KLM Avis 

Booking Reference XI2SRT. Lost Baggage 5.10.25 Cannot be located, no one getting back to us from KLM, long haul flight need baggage and meds within the baggage . Absoloutely no customer service, disgraceful. Please could you call me, the telephone number is on the booking.

Their mobile phone booking application does not work. Either outside of app booking on mobile phone doesn't work.

These people HATE their customers. Contact available via messenger and whatsapp. On the other end are bots or faceless uneducated persons who do not read and reply to the facts you give. It’s hard separate bots from real live personnel. The 1.4 average on TrustPilot is a bit high. Never ever fly KLM.

Now sat on a klm plane been told got sit here for 45mins, the flight only 35mins, had a friend who was going book up 48hrs before but klm wanted over 500 return from Norwich to Amsterdam, the plane is half empty, wouldn't it be more ideal to lower prices and get the plane fuller ,or haven't klm got a buisness brain between them,no brainer really , lost out on my friend coming at a total rip off at over £500, half the price and he would of come, bad management who cant run a buisness to its full potential

We flew from Bristol to Amsterdam in the evening. Instead of canceling the flight due to the weather, KLM went ahead, and we arrived in Amsterdam late at night because of delays.

Naturally, there were no hotels available, and the KLM counter was closed because it was Sunday and late, a situation that should not happen in such cases.

Since it was so late, we basically had to wait on the street until morning because no hotel would take us. This is bordering on endangering people’s health, especially when traveling with older family members who cannot handle this and need access to their medications and other belongings from their luggage. Everything was closed, no car rental, no hostels, nothing, and KLM took zero responsibility.

I would advise anyone not to fly with this airline. They are unprofessional and seem completely overwhelmed.

2 weeks wait on WhatsApp for a chat reply to obtain the email address of the data officer

1 moth wait on data officer response

All I get is an apology!? For a serious data breech during an unstable situation in my country.

Dismissing my complaint as telling me zero will be done,!?

What’s the point of having laws if companies don’t suffer consequences for breaking them?

Damaged bag 10 days ago. I followed the reporting procedure (reported at airport and on KLM website) but no response. Trying to chase up but they don't answer the phone. Tried 3 times today 22min - cut off, 9mins - told I selected the wrong number, 27mins - told it will be assigned to a claim handler but they have high volume of calls blah, blah.
Seems to me they make it so hard for customers to claim people just give up. Awful customer service.
Had a bag damaged with BA and reported at the desk in Heathrow and they filed it and new bag came that week. KLM could learn from that

KLM business international was terrible !
Lounges in Amsterdam were over crowded with no seating for two people together and quality of food in lounge and plane was poor .
On the other hand Air France was great!
KLM lost all luggage on flight from Amsterdam to Bordeaux.
Over 100 bags did not arrive and they were in Amsterdam airport for 4 days according to our Air tags.
Then they were at Bordeaux airport for 5 days making all of us the plane wait 9 days for our bags and then they refused to deliver bags to our house and made us walk over a block to receive them.
The airport staff they ran out of lost baggage forms and they made us wait even though they knew there were no bags coming.
Their customer service was the worst .
They did not know when we would receive our bags
Then they damaged an expensive bag
Never fly KLM
Michael

Customer service non existent - have been in queue on WhatsApp for nearly 3 weeks!! Ever so often get message saying they busy and to click on the message if I still need help but then nothing

Klm cancelled my flight less than 9 hours before I was due to fly . This ruined the whole event for my birthday a day later. I lost out on Hotel costs which were over with £1500. The earliest they could reroute me was the 24th of August when my flight was meant to be on the 21st and my hotels were booked from the 21st of August. I have been liaising with their Customer Care team and I have experienced absolutely terrible customer service they have accused me of boarding the flight which on the 21st this was the flight that was cancelled and they are refusing to give me back my entitled money. I am entitled to my flight refund compensation and hotels costs recovered. They have since refused to engage in further communication with me. I am now forced to go down the legal route to Sue and recover my costs with a solicitor. I will never use KLM again. I’m a frequent flyer with Emirates airline of British Airways and I will stick with them from now on.

Third time in three weeks my flight has been cancelled. Huge phone queue to get a re-booking. Useless advice on the phone about 'visiting the website' to re-book; only two options, none of which are the slightest bit good.
KLM are totally unreliable with zero phone support.

I was to fly with KLM on the day of the cyber attacks on September 20. We were bullied by ground staff when we asked for information and requested support. It was absolutely surreal. We were given no food, nothing. Most people on my flight missed connecting flights. I wish I had read reviews before. I was on a very early morning flight when it wasn't yet publicly known that there was a cyber attack. KLM has no customer support at Heathrow. Early in the morning the customer helplines were not working at all. Later it was impossible to get through. They were unable to issue electronic boarding passes beforehand to people travelling just with hand-luggage so everybody was queuing in the check-in zone. As the situation unfolded all staffers were rude when we asked questions and treated us like nuisance. They were essentially trying to bully us into submission and silence. Because of the technical problems, they only allowed like 20 people to board, the rest of us were left behind and told to go away and wait for an email. I was on a very time sensitive work trip. At no point did I have a chance to talk to a customer service person to discuss my issues, although I spent like two hours hanging on the line. KLM has no customer support at Heathrow. Every request for support from KLM staff at Heathrow was met with rudeness and arrogance. If you put that into a movie you would have thought that was a satire. I missed my trip completely because they never rebooked my flight from London to Amsterdam and claimed I had boarded that flight. They only rebooked my connecting flight to Cape Town and because I was unable to reach any support I ended up going home and missing out on an important work trip. I will never fly with these people again. Now I dread that I will have to be fighting with them over compensations, seeing the reviews. They make RyanAir look like an airline of the year

Thieves, Liars and Crooks.

