I just want to give an update on a dispute raised by my bank. My bank had all the evidence of the scam and were more than happy to go ahead and dispute the payment and fortunately I received a rever... Voir plus
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⚠️ BUYER BEWARE: Fake Photos & Cheap Trash!
⚠️ BUYER BEWARE: Fake Photos & Cheap Trash!
Please be careful buying from online boutique websites. A massive wave of websites appear to be using fake, AI-generated images to advertise premium products that in fact don’t exist!
In good faith I purchased from Jarah Melbourne, a beautiful Quilted Tote Bag with Leather studded handles, featuring Hummingbirds and Orchids.
I was charged a premium price including what they called “shipping protection” despite advertising FREE Shipping.
Unfortunately, what I received from China not Melbourne, was an item that looks nothing like the picture.
Instead, I received a crappy quality bag, made of flimsy, paper-thin fabric with an image flat-printed onto it — which looks like something you would buy from a $2 discount store.
To make matters worse, when I requested a full refund including shipping, even offering to return the bag, they refused to honour their "30-Day Money-Back Guarantee" posted on their website.
Instead, they offered a “special personal discount” followed by offers of insulting partial refunds.
Jarah Melbourne’s business model is highly deceptive and misleading in its conduct, despite guarantees very visible on their website.
It appears there are numerous companies using the exact same deceptive and misleading images across multiple different website names.
If you have been caught like me, please lodge a dispute with your bank, lodge a complaint with Department of Fair Trading, and tell your story all over social media naming the company that ripped you off, ensuring awareness of these scammers is widely spread.
26 juin 2026
Avis spontané
Misleading
I bought two bags which were supposed to be quilted. They sent me 2 bags that were printed and definitely not worth the price I paid. This company will not provide a full refund on return of the product, it is coming from China, it is not an Australian company or shop.
They’re claiming they do not mislead, yet I have a copy of their email which claims ‘Quilted Bag’.
6 juillet 2026
Avis spontané
Réponse de Jarah Melbourne
Hi, thank you for taking the time to share your feedback.
We're sorry to hear you're unhappy with your order, but we'd like to clarify a few points. All our items are accurately described and photographed on our product pages, and every order is handled with the same care and attention, regardless of where it ships from. We always do our best to make sure customers are happy with what they receive.
Regarding your refund, we'd love the chance to sort this out properly — could you please reach out to our customer support team via "info@jarah-melbourne.com" directly with your order number? We're always happy to look into individual cases and find a fair solution.
Warm regards,
The Jarah Melbourne Team
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