KLM Avis 

⭐ Terrible Experience with Air France–KLM – Avoid at All Costs
My experience with Air France–KLM was absolutely terrible and deeply frustrating for my family and me.
What was meant to be a holiday turned into a nightmare due to their incompetence. Our flight (KL954 from Newcastle to Orlando on 29 October 2025) was cancelled, and from that moment, everything went wrong.
We were sent to a different city just to spend a night before reaching our original destination. To make matters worse, our children’s luggage did not arrive for days. Imagine going on holiday and your children having no clothes, we were forced to spend extra money buying new clothes just to cope.
Despite all this, we were told to use our personal credit cards to pay for accommodation, with the promise of reimbursement.
After submitting clear and genuine receipts, I received a response from Narendra Negi (Customer Care) rejecting the claim, falsely stating that the receipts were unclear and not original. This is completely untrue.
Since returning, it has been a constant back-and-forth of emails, clearly designed to frustrate and avoid paying what is rightfully owed. Instead of taking responsibility, they are making excuses.
This experience put my family through unnecessary stress and hardship. No family should have to go through this when simply trying to enjoy a holiday.
Summary of Issues:
• Flight cancellation and poor handling
• Forced overnight stay in a different city
• Children’s luggage delayed for days
• Out-of-pocket expenses for essentials
• False claims about receipts
• Endless emails to avoid reimbursement
I expected professionalism and care from an international airline, but what we experienced was the complete opposite.
I strongly advise anyone travelling with family to avoid this airline.

This airline has gone downhill. They're trying to money grab where they can. We booked our flights together, especially where they're empty flights, they've purposely tried to seperate my husband and I on every lag insisting on charging £50 on each leg whereas other airlines will do their best to keep us together. Doubt we'll use them again if we can help it, avoid if you can

2 years ago, having flown with KLM, I gave them a dreadful review due to lost luggage, unhelpful CS and an unresolved situation. The bad review was well deserved. On Monday I flew from Spain where the ground crew had decided to strike. KLM handled the difficulties very well, rebooking us on a later connecting flight. The aircraft crew kept us informed during the flight.
The KLM staff in Amsterdam were extremely supportive, friendly and helpful when trying to get new boarding cards for the second flight.
The one downside was standing in queue to board the plane in Barcelona for over 90 mins without information although to be fair, it seemed as though the airport Staff knew no more than we did!
Amazingly, our luggage arrived in Norwich with us. A real bonus!

We intentionally chose to travel with only carry-on luggage to have a faster and more convenient trip, so we did not purchase checked baggage. However, KLM constantly sent messages saying the flight was full and asking us to check in our luggage “for free.”

Unlike Lufthansa, where there is at least a choice, KLM often made online check-in difficult or unavailable, which effectively forced us to use this “free” checked baggage service. At the same time, we were not allowed to exceed the original carry-on weight limits, so there was no real benefit for us.

It felt like they were presenting it as a favor, but in reality, we were forced to check in our bags without being able to use the more generous checked baggage allowance. Overall, the service was consistently poor.

On our return flight, our luggage was about 2 kg overweight, and they mentioned that in case of any issue with the baggage, the weight would be checked first. This kind of policy clearly shows they only care about their own convenience.

Additionally, on this connecting trip, the gate was changed at least once for every flight, which made the whole experience even more stressful and inconvenient.

Very frustrating experience — I would not choose KLM again.

If i could rate this company with a 0 or a negative star, I would. I requested refund on a trip that never took place, and never received it. Chased it up few times with customer support team and it is just a dead end. Avoid this airline at all costs.

I've been waiting for compensation for months. My flight from Europe to Panama was cancelled less than 4 hours before departure. I traveled much later, and on top of that, they don't take my case seriously. I've sent documents a thousand times, and the case has been open since September 2025. VERY BAD SERVICE. VERY DISAPPOINTED.

Cancelled my outbound flight from Amsterdam to Copenhagen less than 12 hours before it was due to leave. The inbound flight arrived over 5 hours late. That was in September, still waiting for compensation, nobody responds to emails or contacts and impossible to speak with anyone. Easily the worse customer experience I’ve ever had.

BHX AFKL baggage enquiry desk ‪(+44 7483 903126‬) is despicable to the core! Unauthorised dispatch of our baggage for delivery, empty desk at opening hours, not answering calls..shouting on the phone while she had clearly made a blunder was the cherry on top! Ended up leaving for holiday without necessities, clothes etc because of this recklessness.

Good flight but for the second time my baggage was left in Amsterdam and did not arrive in Manchester. It was the same going out to Calgary via Amsterdam and took 3 days to arrive. This is totally unacceptable and seems to be a problem with KLM in Amsterdam particularly.

How can KLM charge over £1500 for 2 passengers flying Amsterdam to Newcastle and Emirates charged less than £1200 for 2 return to Dubai.
We were trying to get home from Dubai 2 weeks ago, the only flight (we had 4 cancelled due to the conflict) we could get on was Emirates to Amsterdam and then KLM to Newcastle but how could they charge that much???

In January 2025 - cancelled my flight and left me stranded in Dubai - zero customer service.

Same flight in 2026 cancelled my flight and left me in Amsterdam for 3 days with a 15euro food voucher.

They even cancelled my compensation claim thinking they had paid it -that was the previous cancellation .

