KLM Avis 

Went on 4 of their planes and all terrible;
- Every single time they took off 30-40 minutes late
- Actual pilot flirted with my sister saying he liked her outfit (she was wearing a crop top with long sleeves and black leggings) but 2 attendants pulled us to the front of the plane in the way of people trying to get on telling us to cover up (I was wearing a long vest top with black joggers) nothing was low cut or see through and we were wearing bras. We’re 18 and 23 and were very embarrassed in front of everyone, my sister has healed scars and was told to cover her arms too even though -
- There was a man watching porn on plane on the plane TV in front of us and pointed at me which made me so uncomfortable and flight attendants did nothing
- Didn’t bring water or headphones for 50 minutes on one flight
- Don’t check seatbelts
- Didn’t give an example in case of emergency on one flight, and the others only a couple attendants far away and couldn’t see them
- Gaslighted us into thinking we were stupid but they made us miss a flight
- Most flight attendants were very rude
- No sick bags
- Laughed when sister was throwing up because again no sick bags, just stood their when we were asking for one
- Pillows are useless and very thin
- No air con on most flights, one had overhead fans but they blew out barely anything. All the flights were boiling and no airflow at all
- Only had 2 options for the main food and both were disgusting. My mum had a weak stomach for 3 days after eating their curry, gave us uncooked egg too
- NEVER asked for any allergies or if we were vegans etc. didn’t give announcements of any allergies
- When we called for assistance they took 20 minutes and told us to stop (we were about to be sick as they didn’t provide water or sick bags yet)
- They change the gates and terminals ALL the time without warning (20 minutes before flights too)
- Say the gates are open when they aren’t and no workers helping around
- They didn’t help the elderly turning off lights etc
- Couldn’t figure out the kids lock or the lights even though they literally work there
- Literally don’t finish announcements in English
- Didn’t see a single smile from anyone especially flight attendants, miserable faces and stares from a lot of them
- All very cramped seats and uncomfortable, my 60 year old mum was in a lot of pain
- WiFi never worked once even though it’s “free”
- Flights say Delta but actually KLM.
- Let a woman move right before takeoff but not our mum straight after to the empty seat next to us
- No power banks or chargers allowed for unspecified reason (they don’t check anyway)
Overall appalled by KLM airlines I wouldn’t recommend, read the reviews!!

Flew Amsterdam–JFK on 25 Oct 2025. Paid for a seat upgrade, but after an aircraft change my seat was gone and no one told me. Gate staff said to claim online. My first two refund claims were rejected (“ticket used”), the third ignored. A call to KLM UK was useless — they said they can’t handle web claims and wouldn’t even confirm the CEO’s name (“you can find it on our website”). At the Amsterdam desk I was told, rudely, to “take legal action.” Only after emailing KLM’s CEO, COO and CFO did anyone respond. Customer service apologised for “mishandling” my case, yet it still took another week and email to get my money back. I’ll fly KLM again, but never pay for extras. They must fix siloed service, stop hiding behind web forms, and refund automatically when services aren’t delivered.

I would have given 0 stars if it were possible. The worst customer service I have ever experienced.

My flight was cancelled and as frustrating as that is I understand it happens. It was the first part of a connecting flight. I was first told they could refund me for the first part and still keep the second flight. I asked for 5 minutes to quickly find another flight with another company for the first part to ensure I made the connection, was told that would be fine but then they cut me off. When I eventually got back through to them I was told it's impossible to only refund part of a connecting flight. I mentioned my previous conversation and they proceeded to suggest that I was lying and the previous person had never said that.

Fast forward to the day of the connecting flight, it was delayed by 4 hours and the communication at the airport from KLM staff was extremely poor.

When I finally arrived at the destination I immediately made a compensation claim. 61 days later and I have still heard nothing from KLM. I've tried calling and just get told it's in a queue and I can't speak to the actual team processing it. It's the same with live chat and Facebook.

I've also been lied to them on numerous occasions. One person told me my claim was now with an agent, then a week later I was told that wasn't true.

I've been told I would hear something in a few days. That never happens.

They are completely useless. Whatever you do, do not fly with KLM.

Our 6am flight was cancelled & we were rebooked on a flight at 17:30pm. When we tried to claim for the cancelled flight, we did not receive a response for almost 2 weeks and then we were asked repeatedly to provide copies of passports, signed letter of authority, which we provided multiple times, by dropping/uploading files onto the online claim.There was no way to view/see the supporting info submitted through the drop files option, apart from our sent emails when we replied directly and attached the requested info, when we realised no one seemed to be reviewing the documents we were uploading through the drop files option which meant there was no transparency from KLM.

Each time we resubmitted the info we received an automated response saying we are reviewing your case.

When we chased for updates, we were repeatedly asked to provide the info we had already provided. It felt like no one even bothered to check or review the emails we sent with supporting information.