KLM lost my case on a flight to France. I had hand luggage and they insisted I checked it in at the gate due to the flight being full but I said no that I prefer not too as last time they lost it and as I only had a 55 minutes connection at Schipol but they insisted stating “we promise it will be there for you in Bordeaux. When I got to Bordeaux they had lost it and exactly as I said would happen. They refused to deliver it within 2 days as I was 13km outside the limit for this and then failed to deliver it the next 2 days so eventually I said to take it back to the airport and I will get it there. Well they failed to do that and even deliver it to me at home in the next few weeks so I made a claim for the case and contents plus items I had to buy.

It started as I expected with any excuse not to pay anything. Wrong receipts and then delays and excuses and when you email then it takes days or in some cases 1-2 weeks for them to get back to you. After threatening legal action they paid 50% of my essential purchases and after many emails they said they would pay the rest. They never did but pretended they had and showed me where it had been done which was a different bank account. They said this was the one the first payment was made to which was a lie and I suspect it was a KLM employees bank account.

After 3 months when I submitted my lost baggage claim and sent all the receipts they said that in fact my bag was delivered to me and it was up to me to prove it wasn’t. Another illegal move by KLM and I told them that unless the show me a proof of delivery then I was starting a legal case against them. They never supplied it so this was a clear tactic to not pay anything. Once I started an ADR case against them they said that seeing I could not supply any receipts or a list of items in the case then as a “gesture of goodwill” they would pay 50% of the costs of the items in the case. OK so if I didn’t give you any KLM how do you k is what 50% of the costs are? COULD YOU BE ANY MORE OF A LIAR! I refused this saying it was unacceptable but they ignored it and paid it into my bank. Weird how this went in ok but the essential items reimbursement went to a different bank but they keep ignoring my emails and have not paid this.

KLM are the biggest CROOKS LIARS CHEATS and a company that will happily take your money but won’t accept anything when they fails badly.

So now I am in the process of starting a claim through the courts to recover the rest of my costs.

NEVER EVER will I fly with this disgusting company again.

Had flights to Paris connecting Aberdeen to Amsterdam on my morning of departure I was informed that the flight from Amsterdam to Paris was cancelled and been rebooked on a later flight, this flight also kept getting delayed so made it to Paris six hours later than expected. Return flight home just about to board Paris to Amsterdam and informed that flight was cancelled due to weather and runway issues. Given overnight accommodation that was like a prison no usb ports but was advised could purchase a charger at the vending machine. Check in for my flight the following morning boarded on time to be advised weather and runway issues still at Amsterdam even though other flights and airlines were departing on time including my connecting flight to Aberdeen which was missed due to 1 and half hours on the runway. Landed to be advised that connecting flight had been booked for the following day, I am already a day late home by this point. Customer service was non existent and the one member of staff I did manage to speak to shrugged his shoulder and advised no flights until tomorrow even though there was availability showing for Aberdeen flight the same day. By this point I had no intention of continuing my journey with KLM and rebooked a flight with a low budget airline who’s customer service on the ground and in the air was exceptional they have now gained a new passenger and if I have no alternative but KLM will stay at home. Read the reviews KLM constant delays and cancellations seems you are more affected by weather than any other airline. I was sitting in the sun in Amsterdam before I finally made it home.

I have nearly 16000 air miles
And i would like to put them against my next flight.
Seems impossible to do,when entering them in the box required,it says not recognised in red writing.
So why keep my hopes up ,when nothink workes.
Also over the years youve sent gift money ect amount to hundreds of pounds over the last 4/5years.That doesnt work either.
I never fly with anyone else,.I am a very loyal customer.and continue to do so
But not very loyal to me.
Thank you

I was flying to CPH via AMS, on the outgoing flight they cancelled the AMS-CPH connection and put me on a different airline, connecting first to Oslo then CPH. I was worried they left my luggage behind with this change, so in AMS I asked the staff if they could check where my luggage was, they were dismissive and told me they have no idea where it is. Sure enough they lost it, got it back the next day in the evening. On the flight back, from AMS to home the pilot announced that 100 (!) pieces of luggage were left behind. It has taken 3 days to get my suitcase back. I raised a claim for my first flight as I had to buy clothes but I still haven't heard back. On the WhatsApp Customer Service messaging I have been in a queue for 3 days. They have also not replied to my emails. Never has any airline lost my luggage. I thought KLM were good but this has been my worst experience with any airline

I have been on queue on WhatsApp for 10 days... No response, except the bot asking if I want to remain in the queue every day or so.
I also called. They told me to email. After I emailed, they asked again for the same details I provided in the first email.
Then they continued to ignore my request.
I cannot check in to my flight.

True to form and expectations! KLM cancelled my flight 5 hours before departure! Just a a text message- they gave the option of Air France- but I had to pay again for all the upgrades on two flights. Not a single KLM member of staff at the airport- hiding I guess. This is first time I chanced KLM in over 20 years- last time was not great either. But trust me never again. What a Mickey Mouse airline

My flight was cancelled, I have tried to apply for a refund, but the site is absolutely terrible! Where is my refund? I paid for a hotel too, that I didn’t even need! No uk phone number or any reply! Terrible.

I was made to pay twice for one lounge access. The reasons for the failure of the request of a refund given to me are 'different' everytime. The customer service is terrible. Will never fly by myself or recommend others to fly with them.