Jamesfrew Avis 

Engineer very quite and only spent a short time in my house compared to other engineers how have come and did not check my radiators

They serviced my heating system, service would be much better if you got a better idea of arrival time, the AI bot that answers is hopeless, bring back the good days when we could speak to a person

Plenty of advance messages that the Gassure engineer would attend my property to service the boiler.
Work completed quickly and efficiently.
Thank you David and Gassure.

Engineer arrived at a reasonable time very pleasant and proceeded to inspect boiler and mains gas area very satisfied with whole procedure from being notified day of appointment and completion of work big shout out to engineer.

The usual 5 star service from James Frew during our boiler service.

The engineer was very quick in doing his work and after he was finished told me that there was no problems gave me form to sign and that was it.

Very careful polite young engineer. Seemed to be very thorough.

Excellent service. Engineer comes when they say they will. Very polite and get on and do the job

Boiler service carried out quickly and with no issues. Appointment time was met and no mess made. Excellent service.

Engineer arrived on time, he was very polite and immediately got on with the job. He fixed a small leak in the boiler and then swiftly moved on to the fire. He quickly completed the work and told us exactly what was needed to be done. Everything was completed within 45 minutes. Good job.

Absolutely no problems. Men very polite and attended on time.

Engineer was very pleasant and everything was carried out to a very good standard and no mess at all . He even gad a look at one of my radiators that wasn't heating , he bled it of air and it's now heating ok .

we have been with ,James Frew for a good few yeasrs now and in that time, they have been excellent in their service has been excellent !

Good service, everything went well

Friendly and efficient service from start to finish.

Appointment for yearly boiler service made by company, saves customer having to remember. If date not suitable company are flexible to customer needs.
Engineer messages to let you know when he’s on the way and is professional and respectful.
Cost of boiler maintenance is reasonably priced.

Comunication arrived on time 1st class
20/05/2026

Service was prompt and engineers polite and efficient. The delay in getting a part and it being the wrong one on the first occasion was a bit annoying.
Telephone communication was a bit awkward. On one call the message that I was second in the queue continued while I was talking to the telephonist. Another time AI told me I’d get a call that day and asked if I’d prefer morning or afternoon. A bit confusing as it was already afternoon.

Friendly engineers, job done quick.

Easy to change arranged appointment to one that was suitable for me. Man arrived on time he was very pleasant and professional . Worked quickly and thoroughly.