We chased several times, but no one responded until one very rude agent replied to say our claim would be closed as we had not provided the info requested, which was not true as we had proof of emails sent to KLM, which we flagged to the agent.

We raised a complaint, three times over the phone(spent over an hour on hold each time) & each time the agent we spoke to said they would escalate to another department, but we never received a response or call back. We also complained in writing quoting the dates we sent the info, but again did not receive a response. Our claim was closed even if we provided the info they requested multiple times. It felt like KLM deliberately put barriers in place to prevent customers submitting claims.

To say our experience was poor is an absolute understatement. I would not use KLM again, they do not take any responsibility for resolving customers issues and there is no accountability. The drop file option they use for customers to submit supporting info does not provide any transparency, as customers cannot see or view info provided, which gives KLM the perfect cover.

They don’t even bother to review or address complaints.

Customer service is non existent. I have been trying to get a cancellation invoice from them for 6 weeks. I have been sent numerous emails from customer services telling me they can’t help me. This is all very stressful especially as I had to cancel for medical reasons. If this simple request is such a problem for them I will never entrust my money with them again.

Can’t be bothered to transfer your bags to your connecting flight very poor now gone a whole day with no change of clothes said bag arrived this morning still waiting for them to deliver it

Was delayed in Singapore for 9hrs and then delayed again in Schiphol for another 8 hours due to missed connection, they admitted liability crew problems and then when I went to claim they blamed bad weather absolutely disgusting and all I got was a 20euro voucher.

Our flight from DUS to AMS delayed due to “staff shortage” for more than 30 minutes. We are senior citizens and in good shape and had to run from one end of the AMS to the other. The gate was closing and we barely made it. Our luggage is no where to be found without any response from KLM. They don’t care. We will never fly with KLM or any other airline than utilizes Schiphol. Just hope our luggage is not stolen or destroyed by KLM staff.

KLM is one big scamming airline.. To get in touch with them it's almost impossible and if you do, their customers service it's useless and misleading!!! AVOID!!!

Where to start, absolute s***show from start to finish , could update but would take to long, KLM totally beyond inadequate, no customer service, no updated information, virtually every other flight everyday been delayed, compromised or cancelled, with no updates or info.
Will never ever fly with this useless company again they are beyond belief, hopeless, the AH all need re- training as they have no clue regarding their respective employ, or customer service, totally without any understanding or respect for the people they should be looking after.
KLM are a joke.

Delayed flight meant we missed connecting flight. Travelling for honeymoon and terrible customer service. Booked onto next flight in 48 hours! Sat opposite ends of plane. Nobody gives a damn! Shocking!

After countless emails, they finally concede they cancelled my flight and my refund has been approved.
Worst airline i have ever dealt with.
Be aware if they cancel your flight it will be a struggle to get your money back.

Trip to Venice,baggage didn’t arrive at all on our 4 day trip to Venice,expenses incurred for essentials,holiday ruined,no expenses have been paid and baggage hasn’t been found!On top of that our flight was cancelled and they are not paying out for that either…….🤬KLM have zero customer service and be warned you will get no help/compensation for any of the expenses!!! Shame on them!🚩🚩🚩

Recently flew from Newcastle to Kuala Lumpur with KLM and had a very positive experience.
The booking tickets experience was simple, straightforward and their website easy to navigate. The cabin crew were excellent in all departments and our flights were trouble free. The food was what I'd expect flying economy and was ok. The aircraft were all clean and pleasant though one was a little bit cold due to ott aircon.
So overall I'd definitely recommend KLM and have no problem giving them 5 stars for the experience we had.

The worst airline I have ever flown with.
The staff are unbelievably rude. They lost my bag and will not do anything to help get it to me, everyday they promise it will make the next flight and it doesn’t. They are so hard to get hold of then when you do the customer service team are some of the rudest people I’ve spoken to. They just say there is nothing they can do and hang up. I’ve never experienced service so bad. Avoid at all costs.

We had a deeply disappointing experience with KLM during a recent charity trip. Our flight was delayed by over four hours, making us eligible for compensation under EU regulations. While several team members have successfully received their compensation, others are still facing significant challenges. Despite multiple follow-up emails, KLM has not responded, and the lack of communication and support from their customer service team has been atrocious

Flight was delayed and I missed my connecting flight. They made me wait for nine hours even though there were two other flights earlier but they preferred to sell those for around 1000 dollars (normally around 250) than allowing me to board them.

Booking Reference XI2SRT. Lost Baggage 5.10.25 Cannot be located, no one getting back to us from KLM, long haul flight need baggage and meds within the baggage . Absoloutely no customer service, disgraceful. Please could you call me, the telephone number is on the booking.

Their mobile phone booking application does not work. Either outside of app booking on mobile phone doesn't work.

These people HATE their customers. Contact available via messenger and whatsapp. On the other end are bots or faceless uneducated persons who do not read and reply to the facts you give. It’s hard separate bots from real live personnel. The 1.4 average on TrustPilot is a bit high. Never ever fly KLM.