Engineer, Cameron, phoned before to check i was in and to give me an estimated time of arrival. When he arrived he was polite and friendly and completed the job with no issues. I appriciated the phone... Voir plus
L'entreprise a répondu
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I had a two-day job to remove my old back boiler and install a new combi boiler in a new location, along with eight new radiators and one radiator being relocated. Carrick, Neil, Willie and Ros... Voir plus
L'entreprise a répondu
Generally at the beginning of job the engineer identified various obstacles but quickly worked out alternative solutions which was encouraging. Throughout the day the whole team didn't let up and rea... Voir plus
L'entreprise a répondu
Rory your engineer knew exactly what he was doing and took his time to get everything sorted out. He also had a trainee with him and was very patient in showing the trainee what he had to learn.
L'entreprise a répondu
4,6
Excellent
387 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Arrived when arranged got on with…
Arrived when arranged got on with repair very pleasant and courteous
7 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Helen, for your 5 star review.
Great service and excellent engineer
3 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you James, for your 5 star review.
Rory your engineer knew exactly what he…
Rory your engineer knew exactly what he was doing and took his time to get everything sorted out. He also had a trainee with him and was very patient in showing the trainee what he had to learn.
30 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Mrs Ramsay, for your 5 star review.
Wonderful job so quickly and…
Wonderful job so quickly and efficiently done . Arrived on time
6 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Gloria, for your 5 star review.
The engineer was very pleasant manner…
The engineer was very pleasant manner and did a great job
30 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Kevin, for your 5 star review.
Very pleasant gas engineer
Very pleasant gas engineer. Was on time and finished the job quickly. No complaints!!
6 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Judy, for your 5 star review.
Réponse de Jamesfrew
Thank you Michael, for your 5 star review.
Réponse de Jamesfrew
Thank you, for your 5 star review.
no problems encountered and very good…staff
no problems encountered and very good technician
2 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Monty, for your 5 star review.
Great company.....Ryan is very nice and boiler and hob…
Ryan is very nice and boiler and hob was checked without any fuss.
1 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Patricia, for your 5 star review.
Reasonable price. That’s all.
Price of annual cover is good and communication re annual service was good. At conclusion of service I was told all was good albeit boiler is ageing. First time I saw document was days later by email which suggested that my boiler was a combi - it isn’t, and the signature that purports to belong to me or my representative, is a squiggle which isn’t mine. British Gas were more thorough and although more expensive I am thinking of returning if it suggests a higher level of professionalism.
2 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you for your feedback. If you would like to discuss further please contact us on 01294 468113.
Engineer carried out servicing…
Engineer carried out servicing efficiently
1 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Angelina, for your 5 star review.
Engineers are all very nice and very excellebt engineers
Engineers are all very nice and very proffesional, I am very happy with the work done.
24 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you June, for your 5 star review.
Yearly service and repair service
It is very quick to deal with any problems i have had engineers very efficient and are always polite and treat your property with respect prices are reasonable too
29 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Mary, for your 5 star review.
Réponse de Jamesfrew
Thank you Val, for your 5 star review.
Flat White
Rhys arrived on time & got straight down to work.
Polite, hardworking & knowledgeable - and he liked my Flat White.
3 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Mrs Bibby, for your 5 star review.
James Frew have always had very quick…
James Frew have always had very quick response times to call-outs. There staff are very knowledgeable and friendly, there a pleasant company to deal with.
29 juin 2026
Avis spontané
Réponse de Jamesfrew
Thank you Elizabeth, for your 5 star review.
Our experience with Frews has overall been very good
Booking process was fine
Engineer was very polite and seemed to know what he was doing
Unfortunately he switched off the gas and forgot to switch it back on again
3 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you for your feedback. If you would like to discuss this further please contact us on 01294 468113.
Billy who came today was very…
Billy who came today was very professional and provided an excellent service.
Very satisfied.
3 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you Razwan, for your 5 star review.
I phoned James Frew yesterday for an…
I phoned James Frew yesterday for an emergency repair and was told no one was available. Someone came out today, but then said they couldn’t fix the boiler because they need to order a pump.
I honestly don’t understand how a company this big doesn’t have basic parts ready, especially when they advertise quick and reliable service. Now I’ve been told it could take a few days and they can’t even give me a proper date.
The engineer was polite, but that doesn’t change the fact the problem still isn’t fixed. Really disappointed with the service.
Maybe it's a time for improvement not Deceptive advertisement
2 juillet 2026
Avis spontané
Réponse de Jamesfrew
Thank you for your feedback. Please contact us on 01294 468113 with your full address and ask to speak to Lauren Henderson to discuss.
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