Justairguns Avis 

Easy to order and pay your money but god help you if there is anything wrong after that. Delivery was emotional with the driver trying to get me to meet him on the motorway and this cost £40.00 Gloucesterhire!! Then the CO2 pistol arrived and I tried it on the range absolutley useless below 1ft/lbs should be 3. Requested a return within 4 days of getting the gun and they sent a lable. Posted back and still waiting a refund18 days later now but they hide behind there T&Cs and say if opened and returned no eligble in the 7 days refund, but then its 28 days if opened but with me they said might take 6 weeks as they need to send it back to the supplier. I have told them that is their problem selling for defective goods I should not have to wait under the consumer protection act so just give me a refund but nothing as at the 24th Dec. So onto credit card company now to dispute and more work for me. My advice use Pellpax or Range and Country but give this lot a wide berth!!!!!

I made a mistake when ordering an air rifle sling for my grandson and chose a very expensive delivery option. When I queried it they came back to me within 24 hours and gave a refund.

Ordered and received confirmation, left id and all came back fast and confirmed delivery would be 2-4 days. I heard nothing for a week and called them. They said it would be the following day. Never turned up and had to get credit card company to refund as they stopped responding. Buy at your own risk, can confirm whoever Mr Aggressive is he’s a detriment to the company.

If you get a working item first try, then I guess your experience with JAG is going to be positive, but God forbid there are any issues with your item(s)...Emails may be ignored, calls might be dropped, and if you manage to get through (after multiple call attempts and emails with videos etc), you are likely going to be blamed for the issue and be advised to purchase a replacement item from them...
FYI, this is the first negative review I have ever written. I can't believe that you could spend £300+ to get some items, and then be blamed for them being faulty out of the box.

Excellent AGAIN.

Ordered Sunday evening 2 x sniper rifles.

Received a text Monday afternoon stating delivery would be Tuesday afternoon.

Good communication from delivery driver and delivered WAAAAY before I expected.

Made 2 separate orders,great company would definitely recommend,have 3 guns in total now and not any problems with any of them and have put many many pellets through them,deliveries arrived in the specified time slot also,will be using again for sure

Great service

I placed an order on Saturday and They kept me informed over the next few days and delivered to my door the following thursday after keeping me updated on delivery times.

Very friendly staff and easy transaction.

Would definitely use them again!

Thanks

Kris

Found these guys to be helpful and they delivered next day as promised.

Will use again. Very happy 😊

First class support.

The owner of this company spent a lot of time on the telephone explaining the difference between various guns and the benefits of the most appropriate one. He then arranged personally for delivery as soon as possible.

However, an anonymous text gave a six hour delivery slot. It turned out that I was the last on the list. It would’ve been really helpful to have known.

Buyer beware! Awful customer service. Yes they have a decent range in stock and there are not many airgun dealers local BUT spend your money elsewhere if you want anything resembling customer service. Complete apathy in store, goods broke after 200 shots. Advised by justairguns that 2 hours plinking with a £400 air pistol is sufficient to break pellet mags as they are plastic - buy more is their answer. Thankfully the manufacturer agreed with me and sent 3x replacements without quibble. Bunch of absolute jokers and will not be going back.LOL so apparently as I have left them a bad review they no longer wish to deal with me. Errr too late, the manufacturer resolved the issue and I’ve already voted with my feet and won’t be back.

Very good and professional… however the the delivery guy didn’t have air conditioning in his van..I’m in a health safety role and this is not on in 2022. Your delivery team are a credit to your company and the guy whom delivered was cheerful and very professional I will order from you again just for the delivery team. But seriously give them air conditioning for god sake. The delivery man called me twice before arriving so they are very good and I wouldn’t trust the negative reviews on here.

My order arrived on time and I was contacted the day before to confirm a date, had an issue with an accessory which after emailing a replacement was processed immediately in a very short time as well.

I don’t tend to read reviews before I purchase as it’s a bit like Dr Google ‘bad news’ for me it was excellent.. ordered the gun, sent off ID as explained when ordering, received a text within the time scale pointed out at the point of ordering so I was well aware of what’s what. Very security conscious and rightly so, took a little doing to get the gun delivered at work so it’s best to be at home where your ID is and it’s a straight forward process. Thank you JAG excellent service, gun, experience and value. Note # they have to deliver the gun so if you don’t like the delivery costs remember the cost of a secure van, fuel, driver, insurance ect… nothing comes for free.

Bought a Gamo Fox last May, after one day the air pump gauge burst and leaked oil everywhere, took it back and they gave me a new one. I have waited until I meet a friend last Sunday as he's is more experienced than me and again we try to pump it up and once more the pressure gauge burst again . I was out and looking to do some vermin control, removed the gauge from my friend pump and screwed in my pump and managed to filled my gun . Obviously it was a faulty gauge and I did sent it to the shop . Got an email
Saying that the warranty was void because I did removed the pressure gauge. What was the point to send the whole pump if only the pressure gauge is faulty, how much would have cost me and them in postage? Ridiculous way of treating customers. No way I will ever buy anything from these people as it seems they don't like to deal with faulty items.

Terrible customer service, lacking any level of common courtesy or effort on their part. After being referred to JAG by their sister company Trimex and outlining my query on their pricing, they asked me to provide a link to the URL of the companies offering cheaper option for the product I was after. I provided them with 5 links. It's been a week and after following up with them, I had not had one response to acknowledge or comment. I wanted to give them the option for the sale based on Trimex referral, but will be making my purchases elsewhere as a result. Not a clever way to build rapport with potential customers. I suggest others do the same and go via the below companies to get a better deal for the Umarex 850 M2 Emprire Kit. Particularly after doing their competitive research for them! JAG's price of £499 + VAT and Delivery versus the below pricing....

pullthetrigger = £399.95

pownalls = £469.99

sportsguns = £475

daileisure = £479.95

Pellpax = £489.99

Read a few bad reviews but will comment on my experience. Ordered a rifle for garden shooting ( cheapest rifle they had ) before sale my questions were answered politely and fairly quick. Once ordered had all confirmation needed with instructions once I receive delivery. Delivery was put back due to unforeseen driver illness but was very quick to rearrange new delivery had call day before with estimated time on the day I had a call 15 mins before delivery. Very professional and everything went the way they instructed it to. I will buy from these again when needing any extras for my rifle. Had a few questions after purchase and was answered politely and fairly quickly
Very happy with my experience with J.A.G..

Nor in for delivery and after called once to pay for delivery charge they waited 1 day to charge me £20 for missed delivery and cancel my order with non full refund

A bit of a pain, texts that you cant reply to. Saying they have contacted you when they have not and then terrible customer service, like really awful!

I ordered a product and after 5 days had heard nothing so decided to do a chargeback. However I did receive an email so decided to go ahead. I gave EXPLICIT instructions on where the property was. The driver was late, telephoned me (even though I had said there was poor to little coverage), and demanded I stand outside my property. I told I knew where he was and how to get to my property and did he have the instructions. He arrived. He was offensive and rude and blamed me for giving unclear instructions. I asked him if he had received the instructions I had emailed. He said no. Gave me the delivery slip with the instructions I had emailed CLEARLY WRITTEN ON THE NOTE. I was intending to buy two of this product but after my experience, no way. The sort of service you wouldn't even expect in the Thirld World. Do not use this company you will regret it. Ignorant, rude, stupid, unprofessional and non-communicative.

I was so worried as the time come close to the end for delivery however the guy came within the time frame was ever so polite and my air soft pistol is beautiful and works brilliantly better than described the colt defender an absolute must buy thank you guys