Our designer and store was not able to get our selected faucet and stated it was back ordered only to find out we could not get it because it was discontinued. We saw KB authority had 3 in stock. The... Voir plus
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Lisez les avis des autres
For those buying a Stylish 42" undermount 70/30 split bowl. Customer service says you need a 45" or larger sink base. This is partly correct. If you are installing in a Frameless cabinets a 42" frame... Voir plus
I made multiple purchases from KBAuthority including two James Martin vanities and a few plumbing accessories. The help in the purchase process from their staff was very good and the products were del... Voir plus
My 5 year old Toto toilet lost the small plastic cover on the left side of the Washlet. It looked really unsightly in our newly remodeled bathroom and after a fruitless search I was about to give up a... Voir plus
À propos de l'entreprise
- Magasin de matériel de cuisine
- aussi dans
- Magasin d'articles de salle de bains
- Rénovateur de salle de bains
Informations provenant de diverses sources externes
We strive to provide excellent kitchen and bathroom appliances from top name brands.
Coordonnées de contact
37th Street 331, 11232, Etats-Unis
- www.kbauthority.com
4,4
Excellent
325 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Great customer service
16 octobre 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for your review! We’re glad to hear you had a great experience with our customer service. We truly appreciate your business and look forward to helping you again
So Happy I Ordered From KBA!
Easy to order! Product came properly and safely wrapped. Would highly recommend to others and order again myself! Thank you!!!
8 septembre 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for the great feedback! We’re happy to hear ordering was easy and that your product arrived safely and well wrapped. We truly appreciate the recommendation and look forward to serving you again in the future.
Just a terrible company
Just a terrible company, after the first delivery of a new tub and plumbing was damaged upon arrival, the second delivery is missing the plumbing. Now KBA refuses to communicate with me and won't deliver the plumbing parts.
12 décembre 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for sharing your experience. We’re truly sorry for the frustration this situation has caused and understand how upsetting it is to deal with delivery issues, especially on a project as important as a new tub installation.
This is not the level of service we strive to provide. A damaged first delivery followed by missing components on the replacement is unacceptable, and we fully understand why this would leave you feeling frustrated. We take concerns like this seriously, and lack of communication is not how we want any issue to be handled.
There are cases where replacement parts and freight claims require coordination with the manufacturer and the carrier, which can cause delays. That said, we recognize that clear, timely communication should always be maintained, and we apologize if that did not happen here.
We want to help move this toward a resolution. Please reach out to our customer service team directly at CS@kbauthority.com
with your order number, or request escalation to a supervisor, so we can review the status and work toward completing your order. We appreciate you bringing this to our attention and regret the experience you’ve had.
We had such a great experience
We had such a great experience! Our toilets were delivered incredibly fast, and the delivery person was so kind and helpful. We did receive the wrong bidet seats initially, but their customer service was amazing. They responded within a day, sent us return shipping labels right away, and as soon as they received the return, the correct seats were at our doorstep the same day.
They are insanely fast with communication and always so kind and helpful. Truly one of the smoothest customer service experiences we’ve had. Highly recommend!
7 novembre 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for sharing such a thoughtful review! We’re thrilled to hear that your toilets arrived quickly and that the delivery experience was positive. While we’re sorry for the initial mix-up with the bidet seats, we’re glad our customer service team was able to resolve it quickly and smoothly for you.
Fast communication and taking care of issues the right way are very important to us, so it means a lot to hear that this was one of the smoothest customer service experiences you’ve had. Thank you for your patience, your kind words, and for the recommendation. We truly appreciate your business and look forward to helping you again in the future.
The kbauthority website is super easy to order from.
The kbauthority website is super easy to use—the whole process from ordering to payment and tracking your shipment is really simple and hassle-free.
24 juillet 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for the great feedback! We’re happy to hear that our website was easy to use and that the entire process—from ordering to payment and shipment tracking—was simple and hassle-free. We truly appreciate your business and look forward to serving you again.
