Julian Bowen Avis 

Delivery was dreadful. Told I would get it on the Sunday but then they emailed on the Sunday night to inform me that it would be Monday when no one would be at home. Unable to call them as they were closed when I received the email.
The Osaka table, was a nightmare to assemble due to the complex positioning of the legs! The assembly instructions were practically non existent Just provided with a picture and not much else. Took 2 people 3 hours to just at the the legs!!!
Dry heavy. Looks lovely.
Not sure I would buy any further products from JB.

I bought sofas just 2 years and 2 months ago. Absolutely terrible. First I purchased a sofa bed. On 2nd day I opened it abd the wood snapped in half now the 2 seater armrest has snapped and both 2 seater and 3 seater have sunk abd wood is loose at the back. Terrible workmanship won't recommend

Great service from Chantelle when arranging our delivery.

I would just like to say a big thank you to Leanne M for all her help. We bought a bench but as we completed the last bit we had a part that broke. I sent off an email and by the next day Leanne had emailed me and sent out a new part it was with me with in 4 days couldn't have asked for any better customer service than this.

Customers service is second to none, friendly, quick and professional.

I bought Julian bowen trundle bunk bed on wilko with overpriced and once I fixed it, when is fixed it then only I find out it chipboard and is very thin is moving a lot, I think because is damaged it not safe for kids as it so thin chipboard or they did display it and saying it a made with oak. When we fixed it already there was some screw missing and some scratches on the chipboard . So when I send complaint they asked me to dismantled, and put on the packaging. As we do have small house I didnt tought to refund the bunkbed as I payed it expensive I tought It food quality, strong. So I did recycled the original boxed...
I managed to dismantled it as it wasn't safe for my children so I leave it outside as I do not have place to keep inside my house they didnt come to collect it, so I lose £673 and they didnt give me refund after 2 months of sending them complaint and refund .
I do not ask anyone to buy this bunkbed from JULIAN BOWEN , as it complete scame . It not strong is damaged .

I recently purchased the Harvey table with 4 Soho dining chairs and I'm extremely happy! Beautiful quality, great delivery service and the products look just like the images online

I already have a 6 seater dining set and matching sideboard from Julian Bowen and am happy with the quality, so I ordered a bed from Argos for my daughter. Sadly the foot was broken upon arrival, but Julian Bowen asked for photographs then sent me a replacement within 48 hrs which I am very happy with.
I work for a huge online retailer myself and our process is to reorder the whole item and return the complete damaged product which is a huge faff, so it was refreshing to have such a satisfying result.
Thank you to Stacey for her efficiency. The mark of a good company is how they deal when things go wrong.

I,m so very grateful to customer service at Julian Bowen for their speedy reply to my Email regarding damage to a bunk bed I can not thank them enough what a lovely bunch of girls at customer service

The customer service was a joy. I dealt with Leanne, she was brilliant, but I also spoke to two others who were also very responsive. A pleasure to deal with this company.

Thank you Stacey for a quick response and answer relating to my question relating to ordering replacement bed fittings . superb customer service

I called the company today following an issue from the retailer I bought the bed from. They sent some wrong parts and I have to say Leanne M couldn’t have been more helpful. She was very courteous and empathetic. She asked me to email the issue to them and then responded to my email in just a few hours with a resolution so I’m really happy with the service.

Really helpful regarding order in the past through another supplier.
Very fast response
Excellent support of product not ordered from the company 4 years ago.

I purchased the Austin 2 Drawer Under Sink Cabinet in August 25. The cabinet itself seemed reasonable quality, although some of the instructions were incorrect.

Incredibly the bottom drawer sliders didn't have dampers fitted, although the top drawer did. What that means is when pushing the bottom drawer back into the closed position, it snaps back very aggressively and could easily catch the fingers of an unexpecting child or adult. 

I explained the dangers of the design to JB and for the sake of spending a few pence more, why not add the dampers as the sliders have the space to accomodate them already. 

The final message I received from JB was that there was no requirement to fit soft closers to the unit from a British or EU regulations point of view. In addition, at the price point of this product, the fitting wasn't possible.

Fine don't fit the dampers, but equally don't fit sliders that spring back like a mouse trap.  The sliders fitted need the dampers or the slider design needs changed - simple! 

We've been using Julian Bowen furniture for years with complete satisfaction. I recently ordered a Marlborough seven drawer chest to replace a 4+2 drawer one that is too big for the bedroom in our new house.

I needed to bring forward the delivery of this with little notice and received an instant response from Chantelle Fearn, who changed the date within 24 hours. Excellent service to go with excellent furniture!

5 drawer cameo chest really well constructed nice finish not like most flat packs. Diagrams a little confusing and parts not marked. It was missing top lid but I contacted them and they arranged a replacement straight away. V happy with this product wood drawers not mdf rubbish.

Recently boguth a Malmo reclining chair & footstool. Sadly 2 samll parts were missing preventing the footstool from being fully assembled. The customer service team were great, and I received the 2 small parts within 48 hours. Very easy & friendly team to deal with - much apprecited....and the chair si very comfortable

Leanne Martin was great, dealt with my enquiry from start to finish impeccably.

Fantastic service from Chloe following my informing of a damaged leg and top that were part of a coffee table set. Replacemt parts sent out immediately, then further assistance when I realised I had actually asked for sn incorrect size. Again replacement speedily issued.
Well done Chloe, and all the folks involved.

Never again! I ordered a double bed and took time off today (Thursday) to receive the delivery. The delivery men turned up, parked outside my property for 15 mins and drove off.
I called the company and was told that they couldn’t get my item off the van as the van had been loaded incorrectly. They couldn’t deliver again until Monday.
As I had already dismantled my bed, I asked to speak to a manager. The manager said that they’d try to get a delivery tonight but would keep me updated.
It’s now 8.30 pm and I’ve not spoken to anyone / had no messages left, and their office is now closed - so I’ve no been to sleep on.
I’ve paid for goods that haven’t been received and so this, and customer service has been very poor.
I would not recommend this company. Buyer beware!