JRC Global Buffet Avis 

CROYDON BRANCH IS HORRIBLE.... CUSTOMER SERVICE FROM THE FRONT DESK WAS VERY AGGRESSIVE AND THE GUY WHO TOOK THE TICKETS NEED TO BE RETRAINED, WE PAID TO MUCH MONEY FOR THIS TYPE OF SERVICE, WE WILL NEVER BE BACK... THE TIME LIMITED IS CRAZY EVEN IF A PERSON IS LATE WITH YOUR PARTY THEY HAVE TO LEAVE THE SAME TIME....THERE POLICY NEED TO BE LOOKED AT... IT'S PRETTY SAMPLE IF YOU DO NOT LIKE YOUR JOB FIND ANOTHER ONE...... CAUSE HE WAS VERY RUDE WITH THAT ENERGY HE BETTER NO HOW TO FIGHT... PUNKASS.... STAY AWAY IF YOU CAN...

This is for JRC Watford (London). Had a birthday dinner there where the birthday person get a free meal. My kids loved it. Everyone had their own favourites across the wide spread of variety. Lotsa cakes and several types of desserts served as well.

The food was horrible and tasteless, and the overall quality was extremely disappointing. I was also concerned to see meat and fish being cooked in the same pan or cooker, which I found very unpleasant.

The front desk customer service was one of the worst I have ever experienced. The person welcoming and guiding guests was extremely rude and arrogant and showed very little basic courtesy or professionalism.

I simply said to him that he should smile and welcome guests properly, as this is part of good customer service. Instead of responding politely, his attitude became even more disrespectful. He also said that he was from England and gave me the impression that he did not care about us as customers.

Overall, both the food and customer service were extremely disappointing. Customers deserve to be treated with basic respect and courtesy. I would not recommend this restaurant based on my experience.

Absolutely dreadful .
Food is cold when it shouldnt be and made me seriously sick! Do not eat here

We visited the watford branch on sunday April 26 2026 for a birthday lunch, and the experience was amazing! Their website only had option for a table for 9, but we called and they agreed to provide a table for 16 people. They let us bring in our own cake and the staff was nice when we requested to extend our reservation start time by 15mins as a few members of our party was running late.
As per the food, I had gone in there with a lot of misgivings following the not-so-nice reviews about the food I saw online, but I'm glad to say I was pleasantly surprised! The food options was abundant so there was something for everyone, we were all full to bursting by the time we left there. I highly recommend and would definitely re-visit!

Today I visited Wembley branch. I have previously visited other branches and had a lovely time with my family so today was very disappointing.
The majority of the cutlery/dishes were dirty with smears of food or pieces no matter where I got it from.
The pasta bar was closed.
The food selection and quality compared to Croydon JRC. Items that had place settings were empty bowls.
The duck was fridge cold, the lamb ribs were mostly fat and sickening.
The bar service was appalling. Table service was not available so I was instructed to order for cocktails. I ordered two cocktails and was told 5-6 minutes. 6 minutes later the first cocktail was done, i took it to my table and when i returned for the second it was still being made. There were 2 men behind the bar, yet the one making the drink id been waiting almost 10 minutes for paused to handle the transaction. Whilst he was making my purple rain he poured a clearish liquid from a weathered Buxton/water bottle. When I asked what it was and why it wasn’t in the original bottle, I was told it is syrup and they make it themselves. Back to the theme of cleanliness he did not wash his hands between handling money and my drink.

Visited Wembley this evening, have been to other venues in this chain expected the same level of options and quality. No food was available in the buffet!!!! What little there was was dry from sitting under heat lamps.

While waiting for my partner and kids to get their food and before realising there was nothing to actually plate up I some refill glasses from the bar. My partner and kids returned empty handed from the buffet so i asked for a refund. The restaurant would not refund the unused drink glasses at £16 and would only refund the meal in cash despite paying on card.

We visited with our family, including two toddlers, and had a mixed experience.

The service staff were kind and accommodating and even prepared a simple pasta with tomato sauce for our baby, which we appreciated.

Unfortunately, the manager at reception, Lipin, made us feel uncomfortable. We were not informed of a one-hour dining limit, and while I was feeding my toddler (as she just woke up) , he approached us saying we were taking up too much space and needed to be considerate, as we had been there for some time — even though the restaurant was completely empty.

As a family with young children, this felt embarrassing and unwelcoming. Because of this, we lost our appetite and did not had dessert. Based on our experience, I would not recommend this restaurant for families, especially those with children who need time to eat.

I made a visit today with my partner & 3 young sons. Firstly we tryed numerous times to book online so on Thursday children go half price. It didn't allow us too so I thought I would speak with someone there, but unfortunately I was met with "I don't care attitude" it was so bad that I went to retaliate and could not as my children was standing there and they have enjoyed numerous previous visits we have had there over the years. I said gently luckily I have enough money on me or I would be made to look silly infront of my family, her shrug of the shoulders told me all I needed to know & after the disgusting attitude I got less than 60 secound before, I bit my tongue. We was then 5 steps into walking in when someone with a black t shirt with staff written on the back told us to stop like there was fire and my children looked panicked. No sooner did he then say follow me, so I said any chance you can sit us somewhere quiet as my youngest son has autism. This was Completely ignored & he seated us with 100+ people around us, although there was another 200 seats elsewhere. To make things worse I didn't finish one plate of the couple I tryed as the food was slightly warm at best, then fir an hour we had chairs pushing Into ours where they have crammed it all so tight to allow more tables, so after spending just shy of £130. I'm still hungry and none of us e joyed yourselfs through being knocked by other people's chairs around us!!!!! I tryed to find a member of staff to speak to someone about getting a refund to which I could not find anyone. Not happy at all.

