KLM Avis 

Case recently damaged on a flight from Capetown to Manchester via Amsterdam.
Have attempted to log a complaint/ claim 17 times in the last 4 days !!! Complaints site continually out of action, or just endlessly scrolls with no claim being able to be submitted. Clearly a deliberate policy of KLM to prevent you submitting a claim, until the deadline has passed.
. Most cases on the baggage collection looked to be in a similar state. Book with other airline if you can. Obviously customers are cattle to KLM !

Watch out for KLM Netherlands . This company is the worst airliner ever. They are delaying baggage, and once you claim the report for missing things they never resolve. They route you to AirAdvisor that is looping permanently with required documents which they never receive although the only way is to upload on their webiste. Upload of course does not work

Although the actual flying experience with KLM was good and the service in the KLM lounge in Amsterdam was excellent, my overall experience has left me feeling exhausted, frustrated and deeply disappointed.

For weeks now, I have been going back and forth with KLM regarding compensation for a cancelled flight. Under EU Regulation 261/2004, airlines are required to provide compensation when a flight is cancelled without sufficient notice. Despite this, KLM has repeatedly refused my claim, incorrectly stating that I was given between 7 and 14 days’ notice of the cancellation.

This is simply not true. I was at the airport and moments away from boarding when the flight was cancelled. To be told otherwise is both inaccurate and dismissive of what actually happened.

While the onboard experience and lounge service were positive, the way this situation has been handled has completely undermined any goodwill. Based on this experience, I would strongly advise anyone considering flying with KLM to reconsider.

Had an excellent flight from Amsterdam to Hong Kong on 20 March 2026. Thank you to the crew for your handwritten note wishing us a fantastic adventure to Hong Kong, New Zealand and Singapore. It was lovely to receive. Your polite professionalism and pleasantries made a long flight pass quickly. We have return home to Scotland, having seen and been to so many wonderful places. We would have no hesitation in booking KLM if we can on our next journey.

Avoid this airline! Shameful customer care and refusal to pay for the delayed baggage expenses!

KLM refusing payout on lost bag

In January, travelled from Mauritius to Paris then to Amsterdam

On arrival in Amsterdam, late arrival around 10pm, spent 2hrs looking for bags in carousels, all of them and they are many, no bags arrived, also the section to report bags lost was closed due to late at night.

I'm here for work, due to board a vessel for 4 weeks, 2 bags, one personal stuff, other work PPE gear.

My only option at time was to contact travel agent arranging flights and ask them to trace bags, I had no location tags. I do now though.

Also had no local sim card and limited data use on vessel.

I arrived on vessel with only clothes I was wearing, borrowed essentials from work mates a few t shirts underpants socks, so had probably 2 days supply of clothes my entire trip, fortunately the laundry is super efficient so did my trip with that, managed to scrape old PPE also from team mates, boot size 2 sizes too big but made it work.

2 weeks later they found 1 bag, another vessel brought it to field, it was collected inside was my PPE

I questioned the 2nd bag, that was found also, this was dealing with travel agent, again email only as I'm offshore with zero phone signal and only metered wifi access.

The 2nd bag was found, they were given a delivery address to port to deliver, same address for both bags.

The last recorded note on KLM system is

"Bag recorded as undeliverable by taxi driver"

After that no records at all

I've tried the klm WhatsApp thing all recorded on my phone, tried claiming for my bag, and even escalated my complaint to klm via email, there response is

Your case reference: C-11039022

Thank you for your further communication

I am sorry to learn that you are dissatisfied with the handling of your case  

Please be assured that Customer Care analyses in great detail each communication that is received.      

I reviewed your case, and there is nothing further I can add to what has already been stated in our previous message.    

I was on a flight to Bonaire and the socket was damaged and couldn't charge my laptop. Spoke to a crew member and she advised I charge it somewhere near the kitchen. On my return I was sitting next to someone who was occupying part of my own space due to his circumstances. I sent a complaint to KLM but probably they are utilising non human systems that literally tells you sorry to hear that. Next time better luck and goodbye

great flight cheap amstedam aipoirt good too. thanks KLM great swif easy service with drinks and food

First time flying in business class with KLM from Birmingham to Delhi via Amsterdam. A few minutes delayed departure nothing major. Spacious seating.

I spoke to a few economy passengers who told me that they had paid for their seats to be with their families but upon online check in they realised their seats had ben changed so they had to pay again which i thought was very cheeky of KLM - a money making strategy.

The nightmare was standing at the baggage belt at Delhi airport for ages to find that KLM have lost my baggage. Not only mine but another 5 business class passengers baggage to. Moreover it became more frustrating because we were the first ones off the plane and pass immigration but the last ones at the baggage belt.

