KLM Avis 

KLM Customer Service is a joke! One delated flught which was understandable resulted in a missed connection. The substitute flight was cancelled after sitting on the plane for nearly 2 hours. Next available flight was the day after. We had no help with booking hotels and taxis, I lost one day of a short holiday and accumulated nearly 300 euros expenses. The compensation help line is blocked at every point with repetitive questions, obviously designed to determine people claiming. 3 weeks on I am still waiting. I sent a WhatsApp message to see how the claim was progressing and I was taken right back to the start of the process, saying my details could not be found.
Disgraceful do not fly with KLM.

KLM IS AN UTTER DISGRACE. THEY DONT DESERVE ONE STAR. They downgraded us from a business class ticket to economy sitting six rows apart at the end of a long haul holiday. Not only that, they transferred the flight to TRANSAVIA , and when we went to board they changed to EASTERN AIRLINES. They refuse to communicate with us for a refund, and remember, there is a refund for the difference in taxes. They said they have pushed our complaint to the top and yet, won't recognise the refund case number. DO NOT USE THIS AIRLINE. Their business class on the first journey was very poor with little service, a dirty seat and disinterested staff. AVOID.

I booked ticket with klm and they cancelled ticket same day and i found out next day .no communication at all. And its been over 7 days and no refund issued yet and today they sent email and said 5hat I'm not eligible for refund.i paid over £3600 for 6 tickets.they conning people

I booked a dlight and klm cancelled same day and its been 7 days and no refund issued yet. Terrible customer service

Complaint number C-9568787

I've not heard from KLM since our complaint regarding our baggage being lost during our flight from Amsterdam to KL thus incurring cost of taxis back and forth to the airport which takes 45 minutes each time from our hotel. First time travelling with KLM and probably be our last!! We have families out in KL and we travel often, won't be putting a good word in for KLM due to the bad customer service, still waiting to hear back!!

Over the last few years have had many flights cancelled or delayed. The latest one was on arrival in Leeds was told 20 passengers were on standby list i.e. 'no solution yet' as the aircraft broke down and they sent a replacement with 20 fewer seats! Missed connection due to this. Tried to claim on compensation site, but this was not working. Tried to speak to somebody on WhatsApp (as phone appears impossible), and was just told, before I could tell them what the problem was, to go to the not working compensation site. Poor respect for customers, impersonal, unreliable. I would avoid if you can.

Couldn't upload passport details, used the chat to provide the details, was told they had been updated but the website is still asking me to upload my passport. Phoned customer services, went through all the options and was disconnected before being put through to an advisor, twice.
This company is a joke.

I believe in need to express my feelings about KLM provider.
Absolutely horrible customer service at the airport really missable zero compassion or empathy very poor service
Online check in again OMG you can’t process boarding pass so again you have to back to face to face customer service absolutely disgusting
Your hand luggage apparently it’s not guaranteed so you may end up check in - why ?
It is my first experience with that airline and definitely last one
Wizzair or any other cheap provider are so much better unfortunately

Flight cancelled at 30 mins notice. Offered 8 hour diversion via Edinburgh the next day rather than 1 hr direct flight to London. Staff utterly clueless.

Unpleseant experience. Delayed ať Amsterdam Airport. 30 minutes waiting in plane without any explanation and without crew care. Unconfertavle seats, too small. Food good and service very good.

This is the WORST airline my family have ever flown with. We booked KLM for travel to our wedding in Italy, and on the way out the first flight was delayed, and we almost missed our next KLM flight, we were the last 2 allowed to board after sprinting through the airport.. It was lucky we are fit young runners, otherwise we wouldn't have made it. They shouldn't allow booking of indirect flights with such minimal transfer times between to allow for chances of delays. It was extremely stressful and upsetting. Then our baggage didn't arrive in Italy due to the delayed first flight, which had a lot of our wedding craft and suits in.. It was missing for over 8 hours which is the minimum for claiming compensation. We had to pay for transport to go back to the airport to collect and missed the first evening party of our OWN wedding. We asked them to pay the 40 euros for fuel and parking and they were SO rude and refused to pay anything with no clear reason. 40 euros!!

Then on the way home, our first flight was cancelled due to a technical error. We understand these things happen and glad no one was hurt, but the way KLM handled this was diabolical!! They made us sit on a plane in 40degree heat, no aircon, for 2 hours, only to take us back off. My sister had a panic attack from the heat, and my niece and nephew and ederly grandparents were absolutely sweating buckets and upset, it was abuse. They then made us wait in the airport from 5pm until midnight, telling us that a hotel for my family would come available soon, which was a lie, it was a different excuse every time, and come 11:30pm, my dad ended up having to pay over 2500euros for a hotel for us all on his credit card and arrange taxis as KLM kept saying there would be a hotel, then last minute there wasn't one, then there would be a taxi for us, but there wasn't any taxis to take us either, so we also had to arrange that. They then couldn't even get us on a flight until the Tuesday (this was a Saturday!), and even said they wouldn't pay for a hotel for 3 nights anyway, the max is 2, even thought their next flight was the Tuesday!!

