Justairguns Avis 

JAG had what l needed,delivered quickly and within the allotted time frame,l am a new to the shooting community and was pleasantly surprised by the security checks to purchase my chosen item and by the delivery guy who was courteous and efficient,all in all a positive experience,regards Russell.

I've just been reading through some of the reviews, and there are a few regarding "communication". Maybe it's a small team or mad busy, and I agree the communication could be improved a little with maybe a WhatsApp messaging service. Me personally, despite a little confusion over the restricted messaging, my experience with Just Air Guns has been excellent. In a week, I have placed 3 separate orders and have been VERY happy with the speed, the quality of products and the helpful responses by email. I have no hesitation in ordering more products in the future from these guys. As mentioned before, maybe consider a WhatsApp number to improve communication and response times (based on other people's reviews). Thanks again guys.

The loading pin jammed and when I used hand pressure the loading pin broke. Emailed the company with photos but nothing back. Established user. Now sent the gun to a local guy I know to try to repair. Unreliable in this instance to say the least.

Ordered a PCP rifle. Very competitive price. Good communication about delivery, which was very prompt. Rifle arrived in good condition. Absolutely no complaints.

Web site easy to navigate and to place an order. I can only speak as I find and the transaction and communication was very smooth. Predicted a 3 to 5 day delivery and the rifle arrived the next day. Due to the bad weather at the moment I have not had a chance to shoot it but all looks good at the moment.

Bought a PCP package. When delivered, no scope and air pump couldn't connect, it had screw fittings not bayonet. Contacted, no problem send us video of what I have, sent photo's as not pc literate. They sent me a scope and a valve adapter (as well as already recieved scope mounts). The pump blows the valve adapter out of the cylinder. The rifle I hope is great, the rest of the package is Poundstretcher and JAG are not interested in helping because it's been over 7 days due to their original foul up and I'd have to pay for a courier to send back. Avoid, go local.

Decent prices and excellent service. The driver was really nice and the office staff very helpful and friendly

Fault with gun and they just blame me, "I fu##ed up" was there words. Been an engineer for years but can't put a co2 cartridge in haha. BEWARE

No customer communication. After telling them 3 or 4 time I could not make their deliver slot and cancel the order twice, it just went over their heads. The guns was not delivered but Just Air Guns have stopped responding and I'm still waiting for the refund.

JAG were refusing to allow me to send back a gun that I showed them to be of inadequate quality. This was a loosely fitting rear open sight that could far too easily be moved around (Youtube search for 'BSA Comet Evo Silentium rear sight - moves around - new gun after 'repair' by BSA).
Eventually today I received a full refund 20th July, having bought the rifle from JAG in March 2023. I obtained legal advice from Which? magazine which said I had a right to a full refund. JAG fought this, arguing that as I had fired a few shots with it and I did not keep the box (!) it was now second hand therefore couldn't be returned, even though the gun was of demonstrably inadequate quality. Also, the Scope they sent initially had a broken adjuster - clearly second hand! I had to send them a total of 32 emails, them replying to me (eventually) with 24 emails, many phonecalls to them and me sending the gun back twice. They refused to reason and were deceptive and lied to me saying the sights were solid when they were not (compare the first video - Youtube search for 'BSA Comet Evo Silentium rear open sight - moves around when pushed' with the above video after 'repair'). JAG refused to apologise for all the hassle and inconvenience (on a WhatsApp call). Save the hassle and buy from elsewhere - I have now.

Absolutely awful - disgusting customer service, been nearly 14 days since ordering with barely any communication. and still no order delivered. Each day it gets delayed by another day or two. Really annoyed I didn't pay on a credit card

The absolute worst place in the uk to buy airguns from.
They have the worst customer service, stupidly overpriced items, and very stingy. Congratulations JustAirguns, you are the worst RFD in the UK.

Excellent products and service, will definitely be using this company again. Many thanks!

Good selection of options on the website. I purchased an air pistol bundle comprising the pistol, CO2 canisters, BB pellets, Case, Target and rapid reloader. A great bundle giving you everything you need to start shooting. The security aspect is good too ensuring the correct person receives the item providing ID on delivery before signing over the parcel. The gun delivery price is quite high which is my only major qualm. Otherwise it would be good if instructions or user guide were provided on the website for items like the reloader and target just so you know what you're doing out of the box. The gun comes with instructions which is great. Overall positive service and would use again. Recommended to new and experienced marksman.

Excellent service all round . Professional and efficient delivery service and product quality .

First time buyer and the delivery was fast! The man who delivered it was polite and helpful. The website is very informative and clear on specs. Very happy with the product I received, works perfectly!
Would recommend!

Fabulous service with great communication and a super quick delivery... Would highly recommend 😁

Really wish I looked at the reviews. This company are refusing to refund me for a dodgy laser sight i purchased, and sent back and sent video evidence of the problem the laser was broken upon arrival the torch worked but the laser didn't, I will now be contacting Trading standards, with this issue as the laser sight was 80 pounds 80, and there telling me I need to pay 7 pounds to have product returned to me please please avoid at all costs.

Don’t bother. Wish I had read these reviews before I ordered. They failed to deliver the gun I purchased. The driver phoned and said there was too much traffic to get to me. This was after I had waited until 8pm he then phoned me at 10pm. I have asked to cancel and refund by email as I’m wishing my cooling off period and have not taken delivery. I have mailed and got no response. I missed a call today and phoned them back they said they couldn’t help as it was somone from another team and I would have to call back. Don’t bother with this company. Coms are poor and you can’t get any real service. I won’t be accepting delivery of what is now a late order based on these reviews.

Shocking customer service. The order was placed, when paying there is a space for "notes" regarding the delivery. I requested delivery to my work address and noted that the building was open until 5pm. Delivery was made at 8.30pm. I was unable to reschedule and had to sit in our car park for 3 1/2 hours waiting. The rifle was found to be defective, and they were informed, but the response time was like watching continental drift! They initially informed me that the issue was clearly with the 2 brand-new scopes I have, after being told that the scopes were purchased elsewhere. When I finally spoke with someone, after sending multiple messages and even having to upload videos to Youtube (???) they said that I would have to return the rifle at my own expense, knowing full well that these items cannot be sent by couriers! They are clearly unaware of their own responsibilities regarding customer rights. I went to a local dealer who were kind enough to inspect the rifle and in fact repaired it without charge. I would not use this company again, and encourage others to look elsewhere. An offer online may look good initially, but the customer service on offer may well have you asking why you tried to save a few quid!