I put a claim in for the lost baggage at the airport & upon arrival at my hotel I realised that i had forgotten to note the claim reference. This made me worry and i couldn't sleep all night. The next morning i tried to make contact with KLM to find that all the numbers and contacts are useless. Thankfully after 14 hours of waiting someone from KLM made contact on my mobile phone and provided updates via whatsApp. Finally my bag was delivered at my hotel.

Would i travel with KLM again? maybe short haul flight is ok but definitely not long haul.

I recently travelled with KLM Royal Dutch Airlines from Glasgow to Lagos and back, and I must say this was one of the most disappointing travel experiences I’ve ever had.

On both legs of the journey, the level of service from staff was shockingly poor. Cabin crew were unfriendly, dismissive, and at times completely ignored passengers when assistance was needed. It felt like customer care was simply not a priority.

The onboard service was equally frustrating. Meals were handed out without any communication or courtesy no explanation, no choice offered, just food placed in front of you abruptly. The quality of the food was extremely low, with minimal portions and very poor standards overall. Even something as basic as tea was poorly served lukewarm and far from acceptable.

Drink options were also very limited, with little consideration for passengers who do not consume alcohol. There was no flexibility or effort to accommodate different preferences.

On my return flight from Lagos to Glasgow, there was internet service available, but that was the only slight improvement. The overall service, food quality, and staff attitude remained just as disappointing.

What makes this experience even more concerning is that I have previously flown with KLM to other African destinations, where the service and staff were completely different professional, courteous, and attentive.

This raises a serious question: does the destination determine the level of service passengers receive? Is there a different standard applied depending on where you are flying to?

I hope KLM can address this concern, because every passenger deserves the same level of respect and quality service, regardless of their destination.

I want to share our recent experience and express my deep concern. We were scheduled to depart from Cape Town on Thursday, April 9th. Check-in went smoothly, but at the last moment at the gate, the flight was canceled due to an unwell crew member.

We were ushered to collect our luggage and taken to the ticket desk. I asked if we could rebook for Saturday. Though I saw available seats online and we were willing to upgrade to Premium Economy, I was told this wasn’t possible. The next morning after 2 hours of sleep, I again asked about changing flights—there were several reasonable options to Dublin that day—but the agent said only the service desk in Amsterdam could help.

Upon arriving at Schiphol, it took two hours at immigration despite being EU citizens. At the KLM service desk, we faced more unhelpfulness. They refused to offer alternative flights, gave us a late hotel stay, and only a €15 voucher for two people. After just three hours of sleep, we were put on the first flight to Dublin, and the entire ordeal took about 48 hours.

The ground staff offered lip service, zero common sense being applied to the situation, shuffling us around with no real consultation. This experience has deeply shaken my trust in KLM, and I cannot recommend your airline for long-haul or European travel.

DO NOT TRAVEL WITH THIS AIRLINE!

Hello my wife flew from Cardiff on Monday the 6th of April everything was going good until she got back to america to find her bag wasn't even sent to memphis so now she has lost all of her belongings

Like many other reviewers we experienced a severe delay to our flight and as a result incurred expenses. Our flight back from Aruba was delayed 22 hours, due to a technical issue in Schiphol, the communication from KLM was poor to non existent. We were left to book our own accommodation for the extra night with no guidelines. When we got home, like others experiencing similar scenarios, we filed a case for compensation and a refund of expenses via the KLM portal. There followed a piecemeal request from KLM for information which I supplied, their requests being over several emails, days apart. Finally after stringing the process along at their end KLM closed the case and suggested re-opening another case as the time lapsed necessitated this (time lapsed at their end). Although frustrated I tried to do this only to receive the message - 'this case has been resolved'. There is so much more detail I could write but in the interests of brevity, I finally passed the case to Aviation ADR who agree there is a case to answer. KLM have refused to engage with them as well and so we are currently at the Adjudication stage where they now have another 90 days to respond. I can assure anyone reading this review, that we have a genuine claim worth around £1500 and KLM simply refuse to communicate and engage in anyway, be that by email, telephone or via their portal. It wouldn't be so bad if the eventual flight we did get home was worth waiting for but I'm sorry to say that with the exception of a delightful IFS the crew were lack lustre, food and drink choices were poor and seats were uncomfortable. I will never fly with them again.

