KLM Avis 

Crap company discriminators against disability’s. Book flight check all life support equipment is ok to check in comes to check in they refuse at the check in desk utter scumbag of an airline worse airline ever and that’s saying something avoid like the plague

This is about the booking process. I have booked with them before and with work I flight quite regularly. The booking process is a complete shambles. I would go through it and suddenly it would go blank and I had to start over. Other times I made it through to the end but the price was wrong and the seats I selected did not show up. After trying over two day! when I finally ordered the tickets they got the names of the passengers wrong. Even my name which was automatically inserted from the Blue account somehow ended up wrong. Now I have to wait for hours on the next to non-existent customer service. Unless you have all the time in the world I will avoid KLM at all cost in the future.

It will be my last time flying this shit company. I have contacted them by whatsapp no answer, by phone I wasted 35 minutes for nothing. Nobody could help me to get a upgrade I am going to pay for that. I don't understand why they have theses channels if nobody helps you.

I will never fly with this company anymore . The service was so bad . My second flight was cancelled on which we were told to book a hotel which will be refunded . After several months trying to get our money back they just stopped responding . I can’t say anything good about this airline .

The quality of food and drinks was poor. One of my flights was cancelled, and the airport staff were not helpful. They found an alternative flight, but only after two days, so I had to book a flight with another airline at my own expense. They later reimbursed me for the amount paid.

As a family of 4 we flew long haul in July. On the return leg we decided to upgrade to extra leg room seats for approximately £50 each. I ordered these online and the total to pay showed as approximately £200 but when I clicked to pay, I was charged £300. I complained to KLM asking for an explanation of the additional charge but was only told that the amount paid was correct (although the amount they said I was charged was different to what I should have been charged or what I was actually charged). Two further complaints and they just keep telling me that they are right in spite of me forwarding the email receipt which clearly shows the discrepancy. Hidden charges are bad enough with KLM now anyway but a random extra £100 for no reason is outrageous. Avoid if you have a choice!!

I’ll never fly this airline again. Currently stuck in a Hotel in Beijing not knowing when we can go home. Customers services rude, unhelpful, and promise they’ll sent confirmation but the don’t. We you ring up they say we made a mistake, promise and then don’t fulfill their promise again. And this goes on and on. What gone wrong with this Airline. They’ve gone from being one of the best to possibly the worst Airline. My family will never fly with them again, so that 4 Long haul, and 16 medium length flight you’ve lost per year for the most appalling customer service. A dog would get better treatment. Shame on you. Avoid this Airline, unless you are fond of poor service, broken promises and very rude customer Service.

It is my second time flying economy with KLM, I am very happy with my experience. The schedule is respected, the seats are big and comfortable, the crew is friendly and professional, the meals are generous and taste fairly good; also the hand baggage allowance of 12 kgs is a nice bonus. I will definitely fly with them again.

KLM is the worst airline I ever took in my life. First time flying last month and flight was delayed 2hours from Accra to Birmingham and we couldn’t take the second flight from Amsterdam to Birmingham that we were supposed to board for 8.15 am. They made us waiting 4.30 for another flight which was 12.30 even though I had stuff to do I waited with my son tired.
I made a complaint and was told will be compensate. KLM asked for proofs that I provided to Tushar Mann who is in Customer care (my son handwritten letter signed ) that was written twice because for him an 18years boy signature is different to the one in the passport that he signed when it was issued last year. First I bought the tickets from my pocket when he was still a minor I don’t know why Tushar Mann was asking for a handwritten letter from him and even though we provided two signed letters with the same signatures he still closed the case without giving my compensation. KLM is the worst airline ever
Fabiola Fiassam

Damaged my bike box, first time I'd ever used it. Bike boxes are build to be pretty robust, but they somehow still managed. So, the reason they're refusing compensation, is because I can't find a quote for an exact replacement part (i.e. because not all bike box components are available as spares). Not a serious airline. Don't bother.

