First of all, they were very proactive in communicating with me. I needed to change the shipping address to a different country, and they handled it without any issues since the product hadn’t been... Voir plus
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Solid bag, but has some minor issues. The strap can easily be unhooked if you are not wearing it. Avoid getting the lock wet or it will interpret as contact. Be sure to take the fingerprint at your mo... Voir plus
Got it in 5 days perfect condition and packaging, amazing quality and very innovative, kind of pricy but still very unique and thoughtful.
I bought a product from their Kickstarter, and I am extremely frustrated because I still haven’t received it. They completely ignore all my complaints, and it’s been almost a year with no product and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to help travelers, and on-the-go individuals have a sense of security. We created the bags as a result of combining security, storage, convenience, comfort, and sleek.
Coordonnées de contact
3,7
Moyen
32 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Trustworthy
The Clickpack Travlo backpack is simply amazing! From the appearance to the functionality, it exceeds all my expectations. It's very convenient to use and makes me feel secure when I'm out and about. It's a trustworthy, high-quality brand!
17 septembre 2024
A robust and a very flexible backpack
A robust and a very flexible backpack. I really love the multiple pockets that are available across the backpack. The built quality is top-notch, and I really liked the cautions on the straps. Yet, it’s the strap adjustment mechanism that I would suggest to develop further, as it’s very easy to unbuckle the straps
15 septembre 2024
Costumer service is ridiculous
Costumer service is actually unbelievably ridiculous. They refuse the replacement of the bag i purchased that was broken because " it was used many times "
The same people on their website claim a lifetime warranty. Just ridiculous
21 novembre 2023
Avis spontané
Réponse de Korin Design
We sincerely apologize that your experience with our customer service has not met your expectations or our intended standard. We truly value every customer and are sorry to hear about the issue with your backpack.
Our Lifetime Warranty is a commitment we stand by, and it is designed to cover unintentional manufacturing defects or material flaws that occur under normal use. It is not intended to cover damage resulting from accidents, excessive wear, or misuse, as these are beyond the scope of a product warranty.
We understand that the line can sometimes be unclear, and we regret if our initial assessment was not adequately communicated or explained to you.
To ensure your case receives a fair and thorough review directly by our management team, please email the full details (including your order number, photos of the damage, and previous correspondence) to both of the following addresses:
support@korin-design.com
hello@korin-design.com (Please forward the same email here)
Sending to both will guarantee that your case is prioritized and reviewed from both a support and executive standpoint. We are committed to re-examining your situation personally and finding a fair resolution.
Thank you for bringing this to our attention.
Sincerely,
The Korin Team
Réponse de Korin Design
We are very sorry to hear about your experience. We are not a scam, and your feedback is critical for us to address this.
To resolve your issue immediately and ensure it is seen by both our support and management teams, please email us with your order details to:
support@korin-design.com and forward your email to hello@korin-design.com
Emailing both addresses will ensure your case is prioritized and handled directly. We are here to help and will provide a full update once we receive your message.
The Korin Team
Fraud
Fraud. Complete disregard to backers.
Paid USD 267 for 2 backpacks FlipPack, 6 months ago on Indigogo. The bag is available on Amazon. Had not received the product. No reply to 5 chaser emails.
Once every couple of months there is a broadcast from the campaign "to reassure" contributors. My favourite line from them:
"Our team has been listening carefully to your comments and contributions. However, our team has been focusing on new product development, so we have not communicated with you much in the last two months."
The previous communications reinforced their message that any problem with your experience is your own fault because you:
1) didn't follow our campaign
2) used Apple ID to sign up to you Kickstarter account
3) changed your address
4) didn't complete PledgeBox form that they sent
Their PledgeBox link leand to "No campaign found". I had not done any of their other reasons for the delay/non-reply.
Avoid this company!
14 août 2022
Avis spontané
I funded this project on Kickstarter…
I funded this project on Kickstarter and the delivery took more than one year, almost two, but it finally arrived and I love it.
11 mai 2021
Avis spontané
Scammers! Korin Design
Scammers!! I back them on Kickstarter last year and they never gave the backpack. Its already the end of 2020 and we have got an answer. They just ran away with the money. The experience have been so bad that I think I will never back a company again
2 octobre 2020
Avis spontané
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