This was my first experience with KBA+
This was my first experience with K&B. I couldn’t be more pleased with the competitive pricing , the ordering process, quick delivery and how well the fragile item was packed to prevent damage in shipping I will purchase other items in the future and recommend K&B to others
8 mai 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for sharing your experience! We’re thrilled to hear that your first purchase with us went so well from competitive pricing and an easy ordering process to quick delivery and careful packaging of your item. We truly appreciate your kind words and recommendation, and we look forward to helping you again with future purchases.
it was easy to place the order ans it…
it was easy to place the order ans it arrived quickly. Was great quality.
8 mai 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for your review! We’re glad to hear the order was easy to place, arrived quickly, and that you were happy with the quality. We truly appreciate your business and hope to assist you again soon.
Their customer service is horrible!
Their customer service is horrible, they lie and don't honor the promise on their website! Their website states, "Low Prices Price Match Guarantee." They don't honor that. I purchased a Modway Solana headboard for $271.69. Since their fulfilment and delivery was taking so long and I needed it by a certain time, my Designer started searching other sites. She found it on Wayfair and Walmart for $175.79, which is almost a $100 difference. I contacted KB Authority three separate times only to be given the runaround, them stating they do price match but it's no guarantee (contrary to their website) and they said they would call me back but no one called me back from any of the times I called. I had to call my credit card company, Capital One to dispute the charge and they had me file a price match claim with VISA, which I'm waiting on their decision to match the price. My Designer and I will never shop with them again. I want to spread the word on their dishonest practices.
Response to Kitchen & Bath Authority's reply 9-25-25
All of what you said is not true! I called the Friday after I placed the order to request the price match. Your rep couldn't see in your system is if my order shipped and he stated that he would contact the supervisor about the price match and call me back, which he never did. So I guess your supplier is different than Wayfair and Walmarts because it doesn't seem that their supplier was affected by tariffs since they were selling it for $95 cheaper than your company. You did not offer me a 5% discount. I ended up getting a price match through Visa's Business Card Program. You never intended to give a price match and your website has false advertisement. Your company will end up closing due to your dishonest practices.
4 septembre 2025
Avis spontané
Réponse de Kitchen & Bath Authority
We’re sorry to hear about your frustration and we’d like to clarify the situation. Your price match request was submitted after the item had already been delivered. Had the request come in prior to shipment, we would have had more leverage to adjust the order in line with pricing at that time. Unfortunately, by the time your request was made, supplier costs had increased due to tariffs and the pricing program had changed, leaving us unable to match the lower prices you found.
That said, we still offered a 5% discount as a goodwill gesture. We regret that our communication did not meet your expectations and understand how this caused frustration. Please know we are reviewing our processes to ensure our policies and responses are clearer going forward.
easy ordering, exact product
product was exactly as advertised and was a perfect fit and has worked great since install
24 avril 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for taking the time to leave this wonderful review! We're absolutely thrilled to hear that your entire experience was so positive from start to finish.
It's great to know that our ordering process was straightforward for you - we work hard to make sure customers can easily find exactly what they need without any hassle. We're especially pleased that the product arrived exactly as advertised and was a perfect fit. There's nothing worse than ordering something online and having it not match expectations, so we put a lot of effort into making sure our product descriptions and specifications are spot-on.
Most importantly, we're so happy to hear it's been working great since you installed it! That's exactly what we hope for with every order. Reviews like yours really make our day and help other customers feel confident in their purchases.
Thanks again for choosing us and for sharing your experience. We truly appreciate your business and look forward to helping you again in the future!
Great source for top brand kitchen and plumbing items!
I searched long and hard for accessories for a discontinued Franke sink for a client’s new kitchen. Fortunately, finally found the desired accessory on KBauthority.com! Client is pleased and I am delighted. Item was shipped promptly and received in good order.
1 mai 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for this fantastic review! We're absolutely delighted that we could help you find exactly what you needed for your client's kitchen project.
