Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been with Fluffy insurance for a few years, never had to claim but the app was great and once I used their on-call vet at 3am. However, for the past 3 months I haven't had any rep... Voir plus

Noté 1 sur 5 étoiles

Purchased a small camera but user guide is extremely poorly written and out of focus and tiny writing words don’t make sense impossible to connect up first QR code doesn’t laugh properly then softw... Voir plus

Noté 5 sur 5 étoiles

A new Dog Insurance member. As stated by many it's an insurance you hope to never need. But by shopping around for both price and service we felt they were right for us. An easy transaction and whi... Voir plus

Noté 5 sur 5 étoiles

Took out this insurance after a higher than expected increase in my previous policy, which I understand things go up but too much for an insurance than I had never used before. Fluffy was mentioned on... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

43 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

After searching many different insurers…

After searching many different insurers for my dog, i came across fluffy. Prices were very good for the cover and i really loved the personal touch having been emailed from the company and not a generic email. Was no pressure to buy either which is a big tick for me. The app is also great for me, as a first time dog owner, the training is very helpful and having vet advise on hand helps put my mind at ease and theyve been helpful with any concerns. Really happy with the service, cannot fault them.

13 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

New customer to Fluffy

New customer to Fluffy. Great price for comprehensive cover. Lovely people very helpful. Have used the £75 Amazon voucher on grooming equipment. So far very happy but I hope I never have to use them

13 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

Friendly, professional, great communication and the best price by far. Haven't had to make a claim yet, thank goodness, but feel the Fluffy team would by sympathetic and efficient.

5 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Personalised service

Personalised service, swift application sweetened with an Amazon voucher. Competitive rates against other bigger companies. Happy to be with a seemingly smaller firm.

13 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

A new Dog Insurance member.

A new Dog Insurance member.
As stated by many it's an insurance you hope to never need. But by shopping around for both price and service we felt they were right for us. An easy transaction and whilst we we shopping around the CEO emailed us to enquire about our potential business. I am old and afraid rather cynical in my old age I'm sorry to say. But I found his interest and concern very uplifting and will endeavour to improve my attitude as a result.
A double bonus for all concerned.
Thanks Richard

6 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

So far so good

So far so good, really competitive rates and lifetime cover. Customer Service really good, get back to you in no time!

30 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Easy to apply for

Easy to apply for, great price for cat insurance compared to the others and a £75 Amazon voucher sent after 15 days via an MSE link. Good cover, smooth process and great comms. I’d recommend. Only neg is the mobile app is designed for dogs not cats.

16 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Straightforward and reasonable

Went with Fluffy as the prices were extremely reasonable and the coverage they offered was comprehensive and easy to understand. Having had to use insurance for my cat in the past it is important to have a good policy which is what I have got with Fluffy. Hoping I don't need to use them but feel confident that if I do need to claim it will be straightforward.

10 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Easy to do business with

The process of obtaining insurance was very simple. I had a couple of subsequent queries and these were answered in super quick time in a very efficient manner. Very easy to do business with and insurance provided at a competitive price.

25 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Positive surprise

Wasn't sure as it's a relatively new product, but honestly I was surprised. The most pleasant insurance experience I've had in years of owning a dog.

Highly recommended!!

1 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Fluffy pet training and insurance

Have been using Fluffy for a few months to train my dog, and then got a notification a few days ago that Fluffy now provide pet insurance. Decided to give it a go as the training app is really helpful.

Was a smooth experience to get a quote and the insurance ended up costing me half what I was paying before at the same level of (if not better) coverage. Would definitely recommend.

6 juin 2023
Avis spontané
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Réponse de Fluffy

Thank you for your kind review! If you have any feedback or ideas on how we can do things better, please let us know 🐕

Noté 5 sur 5 étoiles

As a pet owner

As a pet owner, I cannot overstate how beneficial Fluffy has been for both me and my furry friend. The comprehensive pet insurance coverage provides me with peace of mind, knowing that unexpected medical costs will be handled. I've seen a remarkable improvement in my dog's behavior thanks to the excellent training from their world-leading experts. Plus, the 24/7 vet support has been a game-changer, making it easy to get professional advice at any time of the day. I wholeheartedly recommend Fluffy for any pet parent seeking a stress-free and affordable pet care solution.

14 avril 2023
Avis spontané
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Réponse de Fluffy

Thank you for your kind review! If you have any feedback or ideas on how we can do things better, please let us know 🐕

Noté 5 sur 5 étoiles

Amazing service

Amazing service
Thank you so much for providing great support when I had to claim. Please keep it up!

6 juin 2023
Avis spontané
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Réponse de Fluffy

Thank you for your kind review! If you have any feedback or ideas on how we can do things better, please let us know 🐕

Noté 5 sur 5 étoiles

Highly recommended!

I've been using Fluffy pet insurance for some time now, and I couldn't be happier with their service. They offer comprehensive coverage for my dog and have been prompt in processing claims. Their customer support is excellent and always ready to assist with any questions or concerns. Fluffy provides peace of mind knowing that my pet is protected. Highly recommended!

2 juin 2023
Avis spontané
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Réponse de Fluffy

Thank you for your kind review! If you have any feedback or ideas on how we can do things better, please let us know 🐕

Noté 5 sur 5 étoiles

Fluffy's prices were more than fair

Fluffy's prices were more than fair, and the coverage they offered was comprehensive and easy to understand. As a pet parent who has had insurance for my furry companions in the past, I can tell you that it's crucial to have a policy that gives you peace of mind, and that's exactly what I got with Fluffy.

23 avril 2023
Avis spontané
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Réponse de Fluffy

Thank you for your kind review! If you have any feedback or ideas on how we can do things better, please let us know 🐕

Noté 1 sur 5 étoiles

Their system is always down

Their system is always down. Not reassuring for an insurer. I tried to get a quote multiple times and it never worked although they say they are live in market. Looks like a marketing scam to me where they collect email addresses…

30 mars 2023
Avis spontané
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Réponse de Fluffy

Hi Nick,

We're really sorry to hear about your experience. Our whole goal is to create an insurance that will be customer-focussed, not insurance-focussed. We clearly failed here.

The reason you couldn't insure your pet, is because as an early stage company we couldn't insure everyone straight away and had to slowly roll it out. Would you mind giving it another try?

Also, as a way to say sorry, we'd love to give you free one-year-long access to our app that has chats with vets, trainers as well as hundreds of dog training courses.

You can access it here: https://apps.apple.com/redeem?ctx=offercodes&id=1567796848&code=OFFER

Noté 5 sur 5 étoiles

Easy and fun dog training app

As a busy pet parent, I appreciate the convenience of having online vet and training services all in one app. The user interface is easy to navigate and the support team is responsive and helpful. 10/10 would recommend!

4 mars 2023
Avis spontané
Logo de Fluffy

Réponse de Fluffy

Thank you for your kind review! If you have any feedback or ideas on how we can do things better, please let us know 🐕

Noté 5 sur 5 étoiles

This pet app has exceeded my…

This pet app has exceeded my expectations. The vets are compassionate and provide practical advice, and the training program has helped my dog overcome anxiety and become more confident. Thank you for creating such a wonderful app!

7 mars 2023
Avis spontané
Logo de Fluffy

Réponse de Fluffy

Thank you for your kind review! If you have any feedback or ideas on how we can do things better, please let us know 🐕

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