At every stage of the process, I was kept advised by email, text and WhatsApp about the time and date of the appointment, also giving me the option to cancel or reschedule. On the day of the appoin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
At every stage of the process, I was kept advised by email, text and WhatsApp about the time and date of the appointment, also giving me the option to cancel or reschedule. On the day of the appoin... Voir plus
L'entreprise a répondu
I have been with this company on an annual membership for many years and I have nothing but praise for the way in which all the employees - whether gas service men, electricians or plumbers - have pr... Voir plus
Easy to do business with. Set up an appointment for annual gas service; great communication with reminders of date & time of appointment at appropriate times. Good reception staff, easy to change a... Voir plus
L'entreprise a répondu
Engineer who carried out the annual service was very helpful and polite, as all staff from James Frew are, and was happy with the boiler condition. I have a service plan and have always been very plea... Voir plus
L'entreprise a répondu
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The young man who came was very pleasant and polite

Réponse de Jamesfrew
The Engineer showed the highest level of knowledge and competence in carrying out the Annual Service. A consistent example of the important level of the excellent standard of the James Frew personnel.
John McKee
Irvine

Réponse de Jamesfrew
As always effective and efficient . The team keep in touch with you when you have a service planned. Every member of the team that have came to our home has been , pleasant , friendly and professional . Fantastic

Réponse de Jamesfrew

Réponse de Jamesfrew
The whole process was undertaken quickly without fuss. My problem was identified by the 2 Frew engineers straight away. The work was carried out efficiently and my system is working perfectly.
The staff, Tony and Regan were professional, skilled and friendly. All in all an exceptional and successful experience.

Réponse de Jamesfrew
They alert you when your due an appointment, both on text and email, they send reminders on day before appointment, a phone call on the day to say they are on their way . The engineer was very polite,got on with his job and tidied up after himself...Great company James frew!

Réponse de Jamesfrew
Always first class service. I feel I'm in safe hands with this company who are very customer orientated. Engineers always so polite and helpful.

Réponse de Jamesfrew
The two guys were terrific very professional and serviced boiler with no problems. Excellent service as usual

Réponse de Jamesfrew
On time and very polite and respectful

Réponse de Jamesfrew
Arrived on time and serviced the system explained what he had done and was very pleasant and polite

Réponse de Jamesfrew
Very courteous young Frew service person who explained what he had done and the condition of my boiler. He left the job neat and tidy.

Réponse de Jamesfrew
Alexander the engineer was a gentleman.
Just came in and got on with the job.

Réponse de Jamesfrew
We had two engineers visit us. The first was in and out very quickly and turned off our boiler because he thought there was a problem. The second one was excellent and took time to finish the repair and explain everything, he was obviously very experienced and well worth a recommendation for his knowledge and work completed. Well done. Philip Davey.

Réponse de Jamesfrew
I’ve used this company for many years. Very reliable and have never let me down. Their maintenance plans are fantastic value for money.

Réponse de Jamesfrew
The engineer who attended arrived within the advised time slot for our annual boiler service and did an excellent and tidy job.
He was well presented and a credit to his company.
I have no complaints at all.

Réponse de Jamesfrew
Fantastic annual gas service by Campbell from Frew's. Polite, professional and thorough.

Réponse de Jamesfrew
Engineer very quite and only spent a short time in my house compared to other engineers how have come and did not check my radiators

Réponse de Jamesfrew
They serviced my heating system, service would be much better if you got a better idea of arrival time, the AI bot that answers is hopeless, bring back the good days when we could speak to a person

Réponse de Jamesfrew
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.