Kasela Studio Avis 

Poor Customer service. Ordered for a special holiday with plenty of time for the bikini to arrive well within advertised turnaround times.

However took nearly 5 weeks to arrive and was unable to wear bikini on holiday as a result. No apology provided or explanation as to why the order took so long.

First and last time ordering from here. I ordered their sunset collection when it got released which was in May. I haven't received any updates or anything. I'm the one who had to reach out. I was told they couldn't get the fabric in for the print I wanted. Which makes it worse!! Why wasn't there any communication about that beforehand? It's now almost at the end of July and still haven't heard anything. I've been sending Dm's on Instagram and emailing, but nothing.

Awful awful customer service. I ordered in June and I’m still waiting for the items. I have emailed them and messaged on Instagram several times asking for updates, I’ve had one response asking when I needed it by and they still haven’t sent it in time. I’m now massively out of pocket, still not received the items I ordered and have nothing for my holiday. Don’t take on orders you cannot fulfill!!!!! It’s a kick in the teeth for paying customers especially when influencers are walking around in I assume “free” products when paying customers aren’t even prioritised. DONT BUY!

Ordered a bikini and a swimming costume totalling £105 which is just laughable, the quality is nothing more than you could get off SHEIN and it takes triple the amount of time to come (7 weeks). Contacted about a refund considering it came long after the holiday I intended to wear them on, and had no response since. Avoid !!!!

I ordered the brown swimsuit and matching skirt, the quality is good and it’s so flattering! When I messaged customer service about my shipping they were really helpful and replied really quickly!!xxx

Paid over the odds for basic bikinis to not even be posted out after 6 weeks of waiting, emailed this store back and fourth for the past month and still not been sent no dispatch email, wanted this order for a holiday just so unfair that they can take your money and not give you your items! AVOID !!!!!

If your going away and are expecting within the estimated 12 working days think again, I ordered on 6th June, and went away on the 2nd of July, leaving 18 working days, with one order only taking 5, the other 10.
My order didn’t turn up, reached out to the company and after days of emails and Instagram messages they assured me it would be there for my holiday…. They didn’t even ship the order until I was abroad, £140 down the drain, please order ATLEAST 2 months before

Really disappointed with the customer service. It states to expect to wait 10 working days for your order, except mine took nearly 20 days (with no update from them) I had to chase the company to which took them 5 days to respond, to then be told I couldn’t even return my items because they were received too late. I am now chasing them with no response!! Really upset as this was meant to be for my hen do, and it never arrived in time and now I’m £72 down!!!

Order never arrived - over 6 weeks have passed and still no order (website states 10 days to ship). Order worth over £200, so out of pocket. No response via customer services or instagram. Wouldn't recommend.

I’ve ordered a few outfits over the past year and couldn’t be happier! The quality is amazing and they look so flattering on, I can honestly say I’ve never felt as confident as I do when I’m wearing their pieces!

They will take your money, ask if you need the order sooner and then they will make you pay extra and ignore all messages!!! Do not order from this company if it’s not too late. So pricey and don’t even receive the item!!

Delivery was quick just in time for my hols, never had so many compliments on a swimsuit before it looked unreal. Material is thick aswell which I always worry about in swimsuits around the crutch area but was perfect defo recommend!!! Will be buying more from kasela for sure.

I ordered 2 different swimsuits and an outfit for my holiday to Ibiza! Absolutely loved every single piece. All fitted perfectly and such good quality! Replies were extremely quick on there instagram page and answered any questions I had! Will definitely order again😊💘

Amazing!! Quality, style and fit is honestly unreal, never felt so confident wearing a bikini in my life 💕 will definitely be repurchasing I can’t wait for new collections! Take allllll my money x

Ordered the new sunset collection on the 31st of may, the date it came out and the exact time in the morning it came out. Still not received my item. I dm’d them on insta and they asked me when I needed it for I responded with a date I needed it for (not that it should have mattered when I needed my order for) and they never opened my message. What’s the point in asking if you weren’t going to send it?
I finally got a response on the day I needed my order for, telling me it will be shipped tomorrow. Then they put an Instagram post saying the collection is back in stock and can be ordered. I ordered the day it originally came out yet still don’t have my order it’s a joke and they shouldn’t be taking on more orders if they still haven’t sent other people their orders they ordered over a month ago! Won’t be buying from here again considering their items are so expensive yet the customer service is shocking.

I ordered the items on the 8th of June and they’re still not delivered or emailed to ask what the turnaround is. They said 12 days, not including bank holiday and weekends. This item is still not delivered and it’s the 3rd of July

Swimsuit is unreal quality, so flattering on & I got so many compliments 🤩 will definitely be buying more

Still not received my item I placed on the 10th of June. Have emailed multiple times for update and no response.

took my money never received my item and ignore my emails