Streamotion Pty Ltd Avis 

Why do streaming services make it impossible to cancel?

I did the week long trial, and tried to cancel several times but it's utterly impossible through the Hubbl/Kayo website. They just make it difficult, so that people get accidentally billed.

It's super underhanded and slimy. Why not just be transparent and make it easy to unsubscribe?

Also, no phone number anywhere and the only way to do it is to yell at a chat bot several times until it connects you to someone real who can help (not via the phone though, still just via text).

Terrible service.

Negative stars.
I have had big emotions when i have been in the 3rd quarter of SEVERAL GAMES and it has just cut out.
Right now is one of them.
I just cancelled the service.
It tried to offer me $10 off a month for 6 months to stay
Ummmmm go egg yaselves foxtel and kayo

Unauthorised charges and streaming problems.
I was charged 40 for 25 basic service, the extra was said to be for binge and I do not recall subscribing to binge. Also, I have had to constantly clear the cache and reinstall the app on my TV to stop the video streaming service from breaking up. Good when it works, very frustrating when it does not. The additional cost was not noticed until I checked my bank statement, and it is unfortunate that one needs to continually monitor statements to see if unwarranted charges have been applied.

One of the worst sites on the net. Very slow, I tried five times to register and get the service and every time there was some reason that I could not succeed.
The chatbot is about as intelligent as a worm. Oh, sorry, that's an insult to worms. I suspect any review over one star is a false one.

Kayo had a $1 dollar offer for a month I watched it for about a week then decided it wasn’t for me so I cancelled the subscription.
Instantly it stopped on our TV.

Now 3 weeks later after cancelling Kayo I had my debit account debited by Kayo for another month.

So I have now had to have that debit card cancelled.
Ironically I was talking to the nurse in the hospital where I was staying and she told me the same thing happened to her.

This seems like organised theft by Kayo and Foxtell and should be investigated

Difficult to decide a star rating when something is usually great but when it doesn't work it just stinks.
I have an online subscription which suits my needs except for the past 2 weeks.
Show (Round 4 PGA Championship) starts then quickly stops with "Unknown Encrypted Error" ...check your browser and try again. Multiple tries over too many days and no change.
Also shown is: "For further help use the camera on your smart phone and scan the Code ---OR---visit: help.kayosports.com.au".
I scanned QR code with my phone--no result. Today I visited the site and attempted to interact with "K-Bot" which was unhelpful as was the entire site. K-Bot kept asking irrelevant questions although it did say something like "enter: transfer to human" which I did multiple times but...no transfer, no human and consequently no service or resolution of problem.
A cheap website which really cheaps out on help and service BUT, when it works, it's great.

Kayo is pure rubbish. Poor streaming service, poor customer service. Will happily take your money but that's all they care about. No care in the world to look after customers and resolve issues. DO NOT USE KAYO 👎

I signed up for Kayo Premium last Thursday- registered and recognised. My 7 day trial is nearly up- still no kayo. I have done everything required with 5 different people, but no one seems interested in doing something.

The only app I have that ever has streaming issues from intermittent freezing to not being able to access any content as well. The most expensive subscription with the worst performance.
If companies are allowed to basically monopolise a product they should be held to account when they do not provide the service.
If there was an alternative I would be cancelling Kayo immediately. They know about these widespread issues with their service yet do nothing about it. Got to the stage I'm seriously considering terminating my subscription and foregoing watching many sports.

The WORST quality streaming possible. Wish I had read the reviews before signing up. The NRL is unwatchable due to the quality of the game. I have fast internet 86mbs, and can watch any other streaming without issue but Kayo is appalling.
This company is a sham and just taking people's money for a service that is so poor it's ridiculous.
Do not bother, waste of money.

Kayo are thieves. I have a Binge account I am quite happy with. I looked once at a Kayo Account, but cancelled it on the same day.

Without my knowing, the Kayo thieves kept charging me $25/month for the last 6 months. You cannot trust this company. Their support people will fob you off with any excuse to keep your money being stolen

Be warned, the Kayo cancellation process is a lie. They dont cancel you and keep charging you. I lost $150 to these liars, beware unless you really want their rubbish product. Seek other options

This review is purely regarding the poor customer service and shonky way that Kayo/Streammotion/Hubbl operate their renewals of existing subscriptions.

They offer a discounted annual subscription in partnership with AFL clubs. This amounts to paying in advance for 12 months and effectively getting one month free. After payment, you are supplied a code which needs to be applied to your Kayo account to renew your subscription and apply the necessary codes to be billed $0.00 per month for the coming 12 months.

I attempted to apply the code to my Kayo account on 23 Feb to renew for the coming 12 months. Their automated systems errored and stated they could not process the request and to 'try again later'. I followed their instructions and tried two more times later on 23 Feb to receive the same error. I attempted to apply the code one further time shortly after midnight so actually on 24 Feb. This attempt was successful and I received a confirmation email from Hubbl at 00:14 on 24 February confirming this.

Later on 24 Feb, I noticed a charge had been levied against my bank account for $35.00 by Hubbl/Kayo/Streammotion. So I can only assume that this charge was taken at some point in the 13 minutes between midnight and 14 minutes past midnight when they confirmed the code was applied. After navigating a very opaque website, I finally found a contact form to relay a request for refund, assuming it was just an error.

Subsequently though, I was advised by Kayo Support that the end date of my previous subscription was 24 Feb and that I should have applied the offer earlier.