Edit July 2026: I took our case up with Aviation ADR who agreed we had a valid claim. KLM had 30 days to submit a response, there was nothing. They were allowed another 14 days but still nothing. Our case was elevated to the adjudicator, this all took some time during which KLM mysteriously started communicating directly with me, asking for the same info all over again. On one occasion they asked me for an additional letter of authority allowing for payments to be made to a third party I've never heard of (I had previously had to write an LOA in favour of Aviation ADR collecting payment on my behalf). The Adjudicator found in our favour and instructed KLM to pay us - they had a grace period in which to do this, but nothing. Eventually Aviation ADR reminded them that they were legally obliged to pay this claim and at long last we received payment on 29th June 2026 - 8 months after our delay.

The moral of the story is persevere if you have the time and patience - KLM/Air France are banking on you giving up!

Don't fly with this airline!! Their planes are faulty and they don't have alternatives so instead of switching planes your flight is cancelled. Impossible to have a short family trip when you can't even get to your destination!

⭐ Terrible Experience with Air France–KLM – Avoid at All Costs
My experience with Air France–KLM was absolutely terrible and deeply frustrating for my family and me.
What was meant to be a holiday turned into a nightmare due to their incompetence. Our flight (KL954 from Newcastle to Orlando on 29 October 2025) was cancelled, and from that moment, everything went wrong.
We were sent to a different city just to spend a night before reaching our original destination. To make matters worse, our children’s luggage did not arrive for days. Imagine going on holiday and your children having no clothes, we were forced to spend extra money buying new clothes just to cope.
Despite all this, we were told to use our personal credit cards to pay for accommodation, with the promise of reimbursement.
After submitting clear and genuine receipts, I received a response from Narendra Negi (Customer Care) rejecting the claim, falsely stating that the receipts were unclear and not original. This is completely untrue.
Since returning, it has been a constant back-and-forth of emails, clearly designed to frustrate and avoid paying what is rightfully owed. Instead of taking responsibility, they are making excuses.
This experience put my family through unnecessary stress and hardship. No family should have to go through this when simply trying to enjoy a holiday.
Summary of Issues:
• Flight cancellation and poor handling
• Forced overnight stay in a different city
• Children’s luggage delayed for days
• Out-of-pocket expenses for essentials
• False claims about receipts
• Endless emails to avoid reimbursement
I expected professionalism and care from an international airline, but what we experienced was the complete opposite.
I strongly advise anyone travelling with family to avoid this airline.

This airline has gone downhill. They're trying to money grab where they can. We booked our flights together, especially where they're empty flights, they've purposely tried to seperate my husband and I on every lag insisting on charging £50 on each leg whereas other airlines will do their best to keep us together. Doubt we'll use them again if we can help it, avoid if you can

2 years ago, having flown with KLM, I gave them a dreadful review due to lost luggage, unhelpful CS and an unresolved situation. The bad review was well deserved. On Monday I flew from Spain where the ground crew had decided to strike. KLM handled the difficulties very well, rebooking us on a later connecting flight. The aircraft crew kept us informed during the flight.
The KLM staff in Amsterdam were extremely supportive, friendly and helpful when trying to get new boarding cards for the second flight.
The one downside was standing in queue to board the plane in Barcelona for over 90 mins without information although to be fair, it seemed as though the airport Staff knew no more than we did!
Amazingly, our luggage arrived in Norwich with us. A real bonus!

We intentionally chose to travel with only carry-on luggage to have a faster and more convenient trip, so we did not purchase checked baggage. However, KLM constantly sent messages saying the flight was full and asking us to check in our luggage “for free.”

Unlike Lufthansa, where there is at least a choice, KLM often made online check-in difficult or unavailable, which effectively forced us to use this “free” checked baggage service. At the same time, we were not allowed to exceed the original carry-on weight limits, so there was no real benefit for us.

It felt like they were presenting it as a favor, but in reality, we were forced to check in our bags without being able to use the more generous checked baggage allowance. Overall, the service was consistently poor.

On our return flight, our luggage was about 2 kg overweight, and they mentioned that in case of any issue with the baggage, the weight would be checked first. This kind of policy clearly shows they only care about their own convenience.

Additionally, on this connecting trip, the gate was changed at least once for every flight, which made the whole experience even more stressful and inconvenient.

Very frustrating experience — I would not choose KLM again.

If i could rate this company with a 0 or a negative star, I would. I requested refund on a trip that never took place, and never received it. Chased it up few times with customer support team and it is just a dead end. Avoid this airline at all costs.

I've been waiting for compensation for months. My flight from Europe to Panama was cancelled less than 4 hours before departure. I traveled much later, and on top of that, they don't take my case seriously. I've sent documents a thousand times, and the case has been open since September 2025. VERY BAD SERVICE. VERY DISAPPOINTED.