I flew with KLM and had a connection. Arrives 10 mins late but 45 mins before connection. Arrived at final destination, waited 20 mins at carousel. Carousel turns off, noone says anything. Eventually go to help desk and speak to horrible airport staff, no communication from KLM who could of at least told us to go straight to help desk because noones bag from earlier connection is on this flight. Help desk needs this small lil square of paper from luggage tag that I applied myself, noone told me to keep it, noone told me without this they cannot find my bag. Luckily it was stuck on a passport page but if it wasn't the worker said she couldn't do anything. Then she asked me a load of questions about what my bag looked like and what flight I was on, as if she was asking me where it might be. Why tf would it not have say a tag on that links it to my passport/ boarding pass. Why am I answering these questions, she showed me a sheet with 20 suitcases on and said which one does it look the most like. I hate KLM. Hopefully it comes tomorrow, I have just moved alone to a foreign country where I don't speak the language, without my stuff. I have had 0 contact with KLM so not excatly reassured.

Not five stars for the luggage lost side but 5 stars for Danielle the only member of the staff that was helpful over my lost luggage. After 8 calls randomly I got thru to her and she made a real effort thanks

Customer Service is a disaster.
We missed our connection because of train issues.
We bought the flight and train together because KLM promotes this.
The train brokes down on each way. KLM supposedly didn't know about anything. They told us to book a hotel on our own and that the would reimburse it. However a month later and they haven't paid any refund. The staff at the check-in counter was very unpolite. Blaming us for things we didn't do. A disgrace. Keep your customers informed. Paying a lot of money for the tickets and you don't get any customer service at all.

My son was due to fly with KLM from Amsterdam to Tokyo with his school on the 12th of July 2025. However, the pilot on the outbound flight could not fly as this would take him over his hours. My son had to stay over night and board a flight to Frankfurt the following day for a connecting flight to Tokyo resulting in a loss of 30 hours of his trip, due to this there was also unexpected inflated costs of purchases in the airport.
KLM is extremely unhelpful with the claim for a cancelled flight. After numerous emails, they asked for a copy of a birth certificate, as my child is a minor. I have responded, "My sons or mine?" As they have not specified. They seem to have not understood the question and have closed the unresolved claim stating it has been resolved.
I can assure you that the claim is not resolved, and I will pursue this to court if necessary.

Cancelled flight - rebooked onto a new flight and then they lost my suitcase! No customer service person to speak to only bots!!!

Abysmal experience. We paid over £1,200 each for a return flight to Japan. No baggage included. We were only able to buy baggage from KLM for the outbound flight. For the return, we were only able to buy the baggage at during check-in at the airport. A nerve-racking 1h — not acceptable for the price we paid. After complaining to KLM, we received a joke of a response: “we can confirm that your ticket does not include an allowance, but we confirm you successfully purchased it. Here’s you receipt”. Not flying KLM again.

Because of a technical booking error from the side of KLM I was asked to contact them. It took a waiting time of 70 minutes on the phone before somebody responded

This is the worst airline ever.
I flew from Manchester to Nigeria with KLM via Amsterdam. KLM left all my 5 luggage behind. This is the second day and my bags are no where to be found. You cannot imagine the trauma I am going through. Never will I book this flight or encourage anyone to do.
My mistake was that I did not come here to read people's reviews before booking.
Everyone should avoid KLM like a plague.

Avoid this airline at all costs. It was the first and last time we have flown with KLM (I am travelling again to the states in a few weeks and have intentionally paid more for another airline)

To begin, KLM lost both of our bags flying out to LA (there was a "problem loading them"). We were advised they would arrive first thing the next day. We instead spent the entire next day calling the line asking for help, and consistently were told they were on their way. We finally got the number for the local hauler who advised KLM hadnt even released them yet, so this was untrue) they arrived our second day at 7am, thankfully before we were leaving at 8am

On the flight back, the same thing happened with my partners bag. I have never lost a bag before and lost 3 of one trip! KLM then sent what they thought was our bag to our house a day later, it was someone else's bag... My partners bag then arrived 3 days later.

The compensation process was a nightmare, we submitted receipts for both the loss on the way out and return, only for two weeks later to be told we need to submit receipts (it's impossible to log the claim without sending receipts). They then gave us a token gesture of £80 (we'd spent over £200 on emergency toiletries and medication) and closed our case. Customer service doesn't work, you are told one thing to placate you by an agent, then when you ask them to read the case notes, none of it has been actioned)

Please please avoid