Jerry's Artarama Avis 

Worst customer service imaginable. If you order online, it will say it's in stock, only later to find that some items were not shipped in your order because they were out of stock. No warning. No ability to cancel the entire order. Call them to complaint and you'll get ZERO resolution. This has happened to me several times. Had I known that , I would have bought the entire order at their competitor, Blicks, because you need a $89 order to receive free shipping. Now I have to pay Blicks $10 to ship a $13 item because I can't wait over a month for Jerry's to get it back in stock.

Terrible customer service and zero quality control before shipping out their products. If you notice any issues too late (as in, you order a big pack of stretcher bars and don’t quality control everything right away) they won’t replace or give store credit and will be extremely rude about it.

Would give this company ( Jerry's Artarama.com) a zero if I could. I tried to return an item that was the wrong size today. Paid $35 for the item. It cost $29 to return it. Decided to keep it. Ridiculous!!! Should have read reviews prior to purchasing items from this company. I know better now. Never again. Will warn other people.

Placed an order late Friday evening immediately realized that the address was incorrect. Emailed them as soon as I saw the error. Sunday got an email saying the order had shipped. Monday got another email saying because it had shipped nothing could be done. Called on Monday and was told they couldn't help because it was too late. I said okay, if it does somehow get delivered to my doorstep, it will most likely get stolen? If that happens what will be my recourse, the representative said "we'll cross that bridge if we come to it" They refused to contact the shipper to try to correct the address. They also stated that it was tied to PayPal or some other payment system. It couldn't have been, since the address and zip code were in two different areas of the city, which would constitute a nonexistent address.
The 3 representatives I spoke with were barely polite. There was no apology, no effort to try to make things right, or to try to help me get things correct in their system.
I've bought from Jerry's for a while to support a smaller business. This is the end. Customer may as well have been nonexistent

I ordered art supplies and they shipped it to an address I had not used for 15 years. They claimed it wasn’t their system. I will never buy from them again.

One of my packages got lost in transit, but Jerry's Artarama was very accommodating about it. Some of the items were important to me, and they sent a replacement right away rather than making me wait around.

They were cordial, professional, and a pleasure to work with throughout. I especially want to call out the supervisor I dealt with - he was genuinely professional, did his best to accommodate my needs, and balanced that with looking out for the company's interests as well. That kind of even-handed, attentive service is rare these days.

As a working artist who orders from Jerry's regularly, this is exactly the kind of experience that keeps me coming back.

I had the worst experience with Customer Service from Jerry’s Artorama. I ordered $1000 autograph digital projector . I ordered an Artograph stand from Artograph. While putting the digital projector on the stand something on the screw broke. I contacted both companies asking for help. Artograph deflected to Jerry’s. But it was JerryS that was so rude that it took me aback. My request asked if they could offer some assistance. They said I had over tightened it. And then said, “ have a nice day”.
I replied that they would hear from legal services and to have a nice day. I will never do business with them again.

I purchased Prismacolor Premier and Faber-Castell colored pencils, and I was extremely disappointed with how they arrived. The packaging was flimsy and provided virtually no protection during shipping. As a result, every Faber-Castell pencil had a damaged tip, and there were colored pencil marks all over the inside of the cardboard packaging. I have not used the pencils, but based on their condition, I am concerned that the internal cores may be cracked or broken due to the inadequate packaging. Anyone familiar with colored pencils knows that damaged cores often cause the pencil to break repeatedly when sharpened, rendering them unusable. To make matters worse, the pencils do not appear to be new. The points on all of them look inconsistent with factory sharpening and give the impression that they may have been previously used or handled. I contacted customer service immediately after receiving the order. Their response was to offer a 15% discount on a future purchase. Frankly, that is not an acceptable resolution for receiving damaged merchandise. Given this experience, I have no intention of placing another order with this company. I expected to receive new, properly packaged products in usable condition. Instead, I received what appears to be damaged—and possibly previously used—merchandise, along with a response that failed to address the actual problem. *This review is for all of the pencils that I purchased in the order.

