Jarrolds Avis 

Ordered a few items- one was not in stock even though it let me pay for it. Was emailed the next day to offer an alternative. Unfortunately this went to my junk email, so I did not pick it up until a few days later upon me contacting customer service. It was all sorted out very very quickly and my parcel arrived promptly.

After our recent visit to Jarrolds in Norwich, I felt compelled to write about our experience. Walking into the store you are greeted by warm smiles from staff. As soon as you look as though you may need assistance, someone is there without being too overbearing. Nothing appears too much trouble. We shopped in many departments and every single assistant made us feel special. Even my `shop phobic' husband who usually drags his heels, enjoys going there, in fact Jarrolds is his first choice for shopping in Norwich. If you are looking for quality, choice or something special, served to you by people who care and all in lovely surroundings. Jarrolds is the place!

Myself and 2 friends had make up done by Eve at Chanel - it was fabulous - we all ended up with a different look and it was age appropriate. We felt a million dollars and would highly recommend.
Niki Bull.

First ever visit to this delightful Norwich department store and it was in our minds a really enjoyable relaxed experience, with vey helpful friendly staff. If you’re wanting a hands on personal shopping time and not just to sit on your tablet ordering packages through your letterbox pay a visit and keep the high street alive with independent shops.

We ordered bedding just before Christmas and did not expect to receive it until the New Year. I hesitated about placing the order due to mixed reviews, but could not get the Orla Kiely bedding we wanted anywhere else. Very easy ordering process.

The full order arrived two days later, before Christmas. Fantastic service.

Never had a problem with online shopping,just placed another order not sure it will be here before Christmas but that’s ok,will update when I receive my order 😊

ETA Thanks for the kind response but there is clear an issue with, amongst other things, OOS item remaining available for purchase online ie Items I ordered on Dec 10th (which, ultimately, Jarrolds did not have) are still appearing as available on the site one week - Dec 17th.

Placed an online order and chose an expedited shipping option.

After several days of no news, I chased the order and was advised the "slight delay" was due to one item being OOS. That same item is still available for purchase on the website.

I experienced the following additional issues with the fulfilled order:

One item had been substituted without any prior notice
One packet of food items was partially smashed
One item was rather short dated

None of this is acceptable. The box and contents all looked quite shabby - discount service at premier pricing.

I reached out to Jarrolds with an image of the substitute as I'd like to return that at a minimum. The response? "Please send us an image of the incorrect item..." An altogether clunky ordering and returns process.

Customer service staff are very polite but without improved systems in place, it is all a bit "damage limitation".

Always used this department store but not now as they no longer except cash so now go elsewhere.

Ordered a Christmas gift Lego set from Jarrolds as it was at a decent price & as a rule I like to support our last remaining department stores. However, 3+ working days after ordering they have cancelled due to a 'stock error'. Now, with pre Christmas rush, it is also out of stock at most other retailers. I have to pay £30 more for one of the last few available, at inflated prices. If Jarrolds had let me know within 24hrs, I would have ordered from Smyths slightly cheaper than them!
We wonder why UK department stores are closing down? Because they're not being run properly.

Fantastic service.
Ordered some French crisps that are stocked rarely in the UK; cheaper by 30% than local suppliers and delivery charges were ridiculously reasonable. Goods arrived within 3 days, fabulously packed to protect the crisps!
Will be a regular customer, couldn’t fault them

We recently attended Jarrold members evening to specifically purchase a Cole & mason spice carousel. There was only one of the larger carousels remaining which was on display. A sales assistant kindly said they would check for further stock however they dropped the display item and when they informed us it was the last one, upon checking one of the spice containers was noticeably dented. We pointed this out and they said that as it was already reduced they could only offer us a further £5 off the marked price. Not wanting an inferior product we asked if the paprika damaged container could be swapped for one from the smaller carousel set to which they had numerous stock, thus they could have sold the more expensive item - they refused, this request even though they were interchangeable. To our amazement, we then watched them put the damaged item back on the shelf, with no mark down for the damaged contents, & they left it in the box whereas before it was displayed. Clearly a ploy to sell damaged goods to an unsuspecting customer. Really angry & disappointed that a store we once held with high esteem would use these tactics. We recommend should you buy from this store you inspect your goods prior to purchasing. We are put off from using this store in future.