("Upon checking your account I can see that you have been on an offer of 2024 AFL Club Digital Membership
till 24/02/2025 and today you have redeemed the offer of 2025 AFL Club Digital Membership

Start Date of Promotion: 24/03/2025
End Date of Promotion: 24/03/2026

To avoid the actual subscription charges, you should have applied the offer a day prior to the billing date so that you have been charged for the $35").

I advised them that I had indeed attempted multiple times on 23 Feb, but that their automated systems errored and although recognising me, were unable to process the discount code.

Kayo have replied again today, ignoring the fact that their own systems failed to accept the code on 23 Feb, repeating that the code had to be applied a day before the subscription actually expired on 24 Feb.

Although I am loathe to defend them, in their defense, this may be a problem with Daylight Savings with me on AEST and them probably on AEDT. But even if that were the case, I expected I was entitled to a refund due to my location when making the 'purchase/transaction'. Instead Kayo has taken the hard line of creating a loophole where they can charge you the discount back that they've already given you.

All I can say is, beware the fine print and be aware that if you question the fine print, Kayo seems to believe it is their right to modify that fine print on the fly in order to capture additional payments to which they are not entitled.

If there were another provider, I'd take my business there, but they (and their Foxtel parents) have this completely monopolised.

Absolutely shocking. If you want to have a heart attack trying to deal with customer service then go ahead and join. A really really badly run organisation

Disgusted, at least Ned Kelly wore a mask. Appalling software, I have to reset my tv because the mental midgets in their software department can’t write a decent interface. Polluted with betting ads, crap programming and the only reason I gift them my money is because of a corrupted system that grants them a monopoly on certain programming. DONT WASTE YOUR MONEY . They will ignore this anyway, absolutely no ethical or professional care

I have had my account hacked and the mobile phone number has been changed on my account. I can still log into Kayo but when I attempted to access account settings it was sending a verification code to a number which is not mine. I had an online chat with some gooze name Foster whom demanded my email address which I provided. I gave him the correct phone number that is mine. He demanded me to provide proof that the phone belonged to me. It took multiple screen shots to finally convince Foster I owned the bloody phone. I gave him the last 4 digits of my debit card which he confirmed were correct. Well that was not good enough for this character. He said he would send me an online form to fill in. I had had a gutful by then which was over an hour talking online chatting to this guy. I said are you going to allow a hacker to continue using my account? He said I had not provided him with enough info. I had nothing else I could possibly give him. So I could not change my password or mobile phone number and the hacker was free to keep using Kayo whilst my bank account kept being debited. Well the last resort for me was to ring the bank and cancel my card which I have done. So my account will just keep swinging in the breeze forever it seems. Still they will not be able to debit my account any longer. I did say to this guy why dont you text the hacker and demand all the info I had provided as he would not have been able to do so. No I cannot do that he said. So in 2024 this company will allow your hacked account to keep rolling on until the next subscription cycle which is another couple of weeks away. The bank thought I was kidding, they could not believe it. So I would NEVER EVER use this patform guys. They are a security risk 101. I will take this further and get someone to take ownership of this disgusting breach of security. STAY AWAY from Hubbl and all its platforms.

I’d give 0 if I could. Breaking the law as they please while they know the Australian consumer law trumps their tiny terms and conditions. We are entitled to refunds if we are not happy with the service provided!! I paid for 1 month and cancelled the subscription minutes after they took the money out for the second month. They refuse to give me my money back. Absolutely disgusting. Will never use these dummies again.

I recently had a very disappointing experience with this company regarding their handling of bank details and charges. Despite cancelling my subscription, I was still charged, and upon further investigation, I found that many other customers have faced similar issues.

Initially, I provided my bank details in good faith, assuming that I could cancel anytime without any complications. However, after deciding to cancel, I discovered that the company had still charged my account. When I reached out to customer service for an explanation, I was met with a dismissive response, pointing to their Terms and Conditions as justification for the charge.

This experience has been incredibly frustrating and has left me feeling misled and taken advantage of. It is clear from numerous reviews that I am not alone in this situation. Many customers have reported similar experiences, indicating a pattern of behavior that raises serious concerns about the company's business practices and customer service policies.

I strongly advise potential customers to exercise caution before providing their bank details to this company. It appears that cancelling a subscription does not necessarily prevent future charges, and the company's reliance on their Terms and Conditions to justify these actions is troubling.

Overall, my experience has been overwhelmingly negative, and I would not recommend this company to others. I hope that by sharing my story, I can help others avoid the same frustration and financial inconvenience that I have experienced.

They are taking money even though i have a confirmed cancellation. And they insist not to refund. This company is simply insane. They will literally steal the money from you and not give it back. Even confronted with evidence. They are the worst of the worst.

Signed up for a 6 month trial that came free with a TV I purchased. Cancelled trial 3 weeks before it ended only logging into it once to see what was there. I was charged after the trial anyway and logged a case to get it refunded within 2 hours of the credit card charge. Their main mailbox (hello at kayosports.com.au) bounced the email back (mailbox full) and then after that was fixed and I could email them it was back and forth with their support for 2 days finally got confirmation my account was now cancelled but they won't refund the one month charge @ $35. These guys are a mickey mouse establishment, buyer beware.

Cancelled free trial a week before it was due to renew. Confirmation of cancellation was displayed then a week later I am getting billed and they have reactivated my account. Total scam. Customer service is a disgrace.