Poorly packed material with paint spilling everywhere. I had to clean up the mess and took photos. Then I disposed of the whole thing before it leaked more onto the floor. Customer service then asked for another photo of another item. I should have just waited until Blick had more inventory in stock. There's a reason Jerry's rating is below a 2.

I recently bought a lot of art supplies because I needed some paints and other stuff and I did a separate order for this pastel fixate but I didn’t know I had ordered an empty bottle which was almost $4 ( for an empty bottle) plus shipping which ending up being almost $13 ( for an empty bottle). Once I saw I had ordered an empty bottle it was almost here and I had asked for a return or cancellation but their refund and return policy is so bad. I would have to pay for shipping and fill out a form, moving forward I would not purchase from them again. Way to complicated, I just wanted my money back and they should list there things better. Also delivery took very long.

Jerry's used to be a great company with stellar customer service, but things have changed. They have sent me damaged goods and keep omitting things from my order. When I asked to expedite a second (in two weeks) order they messed up, they refused to answer me directly, and I find their behavior to be really passive aggressive. Also, when I reviewed some damaged merchandise they sent me (on their request), they didn't publish it. It makes me wonder about the value of any of their reviews if they're pulling out the bad ones. The review was thorough, had photos, and was fair. They keep sending me more review requests, but really, why bother. I have been buying from them for decades, but...

I placed an order for five cans of Speedball Professional printmaking ink (fairly pricey stuff) and when the package arrived, all five cans were damaged so badly I'll never be able to get the lids off and on. One of the cans had, of course, leaked yellow oil-based ink all over everything.

I contacted customer service, sent pictures, and tried to get a shipping label for a return and refund. All they would do is give me a 25% refund! I would never have bought these cans for a 25% discount.

The packaging was substandard (just one little sheet of bubble wrap laid in a giant box, not even wrapped or scrunched or anything) but honestly, these cans are so bad that I believe they were damaged before they were sent. Like, maybe Jerry's gets castoffs from other, more reputable art suppliers and then resells them at full price? Either way, be very, very wary of ordering from Jerry's.

I've really enjoyed this store for years and have bought multiple items from them. There have been a few issues but customer service always ends up making it right. Will definitely keep coming back since its better than buying from Amazon plus no stores like this exist around me in a shopping center. Thank you Jerry's!

I have been a satisfied customer for many years, until now. I ordered five large tubes of paint, three of which came to me dried up. It was impossible to get any paint out of the tubes. After alerting customer support, I was given a lengthy list of things they needed prior to authorizing the return. I completed all those things (no company I've ever dealt with has set so many obstacles), but now customer service has not responded.
It's obvious that they do not do returns, even for defective items.
I will never order from them again.

They will send you damaged items and refuse to make it right. Buyer beware.

Great prices and selection but customer service could use some work. Also a bit unorganized at times, one part of my order never shipped… it was just one paintbrush but ITS BEEN YEARS and its still marked partially shipped…

Bought a desk lamp that failed in about a month. They kept asking for picture showing the problem. How do you do that? What is a picture of a lamp in the dark going to prove? No way to leave review on the site. Makes me wonder about the glowing reviews for this product.

I placed a couple of orders without incident. My most recent order I found they had charged 2x the price of other art suppliers for some items. I complained to Customer Service and got the runaround. They are difficult to make returns. Some of the products were old and in bad condition. I will never buy from them again.

Update to below complaint. Owner called to verify issue and review the problem. The original shipment is still lost. The updated replacements are not available except for 2 frames which he sent and arrived today. I asked him to review all the emails between me and customer service We like the frames

The order was stated as shipped with a tracking number but after 3 weeks they told me package was lost They said they would resend entire order ( 104$). After a couple weeks I asked where was tracking number. After 3 queries they responded that the items were no longer manufactured and promise refund of 64$. SCAM.

Ordered 6 stretched linen canvases. One arrived with a tear in the linen, still in the sealed wrapper. After a week of emails, Jerry's refuses to replace the defective item, instead offering $3.90... Apparently this art supply company does not understand that a canvas with torn linen is useless, since linen is under high tension, and tears can expand - meaning I can't paint on this canvas labeled, hilariously, on the wrapper "Guaranteed to last 500 YEARS!" (emphasis theirs).