Jtspas Avis 

Pity I can’t leave zero stars.

Ignore the fake reviews on their website , all 4/5 stars, really? Yet I was unable to submit my review.
Coincidence?

Do yourself a favour and go elsewhere, anywhere just not these cowboys, whom ignore your statutory rights, and think that the UK consumer rights act doesn’t apply to them.

Waited months for my new spa bath conversion. Each time I enquired about delivery I was told mine was “next to be done”….…….It wasn’t.

Eventually it arrived. Despite being a large and heavy corner bath, it was sent by a lone driver who dumped it outside my property.

The following day after arranging help to get the bath inside, I removed the packing, guess what ……….it was damaged.
Also nobody could be bothered to send the bath fitting instructions or manuals for the
Electronic controls.

I contacted JT Spas to report the damage.
JT Spas told me they will accept no responsibility whatsoever, and wouldn’t help in any way.
I was told I should have noted the damage at the point of delivery.
This is despite it being hidden under the packaging, which was still in place as the bath had yet to be moved inside.

I now face more time without a usable bathroom whilst the problem is resolved. Meanwhile I am £2.2k down and have a bath I can’t fit.

The sales people are good though. They certainly had me fooled.

I wish I’d read the previous spa bath reviews. It appears I have 50/50 chance whether or not it would have worked successfully.

The best test of a company is how they respond when things go wrong.

You have been warned.

Ordered an entire bathroom suite including a steam shower, I wasn’t expecting delivery before Christmas but all arrived within a week well packaged with outstanding communication from start to finish. I am very pleased with the quality of my order and the speed in which any queries were answered. Quality company, competitive price, I will without doubt use again for my next project. Highly recommend

Avoid Avoid Avoid

They sent me whirlpool bath out with 6 leaks and then charged me £192 for engineers charge who confirmed manufacture fault but the company blamed me so i lost £1300 with not even using the bath i normally don’t leave reviews don’t be fooled by the company terrible customer service,so now i got bath with leaks going in skip and lost my money

I bought a LWW1 bath spa, spent nearly 1.9K on the whole thing and was looking forward to it being delivered. The initial delivery was on time which was great, but when we started to fit the thing,

1. it had a few rubber washers missing, decided to get them myself, 10 - 20 quid. Not sure why they don't provide a set of spare (ofcourse first provide the required ones) washers when you spend a couple of grand with them.
2. The panels were of incorrect size and would not fit. That put my schedule for house build back by a couple of weeks, builder availability etc. Not sure what to suggest here, one can only check the sizes of the panels when you start assembling the bath spa.
3. The lady was helpful and arranged a replacement after sending possibly 10 pictures of all the panels with measurements. That came in today morning and the chap turns up with almost nothing jut the corner pieces. Beggers belief even after sending the necessary pictures.

Disappointed to say the least, given my building schedule is now back by 3 - 4 weeks (so X'mas in the building site), its extra special when you are getting the construction done while living in it and want the damn thing to be over as soon as possible. Wonder if "Luxury at Affordable Price" is just them being sarcastic and really means incompetent service at a premium.

Just think before you invest, unless you dont have other options and factor in the delays.

Update - Turns out the builder did not understand the instructions initially. JTSpas on their part did not understand the problem well to resolve it. The bath spa is installed and works.

Uodate (March 2022) - Avoid it if you can. A month after the installation the bathroom started leaking due to flimst manufacturing. The warranty only covers parts, so though JTspas sent over a replacement to the leaking pipe, everytime there is a problem in addition to the charges to fix the issue (install the pipe in my case) itself, there is the cost of damage to floors and roofs (around £800 in my case) based on where you have it installed. I have now decided to get rid of the Spa which is £2k plus builders cibstallation cost down the drain. So do think really hard before you invest into this.

Super product…Opus Spa…well packaged ..prompt delivery..pleasure to shower!

This company had the product that I needed reasonably quickly for a letting property, the delivery was made on the next day with no extra cost. Full credits to Jtspas will definitely use their services again

J T Spas were very helpful from the start. I discussed our bath requirements with them over the phone - short length/Matt black - and I ordered accordingly. The item came very promptly with a very helpful delivery person, and when it was fitted it looked fabulous. The bath is just as described and perfect for our needs.

