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Lisez les avis des autres

Noté 1 sur 5 étoiles

I have written to Kooding Customer Service 3 or 4 times asking why their payment methods have changed. I don't recognize the three payments that are available and they are certainly not credit cards b... Voir plus

Noté 1 sur 5 étoiles

Unfortunately cannot give zero stars. They don’t deserve one star since it doesn’t even seem like the business is even running. Surprising since they update the site and instagram. You pay for the pro... Voir plus

Noté 1 sur 5 étoiles

Absolutely shocking! As many reviewers here, I wish I'd read about other people's experiences with this company. Order placed in December 2024 still hasn't arrived. No response to my emails. No refund... Voir plus

Noté 1 sur 5 étoiles

Almost feels like they are scamming you by not sending the item soon enough. We order expedited shipping and paid extra money but the never got anything from them for past three weeks! Not even a repl... Voir plus

À propos de l'entreprise

  1. Maché en ligne
  2. Magasin de sacs et de valises
  3. Magasin de vêtements
  4. Magasin de cosmétiques
  5. Boutique d'accessoires de mode
  6. Magasin de chaussures

Informations provenant de diverses sources externes

Our goal at KOODING is to create a community of fashion, beauty, & lifestyle lovers that thrive on discovering new brands & trends from around the globe.


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

308 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 1 sur 5 étoiles

Extremely marked up prices

Prices are so outrageous marked up Korean fast fashion garments where they can lock down the looks but the quality is absolutely abysmal. One item I received the Three Pockets Cargo Jogger Pants ($80) and was extremely disappointed due to the cheap feel of the material and weak stitching on the pockets which are not built to last. Curiously, the inside tag is branded "GLAMOUR" which leads me to believe these are some cheap knockoffs as googling it doesn't bring up anything. Once you choose to return your items, they charge a 9.99 return fee. Some of the exact pieces on this site can be found on sites like Aliexpress and dhgate through reverse image search such as the REDHOMME Basic Warm Short Padding for half the cost.

tldr; This is not a go to for Korean fashion due to bad quality and inflated prices. Same/Identical pieces can be found on other sites, such as aliexpress, for way cheaper.

27 août 2021
Avis spontané
Logo de KOODING

Réponse de KOODING

Thank you for your feedback.

We are sorry to hear you were not fully satisfied with the products.
Please note that we partner directly with the brands and only sell authentic products that brands carry. We also have exclusive contract with all our brands for full right of using their copyright protected images and contents. This is why we ship all Korean brands products directly from Korea.
Please note that there are many other online platforms in the market that use their images and contents without brands' explicit consent, and sell counterfeit products.

We hope this clarifies the confusion you may have.
You can also reach us (https://www.kooding.com/contact-us) if you have any other questions.

Noté 5 sur 5 étoiles

What I appreciate most is they deliver…

What I appreciate most is they deliver as promised (unlike some websites). Great design and quality. Size description is detailed and accurate so I seldom get my sizes wrong. Shipping may be a bit slow but I can live with it. I’ve made many purchases and have yet to make any return.

11 août 2021
Avis spontané
Noté 1 sur 5 étoiles

I don't recommand!

I posted this review on other websites too:

Do not order from Kooding!

I did and I really regret it. I paid for the shipping (even though I ordered for almost 300 dollars... on many other websites, the shipping is free once you've shopped more than 100 dollars) and then the delivery service they chose (you don't have a word to say on that matter) asked me 100 dollars to deliver the package to me! I don't usually spend this much in shopping but I thought I would treat myself as I really liked their product but it was still a great deal for me. So asking me 100 dollars in addition to their 20 dollars shipping, it was way too much.
So I asked them to please cancel my order (as it was not even shipped yet) because I don't wish to spend almost 500 dollars in clothes.. and they refused saying that I was too blame and they didn't want to hear anything.
I agree that it was written there could be fees but I never expected this much, on this part I can be to blame maybe but the fact they don't even try to understand you and let you in your problems... I think this is terrible.

Also I already had some mails exchanged with them as many of the products they display on their websites are often out of stock so it's often disappointing and they take a very very long time just preparing your order.

Anyways they're not customer friendly and seem very greedy to me. I'll stick to the other websites I usually order from.

Sorry for the long post, I'm still a bit annoyed and I don't want anyone else to be in the same situation so I'll warn as many people as I can.

By the way, I don't post this expecting that you will all take my side ^^. I really tried to write in all honesty what happened so you can all have your own opinion on the matter and decide if whether or not you are ready to order from them. I, personnally, do not recommand it at all.

Edit: to your answer ----->> I never chose DHL as you do not let the customer choose how they will receive their package. I never specified anything concerning a 2-3 days shipping because this option doesn't even exist (and for the record I waited way longer than that to receive it so you're really not being honest here)

You're talking about a change in french law but I just got delivered a package from another korean clothing company also based in Asia yesterday and... no fees. And don't tell me it's because this fee is randomly asked (like you coldly told me in your former emails) because it is not "random" when it simply never happened with your conccurents.

But this conversation is pointless, you will keep on hiding behind fake excuses.

10 juin 2021
Avis spontané
Logo de KOODING

Réponse de KOODING

Thank you for your feedback.
We truly apologize that you were not satisfied with our service.
Here is the response to some of your inquiries.

1. Your shipping fee was $15.99, because you chose the expedited shipping method by DHL that takes only 2-3 days to be delivered from Korea to France.

2. $100 fee you are mentioning is the customs fee that French government enforces and unfortunately we do not have control over it. Europe has recently made changes to their customs regulations and this will impact the way European customers shop from any international stores.

