Bought some new dining chairs and checked everything against the list and successfully built up three of the four chairs. The fourth chair however had a small flaw which only showed up when things did... Voir plus
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Lisez les avis des autres
Our delivery driver Arthur was fantastic. He called half an hour prior to delivery and carried all items inside the door for us to allow us to move them easily into the kitchen. He was extremely polit... Voir plus
L'entreprise a répondu
Found the customer service great I had a problem with a chair that was purchased issue dealt with same morning and replacement parts sent same morning. Thank you Chloe Fearn!
I ordered a side table made by them from Next .First one ,table top was not on square.Next with their consistently excellent customer service ordered me a replacement.It arrived with the same problem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Julian Bowen has supplied the furniture trade with quality furniture at affordable prices for over 30 years. While recent years have seen enormous growth in the quantity and breadth of products offered, we remain true to the simple principles that have driven the business from inception and always aim to offer the very best in quality, style, durability and value for money across a wide range of price points and different styles to complement any home and setting. We are committed to ensuring that our customers enjoy the best possible experience when dealing with Julian Bowen, and are very grateful and proud to have received numerous awards and accolades voted for by those customers over many years, testament to our drive to exceed expectations and supported by our continual programme of investment across all areas of our business.
Coordonnées de contact
Park Lane, NG179LE, Kirkby-in-Ashfield, Royaume-Uni
- 01623 727374
- Customerservice@julian-bowen.co.uk
- www.julian-bowen.co.uk
4,3
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Aftersales Service Level
Found the customer service great I had a problem with a chair that was purchased issue dealt with same morning and replacement parts sent same morning. Thank you Chloe Fearn!
18 septembre 2026
Avis spontané
Dressing table chair
Katie was so efficient! I placed my order on Tuesday, and it was delivered today. She was so helpful, understanding, and made the whole process so easy.
Arthur also called when he was 30 minutes away to make sure someone was in to receive the delivery.
Thank you so much to Katie and Arthur for the fantastic service! ⭐️
3 septembre 2026
Avis spontané
Réponse de Julian Bowen
Hi Charlotte
Thank you so much for your wonderful review. We’re delighted to hear that Katie made the ordering process so easy and was able to provide such helpful and understanding service. We’re also pleased that Arthur’s communication and care during the delivery made everything run smoothly.
We’ll be sure to share your lovely feedback with both Katie and Arthur, they’ll be thrilled to know their efforts were appreciated. Thank you again for choosing us, and we hope you enjoy your purchase.
Kind regards
Amy
Delivery to School
Our delivery driver Arthur was fantastic. He called half an hour prior to delivery and carried all items inside the door for us to allow us to move them easily into the kitchen. He was extremely polite and was wonderful to speak to.
3 septembre 2026
Avis spontané
Réponse de Julian Bowen
Hi Jessica,
Thank you so much for your review. We’re delighted to hear that Arthur provided such a great delivery experience. It’s wonderful to know that his communication, helpfulness and polite manner made things easier for you.
We’ll be sure to pass your kind words on to Arthur; we know he’ll really appreciate them. Thank you again for choosing us, and we hope you enjoy your purchase.
Kind regards
Amy
Horrible company do not buy from them.
I bought a single metal bed and all the screws have gone rusty I’ve only just purchased it and it is ruing my new mattress I will never purchase from this company again.
17 juillet 2026
Avis spontané
Réponse de Julian Bowen
Hi Micky,
We’re very sorry to hear about your experience and understand how frustrating this must be, particularly as the bed is new and has affected your mattress.
We’d really appreciate the opportunity to look into this for you and resolve the issue. Could you please contact our Customer Service team at customerservice@julian-bowen.co.uk, quoting your order number and delivery postcode? If possible, please also include a few photos of the affected screws and the bed, as this will help our team investigate the issue promptly.
We sincerely apologise for the inconvenience caused and hope we can put this right for you.
Kind regards
Amy
Speedy and helpful
A couple of screws were missing from flat pack chest of drawers. Leanne responded promptly and processed an order for replacements which are winging their way to me right now. Helpful, courteous and speedy service, thank you.
2 septembre 2026
Avis spontané
Réponse de Julian Bowen
Hi Wendy,
Thank you so much for your lovely review! We’re delighted to hear that Leanne was able to help promptly and get the replacement screws on their way to you. We really appreciate your kind words about our service and hope you enjoy your new chest of drawers.
Kind regards
Amy
Amazing Customer Service
Bought some new dining chairs and checked everything against the list and successfully built up three of the four chairs. The fourth chair however had a small flaw which only showed up when things didn't quite fit. An email to Julian Bowen resulted very quickly in the offer of a new chair back being offered by Victoria.If a couple of pensioners around 80 years old can manage to make up these lovely chairs, anyone can!
28 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Mrs P Pickford
Thank you so much for your wonderful 5-star review. We’re delighted to hear that you’re pleased with your new dining chairs and managed to assemble three of them so successfully.
We’re sorry that one chair had a small flaw, but it’s great to hear that Victoria was able to help quickly and arrange a replacement chair back for you. We really appreciate your patience and understanding.