Quick delivery and prompt customer service, combined with competitive prices.

Having dealt with Georgia throughout the process, JT Spas and Georgia guided me through the process of selecting a suitable product and made ordering the item easy. Their products are excellent value for money as well, and an amazing selection available.

I am passing their details to others as they are an excellent company.

Absolutely delighted with my gorgeous new Grace whirlpool bath!

A fantastic product.

The team at JTSpas are running an excellent service. The website is easy to use and I loved the video of the spa function demo. They communicated with me regularly by email and kept me updated on the progress of my order. They arranged to hold back my order until I needed the product as I didn’t have room to store it on site. I was very grateful for that and their efficiency in ensuring that my order was delivered on time. I was expecting to maybe have to chase them nearer my chosen delivery date but they contacted me to confirm that all was in order. The bath was very well packaged and protected for transit and the specialist delivery firm that they used were very helpful too.

Having read the small number of negative reviews of JTSpas I was a bit nervous about committing to an order and buying an expensive item from them ( although I consider the bath excellent value for money) . I needn’t have worried as the whole experience of buying from them has been a joy. If only everything in life could go this smoothly!! Thank you Georgia and all at JTSPAS.

Absolutely the most unprofessional organization i have ever had my displeasure to work with..... never use them, they never return phone call .. will not give the owners/md's details will not even give you there name... they take your money and do not deliver and when they do offer any sort of information they deny they ever said it and know one has any authority to give information out!!! appalling service on every level.... and now they deny an order from me... but on Friday last they tell me it will take 7 - 14 days to get my refund.... Hmmm more lies... this company is appalling... and if the MD and his wife ever review these reviews they should have the professionalism to call me and talk about the way there employees/representatives interact with there customers... as an owner of a business i would want to know what is going on here...... these guys are letting your company down at every opportunity!!!! and adding more fuel to the fire my friend is not going to make this go away..... just a terrible way to run a business on every level... and if I don't get my money back PDQ this will be escalated to another level.... its amazing they can take your money in seconds but it takes to weeks to get a refund!!!! appalling yet again... reputable companies give your money back in minutes!!!!.... now tell me another lie!!!

I ordered twice the bath through your website and paid with AMEX card. The payment showed on my AMEX account as pending but the order was unregistered by your company. I had to make a few phone calls to discuss it with your staff who where very helpful but couldn't help as they said there was an issue with the payment. After seen that I do not get to anywhere I ordered it by transferring the money. I received the bath after about a week and waiting on my plamber to fix it.

Cabin has only been fitted today but we have had one before so don't expect to have any issues. Communication was spot on, we ordered a white one that delivery would be delayed but advised that if we changed ro black it would be immediate dispatch, so we opted for the black one. Customer services and sales were 100% couldn't fault them at all. Hopefully won't need a new one for many years but wouldn't hesitate to buy from this company again.

Very good service delivery within 2 days of order, good quality products that were exactly as described, website easy to navigate very happy.

Great service. Would recommend. Product not yet installed so can’t yet comment. Great delivery.

One of the boxes containing part of the shower enclosure was torn and open in one small place. Had to check items to make sure they were ok - they were fine. The wrong door handles and rollers were sent but managed to find the correct items. The shower looks great thanks to JJ Plumbing. The tiles set it off beautifully. The shower tray and shower are lovely. The shower arrived when we were told it would.

The whole experience with JT Spas has been a breeze. From talking to someone on the phone, having it delivered on time and as arranged could not have gone smoother.
Thanks, will not hesitate to use again.
I am telling everyone to give you a go!

We had a positive holiday experience of the advantages of a pod style shower unit and it seemed the natural way to go when replacing our en-suite shower. It's worked out really well and our installer had no difficulty following the straightforward instruction leaflet. The look is fabulous. The variety of jets gives a great range of showering options. Love the fact it's going to be so easy to maintain and looking as good as new. We now have an en-suite shower unit that is classy, contemporary and that we are proud of. We love the look and functionality. Prompt delivery and well packaged. Can't fault the product or the company.

Absolute pleasure to deal with, spent over 30 minutes on the phone with Stephen going through the different baths and showers. I cannot praise them enough, will buy from them again.