Fantastic lingerie department.
Knowledgeable helpful staff
Thank you for your help after a very stressful experience in another lingerie store

Ordered some Tom ford parfum , they sent me eau de parfum instead , when I enquired about returning it for the correct bottle they had sold out the day before , wether they never had it in the first place I will never know , the customer service reps were great and responded straight away , they issued me with a 15% refund which saved me sending it back for a full refund , I would use the company again , but had to knock a couple of stars off for the inconvenience but they did handle it well 👍

Happy as always to stop by and visit Jarrolds during our usual visits. The store has an excellent array of interesting floors and love the wine bar and food hall, always something to tempt us. We never leave the store empty handed! We usually visit the furniture department and have purchased many items in the past with the help from Glenda. She has always made us feel welcomed every time, like an old friend and gave us excelelnt guidance. Sadly we see she has left. Our visit today was not the same, something is definitely lacking.
We look forward to returning at Christmas for more shopping, Jarrold you do make our trips to Norwich extra special. Thank you, kudos to the wine bar staff for recommendations.

I ordered 12 Denby plates from Jarrolds of Norwich online, as the order was over £50; I had free delivery, 3 to 5 days; the order arrived within three days, the packaging was first class, the goods were first class and the service was first class, this is my first purchase from Jarrolds, and it won't be the last.
Thank you for the service you provided, and I'm a long way from you in Cheltenham.

I ordered a coffee machine online on 29th Aug. It was never delivered and DPD admitted on 5th Sept they had no record of its whereabouts. Jarrods have accepted it's lost but have refused a refund of £399 until DPD send it back. In my view this is totally unacceptable! Shame on you Jarrolds.

My friend and l visited Bennies for coffee and a scone on Monday at 1150 Waited to be seated we said we would like those 2 items the waitress said yes that would be ok We were seated up the few steps Waited for about 20 mins When we were eventually seen to and was told sorry no scones after 12 By then l’m afraid we up and left Very poor service !!

Bought trainers online. Got an email from paypal saying the payment was authorised. After a week the trainers had not arrived. Looked at Paypal again - payment was cancelled. Trainers no longer available on website, assume they must have run out and cancelled my order without bothering to let me know (did check spam emails as well). At least I'm not out of pocket I guess.

Terrible experience with a sofa purchase and can honestly say, be aware that you will be paying a highly inflated price for a poor service and sub standard product. Ordered a sofa, cuddle chair and footstool in Feb 2022 and waited 6 months for delivery in Sept and from that point was one disaster after another. Upholstery was different on sofa and chair, the footstool was a different colour altogether, the cushions in the chair were crushed in because they were the wrong size, several plucks to the fabric and one of the scatter cushions looked like it had been in a muddy puddle. So much wrong that it was agreed the whole lot be replaced. So 3 months awaiting a replacement which arrived Dec 2022. OMG they had to send a technician out to push plucks in, redo poor saggy upholstery and try to level out crushed padding in the footstool with a steamer which failed. So they said they could order new inner cushion and a technician would come an try to re upholster. 3 months later I have a footstool which looks like an uneven puckered mess and so another full replacement is agreed. OMG ANOTHER 3 months and June 2023 the replacement arrives with a damaged foot and poor upholstery. At this point I have had it with Jarrolds and settle for the 2 being combined to make 1 that’s not perfect but the best I’ve had so far. Every time I have asked to speak to the store manager I have been deterred and refused contact information. (It would have been nice to have a sincere apology for all the failings and stress I’ve had to endure).The whole experience came with poor communication, failed call backs and Emails and minimal compensation (Which was never offered I had to fight for that).I will never purchase from Jarrolds again and it seems that I am not the only one.