We hope you enjoy your lovely new chairs.
Kind regards
Amy
We as a Company have been dealing with…
We as a Company have been dealing with Julian Bowen for many years and cannot express our satisfaction enough with the quality of goods, the service and after sales service. As the director of the Company my dealings is mostly with Victoria Solomon who is beyond being amazing in all aspects with her professionalism and her knowledge of the products. Victoria is an absolute credit to your Company. A.S. Epcot Design Ltd
27 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Akram
Thank you so much for your wonderful 5-star review. We’re delighted to hear that you’ve had such a positive experience with Julian Bowen over the years, from the quality of our products through to our service and after-sales support.
It’s especially fantastic to hear your kind words about Victoria. We’ll be sure to share your feedback with her, we know she’ll be thrilled to hear that her professionalism, product knowledge and dedication have made such a positive impression.
Thank you again for your continued trust and support.
Kind regards
Amy
I spoke with Katie over the phone who…
I spoke with Katie over the phone who was very helpful and extremely pleasant. A fantastic experience thank you. X
14 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Lisa,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that Katie was so helpful and pleasant when you spoke with her. We’ll be sure to pass on your kind words, she’ll be thrilled to know she made your experience a fantastic one.
Thank you for taking the time to leave us your feedback. It’s very much appreciated.
Kind regards
Amy
Will avoid in future
I ordered a side table made by them from Next .First one ,table top was not on square.Next with their consistently excellent customer service ordered me a replacement.It arrived with the same problem and is having to be returned. Not sure what Julian bowens customer service is like but they obvs have a quality control problem
19 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Mrs Graham,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your side table arrived with the same issue on two occasions. We completely understand how disappointing and frustrating this must have been, particularly after arranging a replacement.
Your comments regarding the quality control of the product are very important to us, and we would like the opportunity to investigate this further.
If you’re able to provide your order number or postcode to our customer service email - customerservice@julian-bowen.co.uk, I’ll be happy to look into the issue and investigate what has happened.
We sincerely apologise for the experience you’ve had and thank you for bringing this to our attention.
Kind regards
Amy
Excellent service from start to finish!
Shopping for furniture can be overwhelming, but Victoria made the whole process effortless and enjoyable from start to finish! She was incredibly helpful and professional, using her deep product knowledge and great eye for design to help me select pieces that look fantastic together. She was always quick to respond to my questions and handled all the paperwork seamlessly. I am so impressed with her service and couldn't be happier with my experience—thank you, Victoria!
17 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Sophie,
Thank you so much for your lovely 5-star review!
We’re so pleased to hear that Victoria made the whole process so easy and enjoyable. Her product knowledge and friendly approach are a real asset, and it’s fantastic to know she was able to help you find pieces you love.
We’ll be sure to share your kind words with Victoria , she’ll be thrilled! Thank you again for choosing Julian Bowen, and we hope you enjoy your new furniture.
Kind regards
Amy
Excellent customer care from Julian Bowen Contract Department
Julian Bowen Contract Department provide an excellent customer service.
Friendly and helpful and always quick to respond to resolve any issues should they occur.
Orders are efficiently followed up to ensure total client satisfaction.
13 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Alison,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve had such a positive experience with our Contract Department and that you’ve found the team friendly, helpful, and responsive.
Your kind comments are greatly appreciated and will be shared with the team.
Thank you again for taking the time to leave such a fantastic review.
Kind regards
Amy
Lovely company with great products and…
Lovely company with great products and excellent customer service. They are extremely communicative and and absolute pleasure to work with.
8 juillet 2026
Avis spontané
Réponse de Julian Bowen
Hi Robyn
Thank you so much for your wonderful review. We’re delighted to hear that you’re happy with our products and customer service. We truly appreciate your kind words and support. We look forward to working with you again.
Kind regards
Amy
I've dealt with a great many companies…
I've dealt with a great many companies over the years but very few have been better and easier to deal with than Julian Bowen. I have a fantastic contact in Georgia Burrell who goes the extra mile every time and nothing is ever too much trouble. It's very heartening to find companies like Julian Bowen nowadays and even more so in someone like Georgia. Thank you for the service you've provided and continue to provide. 5* all day long :)
4 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Gordon,
Thank you so much for your wonderful review and for taking the time to share your experience.
We're absolutely delighted to hear that you've found working with Julian Bowen so easy over the years. Your kind words mean a great deal to us, and we're especially pleased to hear that Georgia has consistently gone the extra mile to support you. We'll be sure to pass on your fantastic feedback to her.
Thank you again for your continued support and your 5-star recommendation. We look forward to working with you for many more years to come!
Kind regards
Amy
Bedroom Furniture from Julian Bowen
We recently purchased bedroom furniture from Amazon that was manufactured by Julian Bowen. We are thoroughly impressed with the aesthetic appeal, the sturdiness of the design and the drawers (in particular) and the overall quality of the assembled product. Everything arrived in perfect condition with no missing parts or surface damage.
The instructions are minimal and not overly detailed, which actually beats flipping through a daunting 25-30 page manual.