We know how frustrating it can be to search for accessories for discontinued items, especially when you're working with a client who has their heart set on something specific. It's one of the things we take pride in - maintaining inventory of hard-to-find items and accessories for top brands like Franke, even after they've been discontinued. We understand that sometimes the perfect piece for a project isn't always the newest model on the market.
We're so pleased your client is happy with the accessory and that it arrived promptly and in perfect condition. There's nothing better than knowing we've helped complete a kitchen project successfully and made both the professional and their client satisfied with the result.
Thank you for trusting KBauthority.com for your specialized needs, and thank you for taking the time to share your experience. Reviews like yours help other designers and contractors know they can count on us for those challenging-to-find items. We look forward to helping you with future projects!
They had what I wanted at a reasonable…
They had what I wanted at a reasonable price and delivery was quick.
21 avril 2025
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for your review! We're so glad we had exactly what you were looking for and that our pricing was reasonable for you. We work hard to maintain competitive prices while keeping quality products in stock.
It's great to hear that the delivery was quick too - we know that when you need something for a project, waiting around isn't an option. Our team puts a lot of effort into getting orders processed and shipped out as fast as possible so you can get on with your work.
We really appreciate you taking the time to leave this feedback. Simple and to the point reviews like yours mean a lot to us because they let other customers know they can count on us for good products, fair prices, and fast service.
Thanks for choosing us for your purchase, and we hope to help you again soon!
Réponse de Kitchen & Bath Authority
Thank you so much for this wonderful review! We're absolutely thrilled that you love the product and find it beautiful. There's nothing better than hearing from a customer who's genuinely excited about their purchase.
We really appreciate you taking the time to recommend us - word-of-mouth recommendations from satisfied customers like you mean the world to us. When someone says they'd highly recommend a product, it tells other potential customers that they can shop with confidence.
Your enthusiasm really made our day! We're so happy we could provide you with something that not only works well but also looks great in your space. That combination of function and beauty is exactly what we aim for with all our products.
Thanks again for choosing us and for sharing your positive experience. We truly appreciate your business and your recommendation!
Best prices and quality brands
KBA was super easy to work with and they were able to answer my questions about the product prior to me placing the order. They shipped the item quickly and they had the best price on the sink we ordered.
4 août 2024
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for this fantastic review! We're delighted to hear that your entire experience with KBA was so positive from start to finish.
It's wonderful to know that our team was able to answer all your questions before you placed your order. We believe that having the right information upfront is so important, especially when you're investing in quality items like sinks. Our staff works hard to be knowledgeable about all the products we carry so we can help customers make confident decisions.
We're thrilled that we had the best price on the sink you needed! We work diligently with our suppliers to offer competitive pricing on quality brands without compromising on service or product quality. It's always rewarding to know that customers can get both great value and excellent service.
And we're so pleased the shipping was quick for you. We know that when you're working on a project, timing matters, so we do everything we can to get orders processed and shipped out promptly.
Thank you for taking the time to share your experience and for choosing KBA. Reviews like yours help other customers know they can count on us for competitive prices, quality brands, knowledgeable service, and fast shipping. We truly appreciate your business!
Decent light fixture; wrong globes; customer service doesn't resolve issues
We bought a new light to go over our kitchen table. When it arrived, the light globes were much different than we were expecting based on the picture shown on the website. We called at least 3 times to rectify the situation offering various solutions, i.e. a partial refund that would allow us to purchased new globes that looked more like what we thought we were getting or even them sending us different globes. They said they'd contact the manufacturer and give us an answer. Every time they said they'd call us back, we had to call them back as they never did follow up with us. Eventually, we just gave up. We bought new globes and kept the old ones in storage in case we ever sell the light and can offer different globes with us, but they are really just taking up a lot of space, so we may have to sell them to recoup some of the additional money we ended up spending on new globes. While their customer service reps are friendly, I'd still rate their customer service low because there's no follow-up to issues, and they don't really do anything to offer resolution besides offering you a return that they charge a lot of money for. Check the restocking fee before you place your order. We knew about it, but we were set on that light and knew we wouldn't return it. We did give feedback to the company to get more accurate pictures to update their website with so that people would know which globes they are actually getting. They also did nothing with our feedback. I wouldn't likely order with this company again as it just ended up causing a lot of stress.
