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Mr O'Neill, for your 5 star review.
Engineers are always efficient
Engineers are always efficient and polite. Previous problem sorted quickly, then annual service carried out promptly and efficiently. Thanks to Graham.
7 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Sandy, for your 5 star review.
Pleasant engineer
Pleasant engineer. Arrived shortly after getting text to say on his way. Felt comfortable asking questions
8 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Christine, for your 5 star review.
Efficient Service
Arrived first thing in the morning and completed the maintenance and inspection very quickly.
The appointment was made by the office and several reminders sent.
8 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Craig, for your 5 star review.
Réponse de Jamesfrew
Thank you Jac, for your positive feedback!
Polite and well mannered heating…
Polite and well mannered heating engineer. No fuss or bother and no complaints. Just fine!
8 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Thomas, for your 5 star review!
Engineer was friendly and professional
Engineer was friendly and professional. Communication throughout was great.
8 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Garry, for your 5 star review!
Arrived when arranged got on with…
Arrived when arranged got on with repair very pleasant and courteous
7 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Helen, for your 5 star review.
Great service and excellent engineer
3 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you James, for your 5 star review.
Rory your engineer knew exactly what he…
Rory your engineer knew exactly what he was doing and took his time to get everything sorted out. He also had a trainee with him and was very patient in showing the trainee what he had to learn.
30 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Mrs Ramsay, for your 5 star review.
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