Avoid these false advertising scammers! We saw the JRC website which states a 1 hour 30 minute time restriction for their buffet. We contacted the Wembley branch and were assured that everything was halal. The time restriction seemed reasonable so we (a party of 9) drove all the way to Wembley.

When we arrived at JRC, we were told that we would only be permitted 60 minutes (instead of 1 hour and 30 minutes) to eat despite what it said on their website and despite the sign that was literally etched into the glass of their door.

Through their false advertising these scammers wasted our time, our fuel and our parking cost. Rather than be scammed by their false advertising we walked out and went to Afrikaner instead (I will post a review of Afrikaner later) where the food was good.

If JRC tries to scam you by imposing a 60 minute limit, do yourself a favour and walk out of JRC and into Afrikaner.

Misrepresentation of food choices at Cardiff. No Spanish, no Mexican, no Lebanese, no Italian (apart from 2 pizzas), noodle bar closed. At 6.30pm lots of empty bowls and food cold to lukewarm. Complained and advised we would receive a refund for one person within 3 days but could only be done by head office. Nothing received 8 days later.

Unfortunately, I cannot give this zero stars.

This was honestly one of the worst dining experiences I’ve ever had. The food was well below mediocre. It was bland, cold, and completely lacking in flavour. Many of the cuisines advertised, such as Lebanese, Greek, Brazilian, and French, weren’t even available. What was on offer tasted uninspired and poorly prepared.

We hoped the desserts might redeem the experience, but unfortunately, they were just as disappointing. The ice cream had no real flavour, the ice pops tasted like plain ice, and nothing tasted nice or enjoyable.

Even the fizzy drinks were watered down to the point that you could barely tell what they were meant to be.

Overall, a truly underwhelming experience. I wouldn’t recommend this restaurant to anyone looking for quality, variety, or even basic taste.

Such a horrendous experience! it was my fourth times to visit there, my dinner and day has been ruined by the security just for a table change. I couldn't finish my dinner. Even the manager is not very helpful while I was telling him about it. I can't believe there service has gone that worst down. I took one of my friends who never had global buffet experience before and now I feel ashamed of taking him there. The food was cold not properly presented. there was no waiter or assistance to look for anything. I had to struggle to find the manager to give my feedback. my food got cold , I am insulted in front of my friends just because of a table change. TABLE is more important to them than CUSTOMER SERVICE.

We visited JRC Global Buffet in Wembley for a family evening out and it was a complete disappointment. My 14-year-old was charged the full £25 adult price simply because she was taller than their height restriction – very unfair.
Most of the food was cold, and the variety was extremely limited. The dessert section was poor and very low quality – part of the “choice” was just digestive biscuits, custard creams, and bourbon biscuits. The ice cream section was more or less empty, and the chocolate fondue machine (heavily advertised) wasn’t even switched on.
On top of that, when we bought drinks at the bar (with no table service), we were charged a 20p “service charge” on top of the £4 menu price – despite serving ourselves.
We left hungry and extremely disappointed. Definitely not worth the money, and I would not recommend this branch at all.

Illford branch. Really nice food, big selection to choose from, I enjoyed it and I can be a little fussy in what I eat. The deal of buy one get one free on unlimited drinks is a great offer, I would defiantly come again!

I went to JRC global buffet today for the first time in Wembley. For what I paid was not worth it. The food was cold and for a buffet their was not much choice regarding starters! Ive been to better buffets where the food is hot. My daughter was looking forward to eating Sushi she was disappointed because everything was bland.

The food wasn’t fresh, sauces were dried up, we arrived at 7pm and it was nearly empty, staff were standing around looking at their phones, very disappointed, price has gone up and the quality gone down, we won’t be going back

I booked a table for 5 - 2 adults and 3 children, one of whom is disabled and has a restrictive diet, meaning they do not eat. When it came to paying as you enter, I was shocked to be asked to pay adult prices for my 10-year-old daughter simply because she was over 150cm, despite clearly being a child. Even worse, They wanted to charge me for my disabled nephew who wouldn't have eaten anything anyway.
Policies like this are unreasonable and feel discriminatory towards both families with tall children and those with disabilities. Height does not define age, and charging for a child who physically doesn't eat is unacceptable.
We left feeling frustrated and unfairly treated and ended up eating elsewhere. I would urge other families, especially those with children who have disabilities or dietary restrictions, to clarify the policy before booking
- and I hope management rethinks this approach.
Manager was also VERY unhelpful, says the company are doing away with all these "excuses" and reasons not to pay

The worst food I’ve ever had.
My experience was at the Wembley branch.
Not only was the food tasteless, but the service was also very poor.

We were allowed to book a table at 8:00 PM, with a time limit of 1 hour and 30 minutes. However, when we arrived, most of the food trays were nearly empty and were not restocked. We were then informed that the food stations would close at 9:00 PM. We didn’t even get to finish our meal properly.

The only reason I gave 1 star is because I couldn’t give 0 or a negative rating. They don’t even deserve 1 star.

For £28 I was hoping for a better experience. Food was mediocre at best, not really tasty at all, sushi wasn’t pleasant, I’ve had better from Aldi. The desserts were awful, the cream tasted synthetic and very unpleasant. However service was good, very eager to clear plates away and restaurant looked clean and tidy.