NEVER WILL I FLY KLM AGAIN

UTTERLY APPALLING SERVICE!
If I could give zero stars then I would.
This was a trip of a lifetime to Thailand that KLM repeatedly caused stress and disappointment whilst travelling.
It all started with KLM changing our prepaid seats for at the last minute. Resulting in spending nearly half a day on the telephone prior to us travelling. I was cut off five times after holding for an hour each time, and told there was nothing they could do. They suggested trying to sort it out when we checked in, and they would notify them.
And as I thought, the check in knew nothing about it....
On our return flight in business class they changed our seats yet again; from first row to eighth row ( a thoroughfare and constant disturbance), and told us they have the right to change our seats regardless of whether we paid for them or not.
We decided as we were at the airport we would visit the business class lounge to talk to the representatives, and was met with there was nothing they could do to help us with the matter.
Very disappointed by the lack of helpfulness and service.
Since returning I have spent several hours on the telephone, trying to resolve the issue of them returning our money for the prepaid seats, which isn't appearing to be easy.
I now know why people from Norfolk would rather travel to London to take alternative flights with alternative airlines, based on my experience.

Old aircraft with poor food and service, they now also charge double the price of other airlines due to the current Iran issue

Hi I tried to book a flight online for about an hour, there must have been a problem with the site i then phoned the Manchester number, it said it is not manned i then phoned London, i held on for 45 minutes before it answered. I booked my disabled daughter on a flight from Inverness to Amsterdam - all ok. i then tried to book my son in law and gave his name as Billy Cook i did not know the name on his passport is William I phoned right away but they said it cant be done. They said to email Ireland which i did that was 3 days ago - Nothing . I phoned London again and waited 45 minutes again - they said it cant be done i then emailed customer service they said it's not their dept. I asked her to forward my email to the relevant dept. NO REPLY! i PHONED LONDON AGAIN i asked to speak to a manager the girl said a manager will phone me within 24 hours - Shocking service - Update i phoned the London number again they said someone had phoned me NOT TRUE I was bye the phone all day they are adamant THEY CANNOT CHANGE BTHE NAME. I said we can fly to the moon but we cant change the name on a pc! SHOCKING CUSTOMER SERVICE. I will write to the head office.

Your Money for a booking dissapears
Invoice changes and KLM are unable to give you a duplicate invoice for your original booking
KLM cowboys
Never come across a company unable to give you an invoice for the money you paid them

After a missed connection as Amsterdam back in September I was requested to book my own Hotel and transport by the service agents. I was handed a card for reinbursment which I did on the 18/09/2025. It's now 05/03/2026 and still no refund after serveral phone calls to customer service. Cost me 180 euro's with Transport! DO NOT TRUST KLM WITH MISSED CONNECTIONS THEY DO NOT PAY!

I have been trying to get a response from KLM since one of their agents messed up my booking on flights from Cork to Amsterdam and Amsterdam to Johannesburg on 31st January 2026.
I gave tried every available platform to contact them on to get answers as to why the Economy Comfort seats we booked and paid for a year in advance were sold to someone else and we had to fly in Economy class on a long-haul flight to Jhb....
DISGUSTING AIRLINE!
DISGUSTING CUSTOMER SERVICE

I am extremely disappointed with KLM and how the airline handled my lost baggage situation.

My luggage was mishandled and never returned to me. Losing baggage is already a major inconvenience, but what made this experience unacceptable was the airline’s overall process and policies. There was no proper system in place to resolve the issue efficiently, and I was left without my belongings for an extended period of time.

To make matters worse, I was informed that a refund or compensation claim could only be initiated after 45 days. That is an unreasonable amount of time to wait when passengers are already dealing with the inconvenience of missing luggage. Even after being told about the 45-day timeline, there was little clarity or reassurance about whether a refund would actually happen. It feels like there is no real accountability or urgency from the airline.

At one point, I was even told to “Google” information myself instead of being properly guided through the process. This reflects poorly on the company’s overall support system and shows a lack of professionalism at an organizational level.

For an international airline, I expected far better procedures, communication, and responsibility. This experience has seriously damaged my trust in KLM, and I would not recommend flying with them if you value reliability and accountability when things go wrong.

I have never had a poor customer service experience from any company in my life as i have had from KLM.

Their customer service is shocking and there is no way to get a resolution as everything is done on their portal.

I am outstanding compensation/reinbursment for cancelled flights and lost baggage for over 8 weeks without any payment or proper contact.

The mark of a good company is when things go wrong and are rectified quickly. The opposite happens with KLM.

I can say honesty that I will never travel with them again.

One star is too many!!!
Your case reference: C-10850821

So KLM think it is quite acceptable as do air France (part of the Star alliance group) that I paid good money for a return flight to Bangkok.... ThEY CANCELLED the return flight so-called weather-related but it was really extremely poor management at Schiphol airport!!!!
WHO RUNS OUT OF DE ICING LIQUID!!!!!
They put me on Emirates through to Dubai and then I was put on to the low budget carrier Pegasus... From Dubai to Istanbul and Istanbul back to Bristol!

I PAID GOOD MONEY for food... beverage and entertainment... so on half of my return flight I got NOTHING!!!
Pegasus is no frills like easyJet and you pay for everything!!!! WHY SHOULD I AGAIN I'D ALREADY PAID!!!!😡
So KLM / air France have CHEATED me out of a proper flight. . Having been paid for...
I have not received what I paid for!
They seem to think this is acceptable as per Nadia customer service person... And I need to suck this up!
Shame on these airlines that cheat customers out of their monies .... PAID UP FRONT 😡😡😡