3. Regarding the processing time, we will make sure to pass your feedback to the brands, so that they can improve their processing time.

Thank you and let us know if you have any other questions.

Noté 1 sur 5 étoiles

Not recommending this brand.

Do not pay for Expedited shipping. I paid extra fee so that I could get my clothes ASAP. Their website says that it will take 2-7 days if you pay for expedited shipping. It has been a month and I have not gotten my stuff. I tracked my package on USPS, but it says label created for shipping but does not indicate USPS has received the package. However, Kooding website says that they have shipped the package. I believe this is false, and they have not been sent the packages yet. I would not recommend paying for extra fee for the fast shipping. If you really like their products, then you will have to wait for a long time. Otherwise, I would recommend using other brand(G-Market, Mixxix, etc.)

16 mai 2021
Avis spontané
Logo de KOODING

Réponse de KOODING

Thank you for your feedback.

We are sorry you order is being delayed by the carrier.
Per our email conversation, we did ship your order and it's currently in transit to US by DHL. However, the carrier has been experiencing extreme delay due to COVID-19 and high volume. We understand the frustration it may cause when there is delay in transit. We have escalated the issue to the carrier as well.
As token of apology we have issued refund of the shipping fee you paid, and this information was sent to your email as well.

Once again, we apologize for the inconvenience and please let us know if you have any other questions at https://www.kooding.com/contact-us.

Thank you

Noté 5 sur 5 étoiles

k fashion = Kooning

This website as an K fashion is one of the best online store you guys could get, it has great shipping time and a lot of products that you can choose from costumer Service are really helpful. If your looking to start having a style in Korean fashion, I would love to recommend you to kooding.com.❤️

12 mai 2021
Avis spontané
Noté 1 sur 5 étoiles

Absolutely shocked with the terrible…

Absolutely shocked with the terrible customer service by Kooding. Despite sending proof, signed off by the post saying the item had arrived at their premises in November, no refund despite it being months! I have written over 4 emails to no avail. I gave them plenty of chances to rectify the situation before writing this review. At this stage all I can say is DO NOT order from this company which will not refund your money on returns. Also, a very opaque returns policy on their website making it unclear whether they would pay for returns. They DO NOT pay for the postage on returns. Furthermore, after investing further this website for their dodgy business practices, I have noticed other unethical practices on their website where they will name items as cashmere but when you go and check the material there is no cashmere or 1% of cashmere which they are promoting as cashmere items. All in all, avoid this website!

15 février 2021
Avis spontané
Logo de KOODING

Réponse de KOODING

Thank you for your feedback.
We are sorry you had issue with return.
Please note that all the returned packages are reviewed as soon as they are receive by our warehouse and refunds are processed within 48 hours.

Upon thorough investigation on your return package, we have determined that your item was not received in our warehouse. With self-return service the customer is responsible until delivery of the package and therefore we ask to keep your tracking number handy. We did our best to solve the situation by verifying with Korean post office in multiple occasions and they could not locate your package. Please understand that a refund cannot be issued for undelivered returned items.

That being said, as courtesy, we will give an exception this time and issued full refund back to your original payment method.

Noté 5 sur 5 étoiles

Nothing to complain!

I've been shopping over a year now and it's been always great. Good customer service and fast shipping with quality products you can't find anywhere.

25 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Very bad service!!!!!!

Very bad service!!!!!!! It's very hard to return stuff!!!!!???? I am waiting 3 weeks to return my stuff. I ordered 3 things . skirt and sweater have no tag nothing!!!!!!! Also very defective!!!!!!!

7 janvier 2021
Avis spontané
Logo de KOODING

Réponse de KOODING

Thank you for your feedback.

We are sorry to hear that.
According to our record we have already replied to your inquiry email and also sent you the return label several days ago. Please make sure to check inbox, promotion, spam folder for further instructions.

Thank you.

Noté 4 sur 5 étoiles

Size was on point

Size was on point, it took about 3 weeks to get my order, little longer then expected but not bad.

12 décembre 2020
Noté 4 sur 5 étoiles

Korean fashion trend.

Hi,

I am Marten and am keen on Korean culture; therefore, I am big an of Korean fashion and want to support Korean brands. One of the reasons I am really fond of that the quality is high and catchy, especially trendy and reasonably priced. However, the exchange of money is costly. Hope you can open some stores in Toronto because nowadays there is a great deal of Korean individuals who live there. Furthermore, not only Korean but foreigners also pay attention to that. Moreover, shopping in-person is easier for customers. If it is possible, I want to co-operate with you to run and open some in Toronto.

11 décembre 2020
Noté 4 sur 5 étoiles

Shipping takes quite a while

Shipping takes quite a while, but other than that, the store is great.

Edit: yes, I knew the estimated ship date. Still takes quite a while for handling before it actually gets shipped out and I receive a tracking number. Won't deter me from ordering again though.

11 décembre 2020
Logo de KOODING

Réponse de KOODING

Thank you for your feedback.
According to our record your order was shipped within the estimated ship-out date we showed during checkout and was delivered by USPS in 4 days. We do understand USPS took longer than usual due to high volume season and COVID-19 impacting their service.
Thank you for your understanding and let us know if you have any other concerns.

Noté 3 sur 5 étoiles

1st time using Kooding

1st time trying this site for clothing purchases. The actual products received are about 70% true to the pictures on website, i.e. they do not look as nice as shown on the pictures. Quality of materials is so-so. Shipment arrived in more than 1 week (not too fast and not too slow).

9 décembre 2020

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