If you have some experience assembling flat-pack furniture, you will find it relatively easy to build.
We loved the first piece so much that we decided to order additional furniture. During one of the subsequent builds, I accidentally damaged a component myself.
After reaching out to the supplier directly, I am pleased to report that their customer service was excellent. Getting through to them was easy, and I spoke to a real person immediately. Stacey was incredibly helpful; she confirmed my request via email, and the replacement part arrived just 2–3 days later, exactly as promised.
I spoke to Stacey (who remembered me) on a follow up call just to confirm the exact part I needed, it was so reassuring and destressing to be able to speak to someone directly.
I found their products to be well-designed and sturdy, and their after-sales support was outstanding.
Highly recommended!
4 août 2026
Avis spontané
Réponse de Julian Bowen
Hi Brian,
Thank you for your wonderful review and for choosing Julian Bowen for your bedroom furniture.
We're delighted to hear how pleased you are with the quality, design, and sturdiness of your furniture, and that everything arrived in perfect condition. It's also great to know you found the assembly process straightforward and that you enjoyed the experience enough to come back for more pieces!
We're especially pleased to hear about your positive experience with our customer service team. Stacey will be thrilled to receive your kind comments. We understand how important it is to have friendly, knowledgeable support when it's needed, and we're glad she was able to make the replacement part process quick, easy, and stress-free.
Thank you once again for your review.
Kind regards
Amy
First Class Service
Julian Bowen are an excellent company to deal with. Product is of high quality and their website is very easy to use. The staff are extremely helpful - especially our Account Manager, Georgia.
Deliveries are always on time and communication is great. Well done Team JB!
20 juillet 2026
Avis spontané
Réponse de Julian Bowen
Hi SG,
Thank you so much for your fantastic review. We're delighted to hear that you've had such a positive experience with Julian Bowen.
It's great to know that you're pleased with the quality of our products, found our website easy to use, and that our delivery and communication have consistently met your expectations. We're especially pleased to hear your kind words about Georgia, she'll be thrilled to receive this feedback.
Kind regards
Amy
Great Customer Service
Bought a bed from Julian Bowen which is great, but there was 1 decorative part which was missing. I emailed the company and they provided this part promptly, many thanks for this
27 juillet 2026
Avis spontané
Réponse de Julian Bowen
Hi Colin,
Thank you for your wonderful review! We're delighted to hear that you're pleased with your new bed and that our team was able to quickly provide the missing decorative part. We always strive to resolve any issues as promptly as possible, so it's great to know we could help.
Kind regards
Amy
Excellent Customer Services
I contacted the company for some information regarding their Curve dining chairs; Leanne in their sales support team was brilliant and very helpful - nothing was too much trouble. We already have Curve furniture in one of our bedrooms, the quality is lovely. Now, due to Leanne's knowledge and advice, we are going to purchase the Curve dining room table and chairs. Thank you Leanne
29 juillet 2026
Avis spontané
Réponse de Julian Bowen
Hi JL,
Thank you so much for your wonderful review! We're delighted to hear about your positive experience with Leanne. She takes great pride in providing knowledgeable, helpful service, so she'll be thrilled to know she made such a difference.
It's also fantastic to hear that you've been so pleased with the quality of your existing Curve furniture, and we're honoured that you've chosen to add the Curve dining table and chairs to your home.
Kind regards
Amy
New desk chair
Needed a desk chair….the archer chair was just right. Easy to assemble and really comfortable.
22 juillet 2026
Avis spontané
Réponse de Julian Bowen
Hi Dean,
Thank you for your wonderful review! We're delighted to hear that the Archer Chair was just what you were looking for. It's great to know you found it easy to assemble and, most importantly, comfortable to use. We really appreciate you taking the time to share your experience, and we hope you enjoy your new chair for years to come!
Kind regards
Amy
Georgia B
Have been dealing with Julian Bowen now for a good few years and the service levels have been generally been good. My new representative, Georgia has raised this level and nothing has ever been too much trouble, product has improved in quality and we are now seeing a better version of JB, thank you.
16 juillet 2026
Avis spontané
Réponse de Julian Bowen
Hi Carl,
Thank you for your fantastic review and for your continued support over the years. We're delighted to hear that you've consistently had a positive experience with us.
It's especially wonderful to know that Georgia has made such a positive impression. We'll be sure to pass on your kind words to her. We're also pleased to hear you've noticed the improvements we've made to our product quality, as we're always striving to provide the best possible experience for our customers.
Thank you again for taking the time to share your feedback.
Kind regards
Amy
Beautiful table requested the…
Beautiful table requested the instructions came very quickly very easy to put together no drilling perfect addition to my front room . Will purchase more from this range in future
26 juin 2026
Avis spontané
Réponse de Julian Bowen
Hi Stefola,
Thank you so much for your wonderful review. We're delighted to hear you love your new table and that the assembly instructions were clear and easy to follow. It's fantastic to know it's the perfect addition to your front room. We truly appreciate your support and look forward to welcoming you back when you're ready to add more pieces from the range.
Kind regards
Amy
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