NOW we are going through the god awful claims process. The claim was submitted 8th June, after multiple system failures, we ended up having to submit the claim over the phone, which kept cutting out and we kept having to call back. My poor dad, who was the only one who had a credit card large enough to cover all of this for my side of the family, has not heard a peep! .. but he has had the same automated emails every day saying he hasn't submitted his receipts etc. (which he did on the 8th) and now has submitted them several times since, yet still gets this same email.

He has called several times to just get automated responses, and today he got through to a woman who said 'its still being processed' and she couldn't give a timeline or amount he would get. Ridiculous, considering my husbands parents also submitted a claim on the same day for their costs, and got their money 3 weeks ago. Yet their claim was smaller and not as much as a stress to them as it is for my dad financially.

You seriously need to employ more workers for handling claims, or better yet, train your ground staff properly to arrange hotels/taxis etc from the offset if a cancellation occurs, and then you wont be receiving such a high volume of claims! Fix your website too so people can submit claims without error messages, and stop with the constant automated emails claiming people haven't sent info, which is clearly a delay tactic. If it gets to another 2 weeks, we will be seeking legal assistance to claim for all this compensation and more due to the emotional distress and any interest that accumulates on the credit card, so it should be in your best interest to sort this NOW!

DO NOT USE KLM!

Flight from seoul to amsterdam that took 14 hours with one food is rice and some sauce, i have been using many airlines that they have two types of foods that you can choose, but klm have one food only rice and sauce without any protein for 14 hours.

Very bad experience with KLM from Amsterdam to Cape Town on Monday 14th of July. 11 hours flight with upgrades and everything. Do not buy the streaming pass. Passenger: Mahmut Mazlum

I got an email asking me to add travel documents. Tried to upload my passport details (6 times!). Even though it said scan successful, it wouldn't let me go any further. I even tried entering my details manually with the same result. Tried to use chatbot, which was useless as after waiting an hour with no response, I gave up! First time I've used this airline, don't think I'll be using it again based on this experience.

Trying to change my booking - tried online. Said no flights available on my new dates. There are available flights.

Tried the virtual chat. Nothing happened - for ages. Nothing happened at all.

Tried WhatsApp and the Virtual Assistant. Couldn't find my booking. Then could. Confirmed I can change my flights. WhatsApp came back to me at 3am UK time to progress my query.

I've got to speak to their call centre.

Eventually got through on the phone today - apparently I am entitled to change my ticket (I paid extra to be able to do that) but I can't do it online. Even though the facility is on line. But they can't put a flag to say my type of ticket can't be changed on line. Pathetic.

Two days later - spoke to the call centre. They can't do the change immediately. Their computer system doesn't compute - so they have to send my request to a team of people with a calculator who will get back to me. That will take three days.

Came back to me after five days - I've got 24 hours to call the contact centre and make the change - I'm still holding on after 50 minutes. KLM can't even tell you where you are in the queue.

Somebody tell the IT director about the invention of the computer. And then sack him, the Head of Customer Service and most definitely the CEO who says on their web site how important customer service is. She has absolutely no shame.

UPDATE - one month later, get a response to my email. They are sorry, but they are very busy. Laughable.

It’s unbelievable but I flight with KLM multiple times a year and none of their technology (app or the website) ever work! Surely if Ryanair can do it, so can KLM?! The amount of time I waste for trying to check-in, input my ID details etc is staggering. It’s about to sort out your technology!

We showed up 2 hours early. Still had to check inn handluggage.This was of course left behind.Bought some clothes to meet my relatives. For refund I ended up in online loops or everlasting horrible tlfmusic ques. A company based on cheating and lying. Jostein M.

Flight from Amsterdam cancelled, re booked to Leeds Bradford. Had to pay for a taxi back to humberside. Claim for compensation rejected. Arrived at Humberside airport over 3 hours after we should. Shocking.

Terrible customer service and communication. Booked hand luggage only to speed up my journey. When it came to checking in I wasn’t able to get a boarding pass and was told to go to a desk at the airport, needed to allow extra travel time for this. Then I got told I was forced to check in my hand luggage because the flight was full. This was never communicated up front in this way and I was not given an option to upgrade to a ticket where my hand luggage would be guaranteed on board. Now I’ll have to check in my bag full of fragile items and will have to add an hour on the other end to wait for my bag to arrive. KLM has literally stripped down any bit of customer service to the bare bone. Will not be flying with them again.