Keeta Global Avis 

Worst service ever

Meituan’s overseas booking system has a dangerous technical glitch. I searched for a hotel in Vancouver, Canada, but their algorithm misleadingly put a hotel in Virginia, USA as the #1 result. Even worse, their customer service is a total nightmare. I reported the issue immediately, but they used a stalling tactic ("wait for 24 hours") for over 60 hours, which deliberately blew past the hotel's cancellation window. Because of Meituan’s severe negligence and broken support system, I was left stranded in a foreign country and forced to sleep in my car. Absolute fraud and horrific corporate responsibility. Avoid Meituan and KeeTa at all costs!

this company is a trash, they deducting money to others account without ordering, then when I asked then to check if have some order they are receiving in my account they said its nothing, then why they deducted my money and the worst is they said they cannot do anything ...horrible company

Delivery Person
- Rang the bell, after 1.5 seconds rang the bell again. He thinks I am the Flash 😋😝

Customer Service
- They don't care about your complaints 😂🤣

Don't ever use this service. Uninstalled!!!

My experience with this service has been extremely disappointing. Customer support agents repeatedly delay matters, dismiss complaints, and fail to provide any meaningful resolution. Missing items are not compensated for, and some delivery drivers are rude and behave very unprofessionally.

Complaints seem to be completely ignored. Orders often take more than an hour to arrive, and in some cases they do not arrive at all. I even had an order returned to the restaurant without any delivery attempt. One employee kept postponing the issue and raised his voice at me, yet no action was taken.

Other delivery companies take customer complaints seriously, solve problems quickly, and provide compensation when necessary. This company does none of that. The entire service feels careless, disorganized, and unprofessional.

I have now deleted my account because the experience has been consistently terrible. Orders are either late, incomplete, or never delivered, while the staff continue to waste time instead of helping. This is by far the worst delivery app I have ever used. You have permanently lost me as a customer, and I will never use this service again.

Stay away from this app.I was charged more than the amount shown in the app. The final payment was higher than expected, and customer support did not properly resolve the issue. Customer care was just say anyway the delivery is done and apologize.The discounts is misleading too.Very disappointing experience.

Keeta Worst app ever!!!they are saying that the location of the store is out of area when it’s 9 mins away from my work which they will deliver and whatever phone I use it’s still showing same location in the app. Almost 3 hrs of waiting until they cancel my order!!!this is the second time.the first incident happened they said it was delivered but I didn’t received the food !!the driver didn’t deliver the food and also didn’t answer the call at all!!!
Worst customer service they are giving promise time to a customer until they can no longer commit to the time they promise and cancelled the order.

I will never use and never recommend this app to any of my friends and family!!

If there is 0 star I would give 0!!!I don't recommend keeta food at all.The driver wrote he delivered the food but I didn't receive and he doesn't reply the call and the customer service as well.Very bad service and experience.

Disappointing Service with Keeta Food Delivery App

My order was never delivered. The driver didn't deliver the food and didn't even call or attempt to contact me.

I ordered food delivery because I didn't want to go outside, and more importantly, I needed the food to take my medication. Simply refunding the order did not solve the problem. By the time customer service responded, the restaurant had already closed, so I couldn't even reorder and had to go without my meal.

What disappointed me the most was the customer service. They only provided generic, scripted responses saying, "We will refund your order." A refund is the bare minimum when you fail to deliver. Customers deserve accountability and genuine concern, not template replies.

This experience has completely destroyed my trust in Keeta, and I won't be using the service again.

I dont recommend them as a food delivery company as they always delay in delivering the food more than 1 hour from the expected, dont deal with them for health purposes

Terrible customer service and support system. Avoid. They can be cheaper at times, especially with promos - but if you ever have an issue their support is terrible. I’ve ordered from them three times, TWO of those times there were issues with missing items and ruinined food - they refused to give refund, offering a token 15% voucher as an apology. Absolute joke - stay with the reliable firms.

Extremely disappointed with Keeta. I received spoiled food from Pasta Amore restaurant on their platform —the pasta smelled sour and was clearly unsafe to eat. Instead of taking responsibility and providing a fair resolution, I was told there was no refund. A food delivery platform should stand behind the safety and quality of the food sold through its service. Customers should not have to pay for food that is spoiled and potentially harmful. I expected much better customer support and a customer-first approach. Until Keeta introduces a fair refund policy for cases involving unsafe food, I cannot recommend using this platform.

In term of customer service they r the worse. My delivery delayed 1 hr. And no body notified me unless I contacted them through chat. And what more worse is they dont care about the review or th3 feedback. And u cant even cancel or refund ur item. U r eligible to accept regardless the status of the delivery. This is my last order from them.

2547753232 this is my id iqama i have account
Keeta Company is the best food company in the world...my job location is jeddah,Saudi arabia

Worst customer service ever! I received a completely incorrect food order, and when I contacted customer support, they refused to help or offer any refund for their mistake. Unacceptable and unprofessional app. (Order ID: 4256823286434732

Its way far from food delivery service u never get ur food delivered on time or hot i think need customer service a serious training will delete the application so i dont do mistake again and order from
Them

I ordered food, and after 2 hour's wating, they told me we are sorry Your Order Delivered by mistake to other one! And easy order again!! How is that at midnight and that order for my kids ! Very bad reating
52600719.

Ordered from Keeta and there was one missing Item and released it when I received the order itself ,the rider had no option to raise the issue .

When I raised the issue ,the customer support needed the product receipt and when gave the summary what's on the app (where could have checked ) and then asked for pictures ,how will have a picture of non delivered product.
These can happen but the service provider has to have solution ,I had similar issues with Talabat but they checked and the funds were reversed .

Will not recommend the app to anyone.

The customer support is so arrogant with no solutions.

I was charged more than the amount shown in the app. The final payment was higher than expected, and customer support did not properly resolve the issue. Very disappointing experience.

It’s been almost 3 hours and I still haven’t received my order. This is extremely disappointing and unprofessional. I’m literally starving here waiting for food that should’ve arrived hours ago