14 avril 2025
Avis spontané
Réponse de Kitchen & Bath Authority
We sincerely apologize for the frustrating experience you had with your light fixture order and our customer service response. Your feedback is incredibly valuable, and we take full responsibility for falling short of your expectations.
You're absolutely right - when there's a discrepancy between what's shown on our website and what arrives, we should be doing everything possible to make it right quickly and efficiently. The fact that you had to call us multiple times and that we failed to follow up as promised is completely unacceptable. No customer should have to chase us down for resolution to a legitimate concern.
We also hear you loud and clear about our product photos needing to be more accurate. You raise an important point about the challenges of photographing certain materials - glass and mirror shades can be particularly tricky to capture precisely in photos due to lighting and reflection variables. This is exactly why we always encourage customers to visit showrooms when possible to see products in person, or to request samples before placing larger orders. We realize we should have been more proactive in suggesting this option to you given the nature of glass globes.
We understand that you ultimately had to spend additional money on new globes and deal with storing the originals - that's not the experience we want any customer to have. While we know this particular situation can't be undone, we're using your feedback to train our customer service team on better follow-through, establish clearer protocols for resolving product discrepancy issues, and be more upfront about recommending showroom visits or samples for items like glass fixtures.
Thank you for taking the time to provide such detailed feedback, even though your experience was disappointing. Reviews like yours help us identify where we need to improve, and we're committed to doing better for future customers.
False advertisement and scam!
KB+A is a scam website that promises free shipping when you order but then emails you demanding you pay a shipping drop fee or they will cancel your order. Their website lists false advertising of prices, in stock items, shipment dates and free shipping. KB+A has the absolute worst customer service I have ever dealt with! I ordered a sink off of KB+A based upon their listed price of $374.79. This included free shipping. Their website also stated that they had 3 sinks in stock and ready to ship in 3- 5 days. Two days after ordering, I received an email from KB+A stating that I had to pay an additional $159 to proceed with the order because the sink was discontinued and it had to be shipped to me from the manufacturers warehouse. I called and spoke with Chino who was of no help. I asked for a Manager and when I was transferred, I was hung up on. I called back and spoke with Taylor who said she was a manager, but she was not. Taylor gave me a run around story about why I was being charged an additional $159 fee. First she said it was because they had to outsource the sink and it was not a shipping fee. Then, she said it was a manufacturers shipping fee. I asked for another manager as I was getting nowhere. I was transferred to Stephanie Rodriguez who said she was a manager. She is not. She is a sales rep. I have now been lied to THREE TIMES! I explained to Chino, Taylor and Stephanie that their website says free shipping and that it says they have 3 in stock. Stephanie said it was 3 in stock for the whole United States. As I was on the phone with them, their website still listed the product as available and ready to ship but at a much higher price. I told all 3 representatives this and that it was false advertisement. They all said their website is not live and needed to be updated. I tried to work with them, even offering to pay at least $50 of the $159 shipping. They refused to cover the shipping considering they were at fault. Stephanie then interrupted me and said she had already canceled my order. When I told her I would be contacting the BBB, she told me to go ahead and then hung up on me. This company has so many inconsistencies. Their employees are very rude and untrained. The company website needs to be shut down.
18 juillet 2025
Avis spontané
Price can't be beat
Same brands, same quality, but man - prices can't be beat!
8 avril 2025
Avis spontané
Everything was delivered as ordered and…
Everything was delivered as ordered and was great quality!
5 juin 2025
Avis spontané
Great seller!
Ordered a shower pan from them. The order was processed quickly and I was updated at every stage of shipment through delivery. Very satisfied customer!
22 mai 2025
Avis spontané
Quality of my mirror was great
Quality of my mirror was great. Shipping was expedient and well packaged. They followed up with me to make sure my order arrived unharmed. Would definitely use them again.
3 avril 2025
Avis spontané
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