Streamotion Pty Ltd Avis 

Stolen funds via Streamotion. They continued to direct debit money for months after subscription was cancelled. Then made me prove it and were very unhelpful. The app is unstable and crashed my TV. The ACCC will be in touch and hopefully fine them heavily. Never use this company.

Absolute rip off - App is very unstable, works 20% of the time and no support of any use.

Just what you expect from Newscorpse - all glitz and promise then gives you Donald Trump.

Scam

I have been trying to cancel my account for months. I cannot get a hold of anyone from the company, they don't respond and I keep being billed monthly. Disgusting way to treat people

Why does it feel that someone from Streamotion stopped our viewing of the cricket tonight on the TV and then, after us getting online to sign back into Kayo, we ended up on a chat line and then got a call from a Victorian number by an ‘expert’ getting us to delve into our computer with all sorts of weird maneuvers, and then finally told us we had security problems and should spend money fixing them?? Why does this feel ‘scammy’?? Complain, we will. This feels very suss.

Have emailed the 'support' literally eight times asking why when I cancelled the subscription via the app months ago, it didn't even cancel.

Eight times they have intentionally and specifically ignored my question, writing back with the same auto-created garbage.

I should have kept an eye on my account payments, was not expecting them to be such a scam.

Please don't join.

awful server performance. While I've a 1Gb download speed, there is laging to the Kayo services every 5seconds. Do not use Kayo, stay a mile away from it

Tried to sign in to Binge not realising it was part of the laborious late 1990's Streamotion sign in process.
Just ditched Kayo for the 10 step sign in and trying to avoid all associated products.

I cannot login from overseas to cancel my account. I contacted them just after a charge was processed to advise they seem to have applied an IP block so I could not login to manage their account. I asked for my money back and they refused. Emails to the complaints team have gone unresponded to and they close Facebook chats without resolving the issue. Kayo is a disorganised mess from a service perspective in my view.

Bought a month sub to watch AFL grand final. They had every game but this one. Tried to cancel an hour later and got a flat no. Massive rip off. Also bad and confusing UI. Not the sports I want to watch. How is it in 2022 you need a set top box to watch a sports match? People will go back to illegal streaming in droves if these are the hoops they must jump through.

Kayo is a scam. Full of adverts. They claim it's adverts to fill the gaps in a broadcast that has adverts. But whatever you watch on the app you must watch adverts before it plays even if it's an old show or event.

Streamotion is sending watching TV sport back into the dark ages !!
Kayo is THE worst, they suggest everyone/thing is wrong but not them, hopeless, pathetic, unacceptable level of supply and service.

Unethical and pathetic business practices are going on within Kayo.

Not only is their service unreliable, but they are also denying my reasonable requests for a refund.

I have had unauthorised charges from Kayo/ Streamotion even after cancelling my subscription from them several months ago.

Upon providing thorough and clear evidence, they have consistently been complacent to my evidence and denied any attempts to receive the refund I am entitled to.

As someone who has successfully claimed refunds worth much more, and with much less evidence from other businesses, for Kayo, a business owned by News Corp, and generates $400m+ revenue annually from their 1.3m active subscribers, their excuses to deny me a refund I am entitled to is the worst customer service experience I've ever dealt with.

Like others complaining about similar issues regarding Kayo, I will also be contacting ACCC and national news outlets to make public how pathetic Kayo's business practices are.

Avoid Kayo at all costs.

HAVE HAD KAYO APP ON MY IPAD FOR SOMETIME & WORKING WELL. WENT TO OPEN UP APP A FEW DAYS AGO & WON'T LOAD UP. KAYO HAVE SUDDENLY DECIDED IOS 13 REQUIRED, DIDN'T INFORM ME BEFORE I PAID MY MONTHLY SUBSCRIPTION, OTHERWISE I WOULD NOT HAVE RENEWED. REQUESTED A REFUND BUT THEY FLATLY REFUSED. UNABLE TO UPDATE MY IPAD PAST IOS 12.5.5.
VERY POOR CUSTOMER SERVICE, VERY BAD ATTITUDE FROM THEIR STAFF WHO JUST SAY 'TOO BAD, NO REFUND, GO READ OUR TERMS & CONDITIONS'.
STUFF YOU KAYO, YOU WON'T BE GETTING ANY MORE OF MY MONEY!!

Should not get a rating. Dishonest service trying to scam me. After 1 year of good viewing, suddenly I have to sign in again & I can't as mssg on screen says 'firmware not updated' on a 3 month old TV. Went thru chat system & a rep called me from a landline supposedly in Victoria. Rep told me I had to pay annual fee to him for some upgrade $170 immediately. I refused & he hung up leaving me with unresolved problem app no longer works on my TV but does on my phone!? This after rep says my IP address has a disease that must be fixed or it will get worse! Is that a threat? After this experience alone + reading many poor reviews, if Kayo cannot resolve my issue ASAP they have lost me. I will go to Foxtel, report to ACCC + may contact Radio 2GB Sydney, Ray Hadley. Shape up or ship out Kayo!

Closed my Kayo account in January, been charging me for 6 whole months for nothing. These people are legitimate criminals and belong in jail. (Watch some NPC come in and be all like "oh sir we're sorry you've had this issue let me look into it for you" just give me my money back and get a new job, don't bother with the dumb message, cheers.

Honestly the worst customer service experience I've ever encountered.

I tried to sign up for a new account, but somehow this account got merged with an existing one. I entered my credit card details and then cancelled as soon as I realised what was had happened - within a few minutes.

They charged my credit card even though I never accessed the service (and was not able to) and are now refusing to refund the charge.

Terrible chat service that is supposed to be a human but would hardly pass the Turing test here.

A $200 bill has appeared in my credit card statement - until then I was not aware of streamotion - but in 2020 I took a Kayo subscription - I don't recall having renewed it - certainly didn't this year and haven't used Kayo

Kayo charged me for a month subscription and I can only access the freebies trying to get them to fix the problem is a joke I have had emails of supposedly 4 different people asking for the same information and still can't access what I paid for and cannot get a refund stay away from them they will eventually scam you

I'm very glad I only had a free account with Kayo Sports. It's a nightmare trying to unsubscribe from them. If you value your sanity, don't go hear them.