KKday Avis 231

We booked + pre-paid a private speed boat tour in El Nido with KKday. They stated in the booking that the tour was 100% refundable up to 2 days before the tour date.

We contacted the 5, 4 and 3 days before to tour asking them to cancel the tour and refund the $370 USD back to our credit card. They ignored all of our requests...and we never heard from them.

Avoid this shady operator at all cost.

Kkday possibly a scam or really bad business. There's a projected storm on our planned day trip and they refuse to reschedule. I was not even asking for a reimbursement, just a reschedule. This company doesn't care about it's buyers, just the money they get.

Purchased tickets because Kkday advertises 'instant confirmation'. Got email confirmation right away just to get an email 2 hours later that it is sold out, and will be refunded. I don't care about refunds. I care about instant confirmation. Kkday, stop advertising what you can't promise.

1. I tried to purchase an USJ express pass and the system didn't allow me to purchase 2 at the same time but rather 1 at a time. So I did it and it ended up giving me two different time slots.
2. The system shows the currency in AUD but it charged SGP in the end and costing me higher exchange rate and credit card exchange rate surcharge.
Now I regret not to purchase the tickets on Klook instead.

Totally bad experience!! Bought the JR Pass on 1st March 2023. However several times of delivery attempted failed but no phone call received particularly on receiving the delivery. After 2 weeks realized it still haven't arrived. Contacted support team but slow in reply. Only can call through kkday app which my friend helps me. Defer me to the a tracking website after that to courier services contact support since the product have been delivered (I need to call it myself) and it will take 2-3days for investigation. My trip will be in a week time. I'm not sure will they refund or how beause I'm too dissatisfied with their service! Please don't buy from them.

We had the best tour guide and driver name Tapaz. Best trip ever!

Very BAD agent, booked activity 2 weeks ahead but realized wrong dates immediately message to cancel but got rejected unless 100% cancellation fee.
DO NOT USE This agent.

Worst customer service ever. The agent was very rude and did not provide any solution to the issue. The agent had a bad attitude and was yelling at me.

Dont use these guys, chaged foreign transactions fees even though I paid in my own currency.

Not interested in helping.

We’ve used KK day for a trip in Philippines. It’s a bit pricey but it was incredible! Could be more transparent with additional things you have to pay for during the trip and improve on options for veggie customers

Worst travel agent ever! I had purchased Taiwan Rail tickets through KKday. Taiwan Rail refunded one of the tickets to KKday due to an expired visa, but KKday refused to send the money back to me. Only after I complained to my credit card company did KKday return the money to me, and they pretended to do so happily, in the name of good customer service.

Very misleading. Purchased Universal Studios Japan Express pass, particularly due to the inclusion of one ride, downloaded the vouchers and it states clearly that the ride that we want to go on is closed on the date we travel. We would never have bought the pass had we known. Emailed KKDAY on the same day I bought the tickets and they said they can't do anything about it.
Misleading advertising to say a ride is included when you know that its not.

Unable to reach customer support, we have our booking for tomorrow and till now there is no response from their side. We have emailed them in the morning but no response. We need the pickup details but are not able to locate our order on the app. Only emails are coming through.

was not able to even obtain a refund on a ticket that was stated as fully refundable. what a scam, stay away.

Scammers!! Be careful of this company!
I booked with my friend an activity in Kyoto that includes a Kimono rental.
When we went to the address mentioned for the activity, there was no Kimono shop at all. We asked several people and everyone says there is no Kimono rental in this area.
We were scammed and the customer service didn't accept to refund su and they didn't give any explanation.

If I could give a zero star rating I would definitely do! I had such a bad experience and I cannot recommend this tour especially the guide. Such a weird and creepy person tried to hit on me all the time. He didn’t want to call my name the right way, while having lunch he asked me to sit down on his legs and before bringing me back to the hostel he asked me to join him in his hotel. This man should definitely not work with tourists!

Further I was really disappointed about the whole tour because I booked a sunset tour according to the booking itinerary. The only reason I have booked this tour was to watch the sunset but we left around 3 pm back to Chiang Mai so you can imagine that we missed it.

This is my very first time I write a bad review but I’m thinking that tourists have to know what they can expect. I never feared coming back home again like this time. That is why I get of the car with the other travelers at their hostel and walked all the way back because I didn’t want to be alone together with this weird guide. In hope that he’ll never guide a (girls) group again, this review might helps other travelers to sensitize to take care by going on a trip by their own.

The website was showing the slot we wanted was available and it allowed us to book. Few days later KKday came back informing us that that date is unavailable and suggested another date but went ahead to charge my credit card anyway when in fact there isn’t any availability. The published information was inaccurate, and we weren’t planning to stay at that place for a week we couldn’t have reschedule our entire travel plan to accommodate kkday’s calendar. On top of the inconvenience that they have cause due to their incompetency and inability to update their information accurately , I was using an overseas credit card, the refund came a week or so later and I have lost SGD120 due to the fx lost. KKday is being irresponsible and unprofessional and my lost was due to nothing but KKday’s lack of ability to run an organisation in an acceptable standard.

Booked private tour to the zoo on 8th Nov 22, no driver came to pick us, we have to call kkday to find out they didn't book anything, yes they took my money and did nothing.

Not bad, everything worked out. But communication/service could be better.

I have bought fast pass to universal Japan. They gave me separate hours for a couple!!
They didn't mention it before. I didn't even know there are hours for the fast pass. I also had to book 3 tickets since I couldn't book the same pass